Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
SUMMARY
Business Analyst with
experience in all phases of implementation and development, including gathering
client requirements, design, production, testing, and support. Demonstrated skill in successfully completing
major projects and enhancements under strict deadlines. Dependable, pro-active and thorough
professional who consistently focuses on process improvement. Excellent liaison between business and IT to
determine requirements for projects, and translate these business needs into
technical queries.
TECHNICAL EXPERIENCE
·
Benefits Management (HRA, HCA,
DCA), Data & Systems Analysis, Quality Assurance Analysis, Process &
Change Management, Documentation Standards Management, Software Excellence
Institute/Capability Maturity
Model Integration (SEI/CMMI), Technical
Leadership, Migrations, Conversions, Software Support, Upgrades, Enhancements
·
SQL, Oracle (10g/9i), PL/SQL, HP9000/3000,
Unix (HPUX), TOAD, Tidal, Cognos 8 BI Report Studio, Windows XP
·
MS Office (Word, Excel, Access,
PowerPoint, Visio), Lighthouse 1, Snag It, Trillium
PROFESSIONAL EXPERIENCE
IMS Health (client) for G2 Solutions Bedford,
NH 2011
Senior Business Analyst
Provided
analysis and documentation for business requirements, identified potential
issues and suggested of how to address them.
Ø Authored business requirements for
retrofit project to replace vendor supplied service with an in-house solution
using Trillium
Ø Absorbed environmental specifics
quickly to become SME to assist developers in project
Ø Created very detailed SOPs for
daily operations, troubleshooting and overall process flow using Word, Excel
and Visio
Ø Revised and enhanced existing
documentation by removing jargon and ambiguity for clearer and more
comprehensive text
Benefit Strategies, LLC Manchester , NH
Manager, HRA Services
Managed staff of five to provide customer service for the Heath
Reimbursement Arrangement product. Provided
ad hoc SQL queries and data manipulation for client audits and upper management
requests using MS Access 2007.
Ø Automated claims entry process in
Access 2007: created requirements, designed databases, wrote all SQL code,
wrote and executed test plans, performed procedures to process and upload
medical to vendor site for processing and reimbursement.
Ø Improved claim turnaround time
where 650 claims could be uploaded and entered in 15 minutes rather than 3 days
manually.
Ø Mentored staff to gain knowledge
of HRA compliance and rules including how to handle customer issues
Ø Accepted client escalations and
provided excellent customer service and satisfaction
Tufts Health Plan, Inc. Watertown , MA
Lead Analyst
Provided
troubleshooting skills to resolve production issues, created ad hoc SQL scripts
using TOAD in an Oracle 10g environment, supported QA environments and
requirements by providing ad hoc SQL queries, data manipulation and other
technical skills in order for testing to be completed seamlessly. Appointed as Platform Owner
of SDLC for development and QA for Process Management Team. Represented Sr. Mgr in requirement planning
meetings upon request. Volunteer Safety Warden
& CPR/AED certified.
Ø
Created suite of analytical and
Release Notes documents including document processes, templates, and instructional
procedures in order to improve consistency & streamline processes
Ø
Organized and edited department
documents to comply with SEI/CMMI level 3
Ø
Triaged & created solutions
for upward of 40 production support Service Requests (SRs) per month
Ø
Gathered business requirements
and created technical analysis for projects
Ø
Established methodologies in
which to apply code to the ODS for accurate reporting output
Ø
Analyzed resource allocation
needs for efficient execution of Enterprise
Ø
Mentored fellow team members in
process execution & creating documentation
Quality
Assurance Analyst III
Ø Established several new testing methods for Oracle ETL procedures
from legacy to ODS databases to assure data accuracy & consistency
Ø Mentored & trained ~50 QA and business personnel in process and
reporting techniques
Ø Developed and executed test plans for various platforms including
Oracle & EDI for accurate benefit, claim payment & member data
Ø Performed monthly software integration testing to ensure accurate
claim processing & data integration for external & internal customers
Ø Completed > 50% more projects than expected during orientation
period thereby setting new standard for QA project completion goals
Raytheon Marine / Raymarine Inc (client) for Adept Inc. Nashua , NH
Systems Manager -
Analyst/Programmer (Consultant)
Administered systems including software & hardware
upgrades & provided development and testing of code
Ø Managed &
enhanced programs and OLTP on HP3000 utilizing CA Manman, Quiz, Quick, QTP
& MPEX
Ø Transferred
pre-printed forms to laser forms using Formation
Ø Created &
modified EDI processes for e-commerce utilizing FTP, etc.
Ø Assisted desktop
staff with NT, PC and user issues
Syratech Corporation (client) for
Computer Express East Boston , MA
Systems Analyst/Programmer (Consultant)
Versatile programmer with a thorough knowledge of
database management and data mining.
Ø Enhanced & modified EDI programs for purchase and sales orders
Ø Program for Manman 6.0 (OMAR & GL) using FORTRAN, COBOL &
Quiz 7.29
Ø Mentor Jr. Programmers on staff
Ø Provide technical expertise on MPEiX 5.5 OS and peripherals
H & R Block various
locations 1994
- 2000
Tax
Preparer
Ø Prepared various tax individual and small business tax returns
Ø Provided excellent customer service and satisfaction
Ø Assisted in electronic transfer of tax returns and daily
reconciliation
Ø Knowledgeable in resident and non-resident filing procedures for
various states
MicroTouch Systems, Inc. (client) for Computer Express Methuen
Systems Analyst/Programmer (Consultant)
Ø Supported Manman 11.4 package (OMAR, MG, AP & GL) and PASUTIL
security matrix
Ø Maintained security for users in MPEiX environment using
Security/3000
Ø Provided Cognos Powerhouse v8.12 support for PDL & Quiz.
Ø Assisted in system manager duties for MPEiX 6.0.
Ø Maintained daily/weekly/monthly backups and cycles for on-site and
off site storage
Ø Managed weekly and on-demand processing of EDI purchase orders &
product updates
Hewlett-Packard / Agilent
Technologies (client) for The Computer Merchant, Ltd. Andover , MA
Y2K Programmer/Analyst (Consultant)
Ø Supported G/L, Validity, ADM, and JV financial applications
Ø Provided local Librarian technical assistance and support
Ø Liaison between application staff and platform support during system
failures, outages, etc.
Ø Provided hardware expertise in DTC elimination and legacy print
issues
Ø Analyzed & track disc space usage for trends and hardware
planning
Ø Provided technical assistance with various MPEiX tools and utilities
Ø Lead project to install new disc arrays to production and configure
private volumes
Ø Engineered process for data download, manipulation, upload and
update of P.I.
Ø Programmed various Y2K updates and fixes for Validity and ADM
applications
Micro Warehouse, Inc.
(client) for Technical Directions, Inc. Lakewood , NJ
Software QA
Analyst/Programmer
(Consultant)
Ø Upheld standards for code (COBOL, and Powerhouse Quiz, Quick, QTP,
and PDL)
Ø Documented changes and creation of programs for internal programming
staff
Ø Troubleshot day-to-day problems on the HP3000 environment
Ø Provided technical support to help desk personnel for HP3000 &
PC (with WIN95) systems
Ø Re-engineered processes to be more efficient, automated, and/or
simple to process
Ø Instrumental in the installation, planning, testing of Librarian/iX
and migration to production
Tidal Software, Inc. /
Operations Control Systems Palo Alto , CA
Senior Customer Service
Specialist
Ø
Provided on-line technical
assistance for products running on MPEiX, MPE/V, NT & UNIX
Ø
Assisted management in proving
team leadership, guidance & feedback
Ø
Administered MPEiX OS upgrades,
patches, and other system issues & tasks
Ø
Generated first Librarian/iX
standardization of teaching environment & presentation
Ø
Established 3 Librarian/iX
certification levels for training, customer support and sales
Ø
Perform rigorous &
intricate testing on products for MPE/iX, NT & UNIX
Diamond Multimedia San Jose , CA
Senior Programmer/Analyst
Ø
Provided technical expertise
for conversion to ASK 8.2
Ø
Executed System Manager
functions including hardware planning & installation and OS upgrades and
patches
Ø
Trained personnel in all
aspects of OMAR
Ø
Diagnosed and troubleshoot
various AR, Order Entry and Shipping problems and errors
Conner Peripherals San Jose , CA
Senior Programmer/Analyst
Ø
Programmed & supported
worldwide Field Office Order Entry system
Ø
Oversaw OMAR Hotline &
technical support for worldwide financial systems
Ø
Performed security checks for
user logon and command requests
Ø
Provided technical expertise in
FORTRAN, Powerhouse (Quick, Quiz, QTP, QDD), ASK; Microsoft Windows
Conner Peripherals (client)
for Wesson, Taylor, Wells & Associates, Inc. Lake Mary , FL / San Jose , CA
CONSULTANT/SYSTEMS PROGRAMMER ANALYST
Ø
Modify, implement, &
support custom order entry system utilizing Quick
Ø
Provide analysis &
programming skills for new customer Co-op system using PowerBuilder
Ø
Create and modify programs in
FORTRAN 77 and Quiz
Hewlett-Packard (client)
for Wesson, Taylor, Wells & Associates, Inc. Atlanta , GA
Systems Analyst (Consultant)
Ø
Oversaw & performed
synchronization of FIREMAN databases with Netbase on HP3000 Series 980/200
Ø
Provided technical and
programming expertise utilizing Quiz
EDUCATION
Hewlett
Packard HP3000
MPEiX Systems Manager Atlanta , GA
ASK Certified
ASK Manager Syosset , NY
Programming
with PL/SQL
REFERENCES: Furnished
upon request.
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