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Campbell
Claudio
15 Crystal
Circle
Livermore,
CA 94120 campbell@live.com Find Me: (925) 290-1230
Information
Technology Executive
Superior
skill in providing vision, strategic planning, analysis and operations leadership
for
advanced technology systems, services and solutions
Versatile,
results-oriented and accomplished leader with more than 28 years of experience
in the information technology industry. Adept at heading all aspects of IT enterprise
infrastructure and information security
services,including defining technology architecture, organizational
vision and strategy, developing teams and controlling costs.Highly skilled in
leveraging existing and emerging technologies to achieve solutions that meet
and exceed performance objectives. Able to direct complex initiatives in
cross-functional organizations by interacting with all staff levels including
executive management. A decisive, engaging leader who can motivate and empower
top-performing teams.
IT
Management Core Competencies
Strategic Planning • Solutions Architecture • Needs Assessment•Infrastructure
Operations ManagementMulti Data Center Management •Desktop,
Server, Storage & Network Virtualization•Voice,
Video& Data Convergence • Cellular
Coverage Enhancements• Wired
& Wireless VoIP • Infrastructure Architecture HIPAA & HITECH
Security Compliance •EPIC
EMR DeploymentProcess Improvement • Project Management•Restructuring •Cost
Reduction • Team Leadership
Professional
Experience
►UCSF | UCSF Medical
Center,
San Francisco, CANovember 2010−October
2011
TheUniversity
of California, San Francisco, is the second-largest employer in San Francisco
and the fifth-largest employer in the nine-county metro area. The UCSF Medical
Center is consistently ranked as one of the top 10 hospitals in the United
States by US News & World Report.
Director,
Enterprise Infrastructure Services
and Medical
Center Information Security Officer(November 2010−October
2011)
Provided vision and operations leadership in
overseeingand managing all aspects of the university’s IT infrastructure,
including the data center (compute and storage), production control, systems
administration, email and messaging, database administration, voice and data
networks, and host and server infrastructure environments. Also served as
Information Security Officer for the UCSF Medical Center. Led a team of 128 IT
professionals and managed a $31M budget.
·
Management
and operations: Consolidated data center management and hired staff to
put into place the skills necessary to support current technology. Actions
resulted in better 24x365 support of the clinical and business applications,
faster problem resolution and improved service delivery.
·
Network
optimization: Spearheaded the architecture and installation of the Cisco
Nexus data center network equipment with FCOE support, Netscaler and Palo Alto
firewall in support of the EPIC EMR deployment.
·
Wireless
network optimization:Directed the architecture and
installation of ubiquitous wireless service to all UCSF locations. Ensured SSID
consistency across the enterprise and expanded guest service to all locations.
·
System
innovation: Consolidated 3 distinct Exchange email environments into
a single Exchange enterprise solution improving email stability and end user
experience and eliminating 2 staff positions.
·
Cost
reduction and restructuring: Decreased FY 2012 operating budget by $1.6M.
Also achieved additional savings by reorganizing and reducing staff.
·
Performance
optimization: Improved cellular coverage at the University’s Parnassus
location by working with AT&T to install micro and macro cell sites and a
distributed antenna system.
·
Cost
reduction:Consolidated network infrastructure and remote office connectivity
for a savings of $72K a year. Deployed VoIP phones versus Centrex for a savings
of $240.00 per phone per year.
Page
2
UCSF |
UCSF Medical Center(Continued)
Director
of Infrastructure Services
and
Information Security Officer, UCSF Medical Center(July 2001−November
2010)
Led a team of 64 information technology professionals
supporting voice and data communications, mainframe, UNIX, Windows and Exchange
Server administration, end user computing device support, and technology
standards setting.Managed a $12M operating budget.
·
Network
security:
Implemented an Enterprise security program which focused on compliance, risk
management, enterprise protection technologies and data loss prevention.
·
HIPPA |
Hitech compliance:Ensured appropriate administrative, technical
and physical safeguards to protect the privacy of Electronic Protected Health
Information (ePHI) where in place and monitored for compliance.
·
Network administration: Directed
the implementation of a fully redundant Gigabit metropolitan area network
supporting voice, video and data eliminating 41 T-1s and keeping costs neutral.
·
Wireless
network architecture: Orchestrated the deployment of wireless
infrastructure in patient care areas to support clinical devices, workstations
on wheels, tablet technology, patient access, and VoIP over wireless (700 ASCOM
phones integrated Rauland Borg Nurse call system).
·
Voice:Reduced
medical center PBXs (Private Branch Exchange) systems from 12 to 5 by using
VoIP|TDM Hybrid technology reducing annual maintenance costs and operational
support.
·
Video
conference:Oversaw the installation of 5 in room and several
personal video conference systems reducing travel for staff and improving
productivity.
►EDS | UCSF Medical
Center,
San Francisco, CA
March 2000−July 2001
EDS was a
leading global technology services company that delivered business solutions to
clients, offering a broad portfolio of IT and business processing outsourcing
services; was acquired by Hewlett-Packard in 2008.
The UCSF Medical
Center was one of a series of progressively challenging client engagements undertaken
while employed at EDS.
Technology
and Client Delivery Executive
Oversaw IT operations supporting data
communications, Windows NT and Exchange Server administration, and desktop
engineering. Supervised a team of 17 IS professionalstaffincluding 3 direct
reports.
·
Network
optimization: Increased network uptime from 78% to 99% during the
de-merger of the combined Stanford and UCSF medical center wide area network by
implementing processes, procedures and review mechanisms that reduced network
outages.
·
Network
administration: Led the final roll-out of the new Cisco Switched Network
andimplemented processes, procedures and review mechanisms that improved server
availability. Also launched the network operations center to better monitor the
health of the network and to more efficiently identify and correct potential
problems early on.
·
Intranet
initiative: Defined the strategic vision of the Hospital’s intranet
initiative and spearheaded its successful implementation. Actions included
identifying department needs, setting priorities and determining the
implementation schedule.
► EDS | St. Jude
Medical Devices, Sunnyvale, CAApril 1999−March
2000
St. Jude
Medical Devices is a developer of medical technology and services focused on
providing more control for those who treat cardiac, neurological and chronic
pain patients worldwide.
Account
Manager
Directed day-to-day account management
activities that supported QAD MFG|Pro ERP, Inso PIMS PDM (product data
management), data communications, Windows NT and Exchange Server
administration, Unix Server administration and desktop systems. Also oversaw
North American corporate voice and data communication activities. Led a team of
12 IS professionals.
·
Management
and operations: Stabilized daily operations delivery and customer
service issues through process improvement and frequent communication efforts.Negotiated
a 35% reduction in communication costs.
Page
3
EDS | St. Jude
Medical Devices (Continued)
·
Y2K
implementation: Managed successful Y2K preparedness efforts that
included the remediation of non-compliant systems.
Summary
of Additional Professional Experience
Infrastructure
Operations Manager, EDS|Hitachi Data Systems, August 1997−April
1999. Led day-to-day project management activities for a team of IS
professionals supporting voice and data communications, Windows NT and Exchange
Server administration, Novell Server administration, Unix Server administration
and virtual private networks for 2,400 users across 64 global sites.
Technical
Delivery Team Manager, EDS, September 1995−August
1997.Oversaw several technical disciplines based on business needs. Served as Technical
Delivery Team Manager for regional Oracle database administrators supporting
ERP applications. Also served as Technical Delivery Team Manager for a
diversified staff of 31 IS professionals
supporting voice and data communications services, Lotus Notes administration,
Banyan|Novell Server administration and desktop support functions.
Infrastructure
Manager,EDS|Maxtor,
1988−1995
Computer
Programmer|Analyst,CTB McGraw-Hill, 1983−1988
Education
Bachelor
of Science degree in Business Administration,University of
Phoenix, San Jose, CA
Associate
of Science in Computer Science,Hartnell College, Salinas,CA
Certificate
in Systems Analysis,Hartnell College, Salinas, CA
Diploma
Computer Programming, Business Education Institute, Springfield,
MA
Professional
Organizations
Governing
body member,Bay Area CISO Executive Summit
Founding member,
HealthCare Security Alliance
Panelist, The
Roundtable Network
Additional
Information
Military
experience: US Army
Organizational
leadership: Chaired Enterprise Infrastructure subcommittee at UCSF
and also served as a member of its Technology and Architecture, Clinical
Enterprise, and Security and Policy subcommittees.
Presentations:
Delivered
presentations at the 2004 and 2005 SecureIT Conference.
Language
proficiency: Fluent in Spanish.
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