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Teresa Hoffmann
309 E Easter Pl Centennial, CO 80001
720 252-1230 teresa@q.com
EXPERIENCE
04/2011 – 01/2012 Champions, a division of Knowledge
Universe Littleton, CO
Senior Program
Manager
Managed projects and programs focusing on
implementation of new education products and services, corporate improvement
initiatives, and establishment of processes and tools to formalize project and
process management throughout the organization.
Mentor and coach the organization on project management practices. Manage communication with corporate leadership
team, serve as central clearinghouse and editor for organization-wide
communications, and facilitate problem-solving and decision-making with various
constituencies
01/2006 – 03/2011 University of
Colorado Hospital Aurora,
CO
Senior Project
Manager
Project managed the installation of the electronic
medical record system for outpatient clinics and services. Team included two Project Managers, ten I.S.
employees supporting the hardware and applications, and ten implementation technicians.
Managed communication with accountable executives,
led the planning for implementations, managed the relationship with the vendor,
directed the work of the team, developed and managed budgets and headcount
Served as an officer for the product
(Touchworks) users group (non-profit corporation) - elected for three
consecutive terms
Managed four professional educators (trainers) who
designed, developed and led all training for the Ambulatory Services
organization, including technical training, employee orientation, and soft
skill / interpersonal skill education
11/2005 –
07/2006 Independent
Contractor Denver, CO
Consultant –
Course development
Program Manager for textbook publisher
(Wiley) in their development and deployment of customized courses for a variety
of colleges and universities.
Project managed the requirements
assessments, supervised the subject matter experts, edited content and format,
performed quality measurements and authored various examinations and exercises
as well as grading rubrics
03/2005 –
11/2005 Westwood
Colleges Denver, CO
Curriculum
Manager
Developed and maintained curriculum for
Associate and Bachelor level programs delivered to students in six states and
online around the world
Designed and developed a curriculum
management process for the organization in order to meet accreditation
requirements of Higher Learning Commission (HLC formerly NCA)
Brought solid business practices,
quality process management, and project management principles and practices to
an academic environment to increase efficiency, effectiveness and growth
10/1999–05/2004 Qwest,
Local Network Littleton, CO
Program Manager
Program managed over 70 projects each
year, supervising 15 professional project managers. Directed the successful
deployment of projects expending $750,000,000 to $1 billion each year.
Performed full scope of program management accountabilities and authorities. Team
was rated among the best performers in the division for four years running;
received corporate awards and recognitions
Teresa Hoffmann
Page 2
06/1997–10/1999
U S WEST, Information Technologies Denver, CO
Training Manager
– Program Management
Managed a graduate, University accredited
educational curriculum in the area of formal, Project and Program Management
and Leadership Development. Consulted and advised the corporation on the
development, supervision and evaluation of project and program managers. Assessed
learning needs, managed the life-cycle of educational products and administered
training delivery vendors (including the University of Denver) from RFx to
contract compliance
06/1996–06/1997 U S WEST, Consumer Markets Denver, CO
Communications
Manager
Managed all communications for the
Executive VP of Retail Markets and the Retail Market Program Office, including
project status, interface with leadership, meeting facilitation, bill inserts
for external customers, and formal communication with employees. Designed,
developed and maintained an internal web site. Introduced quality processes
(from PDCA to Six Sigma) resulting in more effective and timely communications.
Facilitated meetings and formal decision-making sessions for senior leadership
meetings. Scripted and directed short educational & promotional films for
leadership delivery to employees
06/1995–06/1996 U S WEST, Learning Systems Lakewood, CO
Curriculum
Manager
Supervised and directed 15 professional
educators. Led a team responsible for effective course development, training
delivery, and vendor management. Managed the lifecycle of four management
curriculums: Leadership, Program/Project Management, Quality Process Management
and Diversity. Received two individual awards for exceptional accomplishments
and one of the programs my team developed was recognized with an HLC award for
program excellence
10/1992–06/1995 U S WEST, Operator Information Services Denver, CO
Project Manager
Managed the change-out of multiple call
center’s three live computer systems (in use 24x7x365), 6.5 million listing
databases, with 1,000+ agent positions in five cities serving 8 states. Accomplished in record time with less than
.005% out of service time. Received
award for exceptional accomplishment, and awarded President’s Club
10/1984–10/1992 U S WEST, Operator/ Information Services Denver, CO
Manager, Force/
Facilities / Database/Systems
Managed the Force Managers and
Facilities/DB/Systems Managers for all call centers for Colorado, Wyoming, New
Mexico, Utah, Idaho, and Montana.
EDUCATION
1994 University
of Denver Denver, CO
Masters of Technical Program Management
Graduated with honors (3.8 GPA)
1992 Regis University Denver, CO
BA Organizational Communication
Graduated summa cum laude (4.0 GPA)
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