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Ruby Armsden

Tel: 585-739-9876 or 585-653-1230

E-Mail: ruby@gmail.com      

SUMMARY

Results-focused Senior-Level IT Project and Program Management Professional with extensive experience in leading global and local teams in the development and implementation of large complex strategic initiatives and small tactical projects. Solid track record at transforming business goals into IT strategies, communicating between IT and business clients, and delivering practical solutions. Skilled in IT Project Management, process development, and client relations. Effective leader with proven skills in staff development, coaching, and mentoring.

·         Global / Local Systems & Processes

·         I.T. Service Delivery Leadership

·         Infrastructure Technology Management

·         Business and Technical Acumen

·         Project Management & PMO Excellence

·         Resources Planning & Management

·         Strategic Planning & Analysis

·         Team Leadership and Motivation

EXPERIENCE

Ciber                                                                                                                                     2011 - 2012

Assignment: Corning Incorporated

Consulting Sr. Project Manager

Engaged to support mulitple medium to large computing hardware and application infrastructure and security initiatives. Working with corporate PMO, developed work plans and other management collateral on the team’s progress and priorities.

AIT Resource Group, HCL                                                                                                      2011 - 2011

Assignment: Quest Diagnostics, Inc

Consulting Sr. Project Manager

Engaged to support several medium to large computing hardware and application infrastructure refresh initiatives. Working with corporate PMO, developed work plans and other management collateral on the team’s progress and priorities.

Croop-LaFrance, Commercial Div                                                                                             2010 - 2011

Assignment: Constellation Brands, Inc, Canandaigua, NY

Consulting Sr. Project Manager

Engaged short term to support a large ERP type initiative. Managing and supporting various computing infrastructure projects derived from the ERP Program. Working with two corporate PMOs, developed feasible work plans and credible management metrics on the team’s progress and priorities.

Health recovery due to accident – details upon request                                                                 2009 - 2010

Ajilon Consulting Services, N.A.                                                                                               2008 - 2009

Assignment: Ithaca College, Ithaca, NY

Consulting Sr. Project Manager                                                                                                              

Stepping into previously started projects, lead the successful effort to complete the design, build, testing, and implementation of the new Active Directory environment and network edge switch deployments in multiple on-campus locations. Additional efforts focused around leading and facilitating vendor engagements, coordinating with others for scheduling other projects within the college’s infrastructure renewal program.

Carestream Health, Inc., Rochester, NY:                                                                                     2007 - 2008

Sr. Program & Project Manager / Systems Analyst

Lead the Worldwide I.T. Service Desk & Workstation Services Strategies, Design, & Deployment Program that encompassed a series of sub-projects making up the Carestream Health workstation and server environment.  Each individual sub-project resulted in the development of the overall strategy and implementation alternatives for global internal operations.

• Business Alignment – relationship and alignment with the overall Business and IT Strategic Objectives, Operating Models and Technical Architectures & Platforms
• Implementation of Alternatives & Recommendations – documentation of Alternatives Considered, Selection Criteria, Advantages / Disadvantages, 3-Year Resource and Cost Profiles and Implementation Timing / Sequencing
• Service Desk – Identify and document global CRM requirements (e.g. problem, change, configuration tracking, asset management, etc.), investigate alternatives, select, plan, and execute implementation of the alternative meeting business and technical requirements. 
• Helpdesk Operations – Develop and implement the operational strategy and support model.  This included investigation of alternatives for global staffing, operational tools (e.g. remote control, phone system, etc.) and the development of procedures and processes.
• Desktop Operations - Established operational strategy and support model. Investigation & selection of alternatives for on-site and field support, operational tools (e.g. ghosting, hard drive builds, etc.), depot implementation, and setting of inventory levels required to meet business demands and development of procedures and processes.
• I. T. Procurement Operations - Negotiated operational strategy and support model.  This includes asset and license management, approval process, funding allocations and tracking and the development of procedures and processes.
• Software Distribution Tools & Methods - Define operational strategy and support model.  Investigate, select, and implement chosen alternatives for the distribution of software, image creation and management and development of procedures and processes. Realizing a significant cost savings from former traditional methodologies.

Eastman Kodak Company, Rochester, NY                                                                                  1997 - 2007

Sr. Program & Project Manager / Systems Analyst (2002 – 2007)

Lead highly visible key projects for the Global Server Services group. Work with various businesses to understand needs and requirements; translate those into actionable and deliverable strategies with associated projects and work efforts. Work with leadership teams to represent both MIS/IT interests and business interests. Work with internal and external (vendor) partners.

·         Lead several successful key projects and efforts tied to the sale of the Health Group to Onyx Corporation (Carestream Health, Inc.). The details are included in the Carestream Health section above.

·         As the Global Server Services Workflow Manager, built a software tool and develop / document policies & procedures that resulted in efficiency gains reducing our staff requirement headcount.

·         Developed a small projects Phases and Gates methodology that was adopted by company and is still in use.

·         By mentoring & coaching, led the way in developing and promoting staff skill building

·         Serving as a Project Manager for the global server consolidation and migration projects we reduced the total number of server by more than half and the efficiencies gained saved the company several million dollars annually.

·         A business need for a Linux / Unix Compute Service led to my leading the project to develop the first such “in house” service in the company. The creation of this highly successful service resulted in cycle time reductions which led to much faster time to market for key company products.

IT Service Delivery Team Lead (1997 – 2002)

Sr. IT Systems Engineer, Architect, Project Manager / Systems Analyst

Provided leadership, technical direction, and support for R&D and general business information technology needs.  Facilitated cross representation between business and MIS/IT requirements and objectives, resulting in delivery of IT solutions to support the changing needs of the business. Leadership roles in IT strategic planning activities. Introduced new technologies to the company.

• Developed relationship with company R&D and business community as Systems Infrastructure Consultant and advocate which resulted in significant year over year increase in client satisfaction ratings. This includes building key relationships with other support organizations.

·         Key leadership architect and planning role for R&D and corporate computing design and implementation strategy. This was a migration from a Windows NT domain to a new Windows 2000 Domain structure. The result was a near flawless execution with no negative impact to users

·         As Team Leader for 14 member System Administrator team responsible for 1000+ seat user base and 45+ servers, I brought demonstrable quality improvements in structure, process & procedures, and user satisfaction.

·         Key leadership role in developing and implementing computing standards and security protocols for the company. The execution resulted in an outstanding company standards and security audit.

EDUCATION

St. Phillips College, San Antonio, TX, AAS - Criminal Justice

Matriculated into BS – Information Technology American College of Computer & Information Sciences

technical Adddendum - Professional Development & Training:

Numerous programs, conferences and seminars including SOX Controls & Compliancy,

Securing the Computing Environment, Diversity, Mediation/Negotiation, and Business Ethics

• Introduction to UNIX                 4 CEU
• UNIX Administration                  4 CEU
• NT Enterprise Administration       16 CEU
• Microsoft Certified Systems Engineer (MCP)
• Advanced Citrix Metaframe Administration
• Project Management Institute (PMI) Courses: 25 Hours
• CompTIA Project + Certification
• Sun Microsystems SE 6900 Series SAN Technologies Architecture, Implementation, and Operations
• How to Organize, Regulate & Tighten Inventory Controls in the Warehouse
• Refrigerant Transition & Recovery Type II Certification

Recommendations For Ruby

Sr. Project Manager (Infrastructure)

Croop-LaFrance

“Rocky came on board in the PM group, partially to support the infrastructure team on a large ERP Program. The team had a strong need for fundamental project management and organization to help unravel a very demanding and complex series of critical tasks to keep the program on plan.

Rocky's diligence and flexibility provided much sanity to an otherwise very complicated challenge, and he did so with many competing priorities, directions and demands. He was a key contributor to providing a feasible work plan and credible management metrics on the team’s progress and priorities.” March 16, 2011

Steve Cataldi, Program Director - Fusion PMO, Constellation Brands
worked with Reginald (Rocky) at Croop-LaFrance

Sr. Project Manager

Ajilon Consulting

“Rocky was brought in during a highly critical point of an Active Directory project that was severely at risk. He was able to quickly hit the ground running and get the project under control.

He is a phenomenal PM that is able to effectively assert himself to ensure that project deadlines are met. His task and time management skills are excellent, as is his ability to communicate effectively with clients and project team members.

It was a pleasure to work with this professional during our stint together. I would greatly appreciate any opportunity to work with him again.” January 13, 2009

Ken Morehouse, Engineering Manager, Allen Corporation of America
was with another company when working with Reginald (Rocky) at Ajilon Consulting

Sr. Project Manager / Sr. Systems Analyst

Carestream Health, Inc

“Rocky was one of the project managers under my work direction for a large program of projects to implement IT infrastructure services. Rocky is a very dedicated project manager who delivers on time and within budget. He successfully implemented a worldwide help desk solution in a very aggressive timeline. I recommend Rocky as a great addition to any organization.” July 18, 2008

Brenda Lunham, Sr. Business Analyst, Carestream Health
managed Reginald (Rocky) indirectly at Carestream Health, Inc

“Rocky is a professional, conscientious project manager with great people skills. Rocky and I were members of "The Team of 4" project managers who initially charted the path for a major separation activity of IT Infrastructure from our former company. Given an extremely aggressive timeline, we created a collaborative, fast paced environment, doing whatever was needed in terms of personal effort to meet our goals. Rocky proved to be a focused and good natured partner, even in times of intense discussion/collaboration. As we formed teams to put our strategies to action, Rocky proved to be a capable leader who earned the respect of his team members and responded by putting in the needed effort to get the job done.” July 7, 2008

Eric W. Logan, Sr. IT Project Manager, Carestream Health Inc.
worked directly with Reginald (Rocky) at Carestream Health, Inc

“I have worked with Rocky over the past couple years on a number of local and global projects for Carestream Health. He has demonstrated very strong project management skills and has kept complicated transition projects on schedule, within budget and met the outlined project milestones. His technical background has been a plus to the projects, in that he has introduced new ideas and has the technical savvy to understand the complicated details for driving and configuring an IT environment.” June 25, 2008

Norm Bach, IT Manager, Carestream Health
managed Reginald (Rocky) indirectly at Carestream Health, Inc

“I have worked on a project team with Rocky for the last 20 months. I consider Rocky to have exceptional communication & interpersonal skills along with having a clear focus on our customer. He has a distinct ability to analyze complex information, together with the ability to develop solutions and make clear & concise recommendations.

He has shown effective leadership as well as being flexible, self-motivated and able to work within the constraints determined by the project.

In my opinion, I would recommend him for any Project Management position, as he has the skills and personality to see it to a successful conclusion.” June 16, 2008

Richard Engelbrecht, Sr. Systems Analyst, Carestream Health
worked directly with Reginald (Rocky) at Carestream Health, Inc

“Reginald (Rocky) is an excellent project manager. He is detail oriented and able to focus on the critical tasks and areas of risk that need to be addressed. He is particularly able to operate effectively across multiple IT domains. I
would highly recommend Rocky as a strong candidate for an IT Project Management position. I would be happy to discuss additional strengths with anyone interested.” June 13, 2008

Dave Rice, PMP, Sr Systems/Business Analyst, Carestream Health
worked with Reginald (Rocky) at Carestream Health, Inc

“I have worked with Rocky for 18 months at Carestream Health. Rocky has demonstrated a great work ethic and positive energy with the projects he has coordinated. His work was complete and I enjoyed working with Rocky. Rocky led his projects very effectively and made my job easier by being on time and providing coordination and lead time necessary to be successful.” June 11, 2008

Michael Wangler, Vendor Management, Carestream Health, Inc
worked directly with Reginald (Rocky) at Carestream Health, Inc

“I worked with Reginald on a very intensive promote to production project for a Service Desk application we were introducing to a green field company. As the project manager for this significant project, Reginald was able to bring the project in ahead of schedule and below cost to meet a crucial and inflexible timeline. The implementation of this application was heralded by the IT Leadership as a significant milestone in the efforts to stand up a new IT infrastructure for our company. Reginald's business acumen and standards are without doubt some of the finest I have been engaged with. His understanding of the Phases and Gates concept enabled our project to flow seamlessly through the process. It was a pleasure to work with Reginald on this monumental project.” June 2, 2008

Richard Miller, Systems Analyst, Carestream Health
worked directly with Reginald (Rocky) at Carestream Health, Inc

“I worked with Reginald (Rocky) while he was at Carestream as a Project manager. We actually did some very creative work at making things happen even though we were both challenged in making sure maximum value was obtained for the efforts. Rocky is an extremely hard worker and will make sure all is done to optimize results. Great add for any team looking to add to their resource pool. I highly recommend Rocky!” June 2, 2008

Tim Witz, Business Development manager, EMC (Microsoft Practice)
worked directly with Reginald (Rocky) at Carestream Health, Inc

“I worked with Reginald for several years at Eastman Kodak. As part of R&D, it was his responsibility to investigate, implement and support a new domain infrastructure for R&D when Kodak transitioned from NT to Windows 2000 Active Directory. He quickly became MCSE-certified, and was a tremendous resource for the company. Pleasant to work with, he has always has a smile and a positive attitude that makes whatever you're working on, easier. Highly recommended!” May 26, 2008

Christopher Reddy, IT Support, Kodak
worked directly with Reginald (Rocky) at Carestream Health, Inc

Sr. Project Manager / Sr. Systems Analyst

Eastman Kodak Company

“Rocky mentored me on several projects. He is a very skilled project manager and has excellent people skills. He is extremely industrious individual who gets the job done no matter what the obstacles. He is always willing to share his expertise and go the extra mile.” June 9, 2008

Daniel Zombek, System Administrator, Eastman Kodak
worked indirectly for Reginald (Rocky) at Eastman Kodak Company

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