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Joy Ortiz
Senior Network Engineer
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17 Drumcastle Ct, Germantown, MD 20001
joy@me.com
(240) 813-9876
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OBJECTIVE
IT professional with over 15 years of experience. Interested in a challenging, full-time/permanent
positionas a Senior Network Engineer or Network Architect performing network
design, configuration, installation, maintenance, and customer support.
EDUCATION
Computer
Information Technology, Bachelor of Science Dec
2010
University of
Maryland University College, Adelphi, MD
TRAINING
Implementing
Cisco Unified Communications IP Telephony Part 1/2 Sep
2010
CUWN - Cisco Unified Wireless
Network v6.0
July
2010
MPLS - Implementing Cisco MPLS
v2.2
May 2010
SANS Security Essentials
Aug 2008
Securing Networks with ASA
Fundamentals May
2008
Cisco
Certified Network Associate Sep 2004
Managing
a Window Server 2003 Environment Oct
2004
Cisco
Certified Design Associate Oct
2004
Security+ Jan
2004
Certified Wireless Network Administrator Jan
2004
EXPERIENCE
Sr. Network Engineer, Technical Lead Mar 2008 – Present
Planet Technologies, Germantown,
MD
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Serve as the technical lead for the Department of Energy’s (DOE)
Network Operations team supporting the Office
of the Chief InformationOfficer (OCIO).
·
Responsible for the research, design and implementation of new
network technologies meant to improve upon the existing infrastructure.
·
Coordinate
with vendors to determine the engineering requirements, architecture and
network level design and integration supporting critical DOE applications and
services.
·
Provide advanced expertise in the development of network test,
validation, and integration plans on projects, and ensure maintenance of
network integrity throughout project development
·
Lead departmental projects designed to improve and/or expand on
the existing voice, data, and wireless infrastructure.
·
Identify and document configuration standards that ensure the
stable, secure, and compliant operation of all routers, switches, access
points, accelerators and ASA firewalls.
·
Responsible for the development, management, and enforcement of
departments network security policy for all Wide Area Network (WAN)
firewalls.
·
Responsible for creating detailed network diagrams that document
the existing environment, as well as, assist in the planning and design for
new projects.
·
Provide evenings and weekend support for regularly scheduled
maintenance activities designed to maintain and improve the network
infrastructure.
·
Manage
enterprise network systems and services in an attempt to maintain an
operational uptime of 99.999% for the customer.
·
Conduct
advanced enterprise-level performance tuning, as well as, network performance
audits on a regular basis.
·
Provide
weekly status reports to the federal customer that provides them with
detailed progress reporting for various projects and activities.
·
Work in a 24x7 environment were we monitor, evaluate, and solve
potential network performance issues observed or reported by the customer.
·
Serve as the escalation point for any network related issues
during normal day-to-day activities.
·
Provide customer support to internal and external federal
customers, which include response to escalations, proactively notifying
customers of network issues, and assessing and communicating user impact.
Sr. Network Engineer Oct 2007 – Mar
2008
Clovis Group, Frederick, MD
·
Conceived, designed, and oversaw the implementation of global
enterprise network architecture and design for Invitrogen.
·
Responsible for network design project deliverables covering
testing, analysis, and network documentation.
·
Ensured the technical architecture of delivered solutions to meet
business requirements.
·
Ensured the technical accuracy of all designs within the scope
of the existing production network infrastructure.
·
Responsible for the day-to-day sustaining activities for the
global enterprise network.
·
Responsible for monitoring, alerting, troubleshooting and
resolution of issues and escalating to the appropriate technical resources to
resolve issues.
·
Provided advanced escalation support for all network related
issues
·
Assisted in the development, management, and enforcement of
company's network security policy.
·
Ensured that all network designs adhere to industry best
practices for ensuring secured network computing.
·
Worked with IT Security Personnel to develop and implement
security policies affecting network service.
·
Developed user policy and procedures regarding use of network
resources.
·
Performed network changes in compliance with the company's
change management control process.
·
Tracked network issues in compliance with the company's incident
reporting and tracking process.
·
Provided advanced support and guidance to other network
engineers.
·
Acted as the project/technical lead on key network deliverables.
Sr. Network Engineer Apr 2007 – Oct 2007
Kforce Staffing Firm, Washington,
DC
·
Performed
network design and configuration for the Department of Treasury.
·
Provided
technical support to government customer with the engineering, administration
and configuration management in a multi-protocol environment including OSPF,
TCP/IP, and EIGRP.
·
Perform network
equipment installation which included fiber optic cabling (single-mode and
multi-mode), Ethernet cabling (Cat 5), hubs, switches, Network Interface
Card’s, patch panels and other related networking equipment.
·
Provide
technical troubleshooting and support for computer hardware, software, and
operating systems.
·
Use Microsoft
Visio for all network designs and planning.
Sr. Network Engineer Feb 2006 – Apr
2007
Northrop Grumman, Chantilly, VA
·
Developed short and long-term network
strategies to ensure full functionality on Windows 2003 servers for the
Department of Defense (DoD).
·
Provided network-engineering support
as a member of the Composite Health Care System (CHCS II) or AHLTA server
installation team.
·
Traveled to various Military Treatment
Facilities (MTF) sites in the U.S. and abroad to install, configure, and test
Windows 2003 servers that will locally manage the facilities personnel
medical records.
·
Coordinated with Defense Information
Security Agency (DISA) to ensure end-to-end connectivity over the appropriate
TCP, UDP, and FTP protocols.
·
Interfaced with different levels of
Government organizations to troubleshoot issues including TIMPO, CITPO, and
DISA.
·
Ensured that Government client’s
current network configurations meet AHLTA application requirements and needs.
·
Responsible for troubleshooting of complex
Layer 1 through Layer 3 technical issues, in addition to firewall setup and
administration (Cisco PIX, Sidewinder) support server deployments.
·
Performed Oracle Database upgrades and
repairs.
·
Provide server training to the site
post server install.
Network Engineer Apr 2002 – Feb 2006
L3 Communications, Suitland, MD
·
Provided engineering, administration
and configuration management support in a multi-protocol environment for the
Office of Naval Intelligence.
·
Provided technical support in the design and implementation of
IT systems incorporating Gigabit Ethernet, Fast Ethernet, ATM, and TCP/IP
technologies.
·
Maintained the routing and access control for several Bilateral and
Special local area networks.
·
Maintained the routers that provide T1 connectivity to
classified networks.
·
Performed troubleshooting and fault isolation for the Local Area
Network (LAN) and Wide Area Network (WAN) environments utilizing diagnostic
tools and testing procedures.
·
Ensured server and user connectivity to required Local Area
Networks (LAN) and Wide Area Networks (WAN) throughout the facility including
JWICS, SIPRNET, NIPRNET, NASPNET, and additional Bilateral Networks.
·
Responsible for the maintenance and installation of network
communications equipment including Marconi Layer 3 router and switches, ATM
switches, Cisco routers and Cisco Catalyst switches as well as various
LAN/WAN supported equipment i.e. media converters, transceivers, and fiber
optic transceivers.
·
Performed ATM switch hardware maintenance and software upgrades
in addition to ATM switch diagnostics and troubleshooting when responding to
customer trouble-tickets.
·
Configured ATM switch-based LANE (Local Area Network Emulation)
services, both server and client based, to control the execution of the LAN
Emulation Server (LES), Broadcast/Unknown Server (BUS), and LAN Emulation
Configuration Server (LECS) on each local host on ONI’s JWICS network.
·
Complete configuration management of IP addressing and subnet
masking on all class C networks
Information Systems Technician Sep 1996 – Sep 2000
United States Navy, Norfolk, VA
·
Diagnosis of software/hardware complications and failures.
·
Daily troubleshooting of HF, UHF, VHF, and Satellite
communications.
·
Transmitted, received, and processed all forms of
telecommunications through various media.
·
Operated, monitored, and controlled telecommunication
transmissions, networks, terminals, and processing equipment.
·
Performed scheduled antenna maintenance
on the HF and UHF antennas.
·
Qualified and performed Watch
Supervisor duties and responsibilities.
·
Installed local area networks (LAN).
·
Requisitioned supplies and maintained
maintenance records.
ACTIVITIES&
AWARDS
US Department
of Energy Certificate of Appreciation Award Jul 2009
US Department
of Energy Certificate of Appreciation Award Oct 2010
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Skills Summary
Routers
Cisco 7200 Series
Cisco 3800 Series
Cisco 3900 Series
Cisco 2600 Series
Cisco 800 Series
Switches
Cisco 6500 Series
Cisco 4500 Series
Cisco 3750 Series
Cisco 3560 Series
Cisco Nexus5500 Series
Firewalls
Cisco 5500 ASA Series
Cisco FWSM
Wireless
Cisco 5500 Series WLC
Cisco 4400 Series WLC
Cisco 1200 Series WAP
Cisco 1100 Series WAP
Unified Voice
Cisco Call Manager
Cisco Unity
Cisco Unified Presence
Cisco Meeting Place
Cisco ER
Cisco UCCX (TAPS)
CUPC
Microsoft Lync
WAN Acceleration
Cisco 7341 WAE
Cisco 674 WAE
Cisco 612 WAE
Management
Servers
Ciscoworks
Cisco WCS
Cisco Central Manager
Cisco TMS
Video
Cisco VCS
Cisco Telepresence T3
Cisco C60/C90 Codecs
Cisco MX200
Cisco EX90
Cisco EX60
Cisco E20
Cisco Movi
Polycom VSX 7000
Polycom HDX 7000
Routing
Protocols
EIGRP
OSPF
RIP
BGP
Switching
Protocols
STP
VTP
L2TP
HDLC
DTP
PPP
Security
VPN
NAC
802.1X
IPSec
Anyconnect
Wireless
Protocols
LWAPP
802.11a/b/g/n
Network Tools
Infoblox (DHCP)
What’s Up Gold
Netflow
F5 GTM
Cricket
SmokePing
Nagios
Putty
SecureCRT
Operating
Systems
Linux
Mac OS X
Win 7/Vista/XP
Software
MS Visio
MS Office Suite
Wireshark
CSS
L/XHTML
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