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Teresa Robinson

309 Parkway Circle South· Atlanta, GA 30001 · (678) 984-9876 · Teresarobinson@yahoo.com

TECHNICAL SUPPORT / APPLICATIONS SUPPORT

Experienced professional with more than six years of experience supporting technology and business operations, end-users, and customers. Proactive troubleshooter and problem solver skilled in analyzing data, discerning issues, and developing system solutions to avoid downtime, optimize performance, and enhance productivity. Seasoned project leader and team builder; proven track record directing successful projects and product innovations, process development and enhancement, and provide applications support to internal/external customers.

Core Value

·         Exhibit a “big picture perspective” in defining, developing, and fine tuning processes, products, and components, optimizing them based upon business needs, performance, and strategic objectives.

·         Display a service-oriented approach in building rapport with all staff/client levels and providing exemplary technical/applications support.

·         Possess astute analytical and problem-solving skills, strong work ethics, and a meticulous attention to detail.

·         Earn the respect of senior management, staff, and customers, acquiring reputation as the technology “go to guy” organization-wide.

TECHNICAL SKILLS

Desktop Applications Data Querying and Reporting

Software Upgrades Software & Technical Support

Active Directory Users and Computers Efficiency Enhancement

PROFESSIONAL EXPERIENCE

FEDERAL CORRECTIONAL INSTITUTION – Edgefield, SC                                                   03/08-03/10

Forklift Operator

Certified forklift operator with strong accomplished industry experience. Excellent knowledge of shipping, receiving, packaging, pallet wrapping and Pallet Jack proficient in operating automatic pallet, pallet jack, forklift, RF scan gun and stand up forklift.  

Key Contributions:

·         Operated forklifts to transport materials between loading, unloading, processing and storage areas.

·         Checked-in inbound product and tag product accordingly.

·         Performed various receiving functions, such as unloading trucks and putting away product in the correct overstock location.

·         Broke down pallets of returned product, match item quantity and description to returned packing slip and note any differences.

·         Inspect all power equipment and complete the safety inspection sheet before operation.

·         Stacked empty pallets; clean and sweep work area and remove trash regularly.

Allied Barton Security services – Atlanta, GA                                                                          04/02-6/04

Security Officer

Maintained security and safety of people and property in assigned area on site by patrolling on foot and enforcing rules and regulations.

Key Contributions:

·         Patrolled assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

·         Investigated and/or reports hazards, unusual or suspicious circumstances to police unit for correction or follow-up actions; maintained contact with police.

·         Observed activity and traffic in assigned area to enforce regulations; alerted visitor of infractions.

·         Checked doors and windows of buildings to ensure they are tightly closed and locked; noted in written log any unlocked doors/windows; submit information to supervisor.

·         Escorted people/property to desired destination when monies, documents or safety of property of persons are a concern.

·         Responded to alarms and dispatched calls; decided what actions to take based on situation, facts known and position limitations.

Micro center – Marietta, GA                                                                                                       04/02-06/04

IT Technician/Computer Svc Repair

Provided customer support assistance in computer/printer repair.  Accurately diagnosed and repaired client’s accessories in optimum operating condition. 

Key Contributions:

·         Installed systems, software and products at customer locations; install equipment; program systems; complete testing.

·         Maintained records by properly documenting system repairs and upgrades and maintained part inventory.

·         Continuously updated job knowledge by completing required training and re-certification, participated in educational opportunities, reading technical material.

Certifications:

·         A+, Microsoft Certified Professional

·         Powered Industrial Truck Certification:  OSHA 1910.178 and 1910.202

EDUCATION

Architectural Engineering (Junior) – Morehouse college 1995-2000

                                                                                                                       

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