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Carlie Blanc
309 Red Oak
Dr., Prairieville , LA 70001 - Cell:
225.278.9876
Email: carlieblanc@eatel.net
Networking Skills:
§
Windows
Server (NT – 2008) (11 years)
§
TCP/IP,
DNS, WINS (13 years)
§
Router/Switch
configuration/implementation (9
years)
§
LAN
& WAN design/analysis (7 years)
§
Active
Directory (7 years)
§
SAN/Storage
Architecture (3 years)
Computer Skills:
§
Microsoft Windows
§
Microsoft
Office
§
Microsoft
Exchange
§
Microsoft
SQL
§
Microsoft
Internet Information Server
§
Microsoft
Hyper-V Virtualization Server
§
Microsoft
Internet Security Acceleration Server (ISA)
§
Compellent
SAN Implementation and Management
§
Veritas
BackupExec, Backup strategy design and deployment
§
Symantec
Antivirus, TrendMicro AV, McAfee AV, Sunbelt Vipre AV
§
Server
patch and update management and deployment
§
Server change control administration and performance tuning/load balancing
§
Extensive
documentation of processes and procedures
WORK HISTORY
Jun 2008 –
Present General
Informatics (Contracted to
EBRSO) Baton Rouge, LA
Senior Network Engineer
- Lead engineer for company’s largest client, managing nearly 800
users, 40+ servers, 200+ mobile clients
-
Greatly improved Computer Operations infrastructure by leading projects such as
VPN implementation for mobile users, virtualization of servers, new SAN implementation,,
and standardizing of workstation images
- Managed a
team of six technicians/engineers in Computer Operations division, implemented
on-line ticketing system for enhanced workflow, and increased productivity and
turnaround time for service requests
Oct 2007 – Jun
2008 SPL
Integrated Solutions New Orleans, LA
Senior Project Manager
- Managed complex A/V installation for high profile client in downtown New Orleans
-
Coordinated work load, planned project tasks, delegated responsibilities to
subcontractors, installed A/V gear in various client rooms on newly constructed
floors of facility
-
Enhanced project process by developing IP addressing scheme for A/V VLAN and
distributed video network, developed method of utilizing wireless tablet PCs
for control systems, and customized wireless configuration for enhanced
security
Dec 2006 – Sep
2007 Alucid Solution Baton
Rouge , LA
Systems Manager
- Managed new installations of usability lab systems for clients,
including Intuit, Sun Microsystems, and Fidelity Investments
- Installs consisted of audio/visual equipment such as IP cameras,
speakers, microphones, custom built Intel based digital recording systems using
MS Windows, and content management servers running MS operating systems and
.NET based database backend
-
Defined and developed all procedures for lab installs, including tech specs,
workflow project plans, network standards, and technical documentation
-
Setup client servers with patch management software for automated patch
deployment as needed, setup performance tweaking for servers to optimize usage
-
Responsible for all internal and external IT support for all employees and
clients
Jan 2006 – Dec
2006 Best Buy/Geek Squad Baton Rouge,
LA
Certified Special Agent
- Advanced level support/installation engineer for business clients
using servers and advanced networks
- Installed, configured and supported installations of MS Small
Business Server 2003, utilizing built in tools for backup, patch and update
deployment, performance enhancement, monitoring, and email
-
Performed service and installs for a variety of clients, both in home and small
businesses, developed and reviewed proposals for projects
Aug 2004 – Nov
2005 Syntellect Phoenix, AZ (working in Baton Rouge, LA)
Customer Support Engineer/Field Installation Engineer
- Lead support engineer on ACD implementation for State of Louisiana,
including over 300 systems at eight sites and six servers for call management
and support
-
Responsible for installation and support of PC based ISDN phones, servers, and
software
-
Installed, configured and tested new server based IVR systems (Unix, Linux and
Windows) for new clients in various markets throughout the US and Canada
Aug
2002 – Aug 2004 Claiborne Conference Center Baton Rouge , LA
IT Systems Engineer
- Responsible for all IT equipment in the conference center, A/V and
PC/Video Conferencing equipment
-
Implemented company website, online scheduling mechanism, and A/V systems for
the center
-
Setup and ran videoconferences on 640 and 323 networks using various software
applications
Nov
2001 – Jul 2002 Cingular Wireless Baton Rouge, LA
Associate Analyst
- Supported systems in a 400+ user call center environment, servers and
workstations, hardware and software
-
Was responsible for server support, and mostly desktop support, using a help
desk type ticketing system, performed custom server deployments using scripted
installations that were configured for optimal performance through custom
configurations
-
Setup new standards for desktop and laptop images, designed Outlook form to
automate user help desk requests
Feb
2001 - Aug 2001 VPacket Communications Milpitas ,
CA
IT Systems Engineer
-
Responsible for all desktop computers, laptop computers, peripherals, phones,
security system, and Oracle system.
-
Setup and maintain Sony, Toshiba, Dell, and clone PC desktops and laptops,
various printers and peripherals, Nortel PBX phone system, HID security key
system.
-
Upgraded client systems to Windows 2000, performed systems administration of NT
and 2000 servers, implemented Exchange 2000 and server upgrades to Windows 2000
Nov
2000 - Feb 2001 FiberStreet Pleasanton ,
CA
Systems Administrator
-
Setup and maintained Windows 2000 Servers and clients on a network in 2
physical locations with 50+ clients
-
Defined workflows, did hardware/software analysis, vendor evaluation, and
configured specifications for departmental systems based on budget and user
needs
-
Performed all administrative tasks on server, such as creating/deleting users,
granting permissions, creating shares, creating printers, data backups, file
replication, resetting passwords, and configuring Active Directory structure
Aug
2000 - Nov 2000 Intira Pleasanton ,
CA
NT Systems Administrator
-
Worked in NOC environment providing 24x7x365 support for over 50 customers
-
Monitored, troubleshot, and maintained various e-commerce applications and
systems
-
Performed administration, backup, updates, and problem resolution on over 100
NT/Win 2k/Unix servers
Feb
1999 - Aug 2000 EATEL Gonzales ,
LA
Computer Technician
-
Setup and maintained over 450 PC's, peripherals, and servers on WAN throughout
south LA in a help desk environment
-
Assisted on projects such as SMS implementation, new store setups, and Dell
conversion
-
Installed and worked with various software packages such as MS Office, Crystal
Reports
July
1998 - Feb 1999 Compath
Baton Rouge, LA
Network
Field Technician
-
Installed and setup cable modems using TCP/IP on a variety of computers and
operating systems
-
Trained TCI cable technicians on computer skills necessary for installation of
@Home product
-
Launched the @Home network service in three national markets
EDUCATION
1988 – 1991 Assumption High
School, Napoleonville, LA – Graduated 1991
1992-1994 Ascension
Technical Institute Sorrento, LA
Associates
Degree in Computer Technology
CERTIFICATIONS
Microsoft
Certified Professional, MCP + Internet, Microsoft Certified Systems Engineer
(NT 4.0)
MCP
ID# - 1796943
Microsoft
Certified Professional, Microsoft Certified Small Business Specialist (Server
2003): (70-282) – Designing, Deploying, and Managing a Network Solution for the
Small and Medium-sized Business
MCP
ID# - 1796943
Exams Passed: 070-282 – Designing, Deploying, and Managing a Network Solution for a Small and
Medium Sized Business
Microsoft Certified Technical Specialist, Microsoft
Certified Virtualization Expert: (70-652) – Configuring Windows Server,
Virtualization (Microsoft Hyper-V), (70-403) – Configuring System Center
Virtual Machine Manager 2008
MCP
ID# - 1796943
Compellent Certified Storage Administrator
Compellent Certified Installation Professional
Compellent Certified Installation Professional
Polycom Certified
Videoconferencing Engineer
REFERENCES
AND CERTIFICATION TRANSCRIPTS AVAILABLE UPON REQUEST
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