Quality Assurance Analyst Resume Samples in Word Format Free Download -->

Quality Assurance Analyst Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
JOY WHITNEY
309 Sandy Creek Ct, Semmes AL 36001, (251) 455 - 7101
joy@gmail.com

KEY QUALIFICATIONS


  • Fundamentals of technical testing
  • Standard coding and testing techniques, Principles of logic as applied to computer programming.
  • Basic project planning techniques
  • Advanced knowledge of report development
  • Possess exceptional leadership, analytical, and interpersonal skills.


 TECHNICAL SKILLS

  • Programming: C++, Visual Basic, HTML, SQL, Knowledge of Application Lifecycle Management Process

  • Networking: Windows 2000 Professional/Server, Windows 2003 Professional/Server, Windows Server 2008 R2, Active Directory, Maintain Ethernet network and computers at a small business and at home.

  • Operating System: Windows 95/98/2000/NT/2000/Vista/7, Novell 5, Linux/Unix, Mac
    OS, MS DOS.

  • Applications:  Microsoft Visual Studio 2010, Microsoft Team Foundation Server,  Microsoft Internet Information Server, SharePoint, Microsoft Office 97/2000/2010, Adobe Photoshop.


EXPERIENCE

Quality Assurance Analyst, Televox Software, May 2010 - Present

  • Use business requirement, system requirements, process, and data flow in test plan formulation to determine expected results and test cases.

  • Understand technical issues and the implications on the business and communicate them with other operating departments within the business.

  • Create test environments, run and evaluate results, testing for accuracy and accomplishment of defined goals, identifying all problems and inconsistencies

  • Test program in its entirety to ensure negative impacts do not result once program alterations are completed

  • Participate in go-live activation to identify and then resolve any issues or concerns

  • Place the highest priority on providing quality end user service by overseeing all activities of staff, ensuring the unique needs of end users are met.

  • Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems

  • Prepared a project calendar to continuously monitor daily tasks and assignments in progress ensuring project schedule is being met and changes are addressed in a timely and accurate manner

Senior Technical Support Specialist, Televox Software, May 2006 – 2010

  • Assisted fellow employees in training of proprietary software and assisted supervisor/manger with conducting quality review of services.

  • Configured, installed, and maintained proprietary software on more than 100 end user workstations.

  • Implemented ticket tracking system through Televox proprietary software to improve quality of customer service for customers and employees.

  • Worked as a secondary field implementation technician traveling to different locations within the US when needed for end-user support and training.

Helpdesk Technician, Chevron\Universal Personnel Staffing, March 2002 – July 2002


  • Assisted IT department of Chevron with the deployment of new HP desktop machine throughout multiple refineries in the US.

  • Responsible for building, configuring, and deploying units as well as removal of hardware and data transfer from the old machine to the new machine.

  • Recorded and documented procedures statistics for future deployment.

  • Provided on-site support to end users for compatibility issues with hardware and software. 

EDUCATION


Associate of Occupational Studies Degree in Computer Networking Technology
Southeast College of Technology College, Mobile AL
11/01


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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