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Sofia P                                                                                                                                                                    sofia.sqa@gmail.com

Quality Assurance Analyst                                                                                                                                 Cell: 404-398-9876

PROFESSIONAL SUMMARY

·         Over Six years of industry experience as a Quality Assurance Analyst.

·         Strong experience in manual and automated testing of web based and client-server application testing including Black box and White box testing techniques for Functional, Integration, System, Regression, Performance, and User Acceptance Testing.

·         Strong experience in Software Development Life Cycle using Agile, Scrum, Waterfall methodologies.

·         Highly proficient in creating and implementing test plans and test cases based on user requirements and functional specifications.

·         Hands on experience with Mercury’s test suite – Quick Test Professional, Quality Center, Win Runner, Test Director Load Runner and Selenium.

·         Proven expertise with entire QA life cycle activities such as requirements analysis, design, development and implementation of test scripts/test cases, entry and exit criteria’s, defect tracking and documentation.

·         Tracking bugs and creating reports using defect tracking tools like Test Director, Quality Center. Bug Tracker, Pivotal Tracker and TFS.

·         Expert in Functional Analysis, Gap Analysis, software QA processes Business Process Re-engineering and good exposure to quality practices.

·         Worked on multiple Projects at same time with multi-site & multi-cultural teams.

·         Experience with web services testing using SOAP UI/WSDL/XPATH.

·         Expertise in automating test cases with QTP using VB scripts.

·         Writing Test Cases, Test Scenarios, Test Scripts for Testing Process.

·         Involved in creating Test Plans, Test Cases and Test Scripts.

·         Strong experience in Salesforce.com, Siebel, Oracle OnDemand CRM systems.

·         Executing, Maintaining Test Scripts and Updating when the business rules change.

·         Expertise in setting up and carrying out browser Compatibility testing environment with different browsers and versions of Internet Explorer, Netscape, Mozilla Firefox, Google Chrome, Safari on different Operating Systems like Windows and MAC.

·         Thorough in writing SQL queries for back end testing.

·         Experience in using TOAD for querying Oracle databases.

·         Excellent working knowledge on both Unix/Linux and Windows environments.

·         Strong Exposure of Financial product and services.

·         Developing Test scripts & Test cases according to the requirements of the client.

·         Quick learner and excellent team player having ability to meet tight deadlines and work under pressure.

·         Experience in working with Salesforce.com (SFDC) CRM, Siebel CRM and Oracle CRM.

·         Experience working with Salesforce.com various sandbox, Test environments.

·         Created Test Cases and Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.

·         Worked on several Salesforce CRM integration projects testing End To End.

·         Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, validation rules, formula fields, escalation rules, auto-assignment rules, etc.

·         Using MS Office Tools - Word, Excel, Power Point.

·         Proficient in SQL, retrieving data for creating test cases.

·         Expertise in Oracle, SQL server database designing, stored procedures.

·         Experience in working with Web Services, WCF, SOAP, WSDL.

·         Experience in using Microsoft Office SharePoint Server 2007.

·         Well versed with concepts of RDBMS and SQL for testing on the database side.

·         High-energy individual with a willingness to work hard and solve problems by application of acquired skills.

·         Team player with excellent verbal and written communication skills.

Testing Tools	Test Director, Quality Center, Win Runner, QTP, Load Runner, Rational Robot, Silk, iMacros, Accurev, Bug Tracker.net, MKS, Bugzilla. ClearQuest, TFS 2008. Selenium, JMeter, DejaClick, Pivotal Tracker
Languages	TSL, SQL, PL/SQL, C#, C, C++, JAVA, Cobol, Visual FoxPro, Apex, People Soft
GUI	Visual Basic, Developer 200, Web Based Applications
Database	SQL Server, MS Access, Oracle, DB2
Internet	HTML, XML, Shell, PERL, J2EE, Java Script, VBScript, ASP, Ajax, SOA, SOAP, Web Services, WCF, WPF, IIS, Apache, Web Sphere, Web Logic, IE, Firefox, Chrome, Safari
Source Control	Accrev, Clear Case, Visual Source Safe. Subversion. CVS. Team Foundation Server (TFS) 2008
Operating Systems	Windows98/NT/2000/2003/XP/Vista, UNIX, LINUX, Solaris

Education:

Bachelor of Engineering, India

EMPLOYMENT HISTORY:

Client: Zurich Farmers Insurance Group, LA, CA                                                                                                                  Jan’2010- Present   

Role: Sr. QA Engineer

Description: Farmer’s Insurance group (FIG) is a leading insurance company based in USA with its head quarters in Los Angeles, California and insuring over 41 states. Have 15000 agents in west coast (working only for Farmers) & 5000 agents in east coast (Working for Farmers and other companies too). 21^st Century Insurance group has been acquired by FIG.

Currently 21^st Century Insurance insures Auto policies and this Data Retention project deals with the migration of Mainframe PMS system (Policy data) to existing WebClient (Oracle DB) and Mainframe Exceed system (Billing data) to existing Data Mirror (Oracle DB). This data would be retained for next 10 years for processing future Claims. The data from these Oracle databases would be displayed to Internal Customer Support Representatives using an existing 21^st Agent.com website, which would undergo some changes to accommodate this project requirements and also this website would be made an Intranet site from Internet site. Once all this is done Mainframe system having applications PMS & Exceed would be decommissioned to reduce the Mainframe costs.

 

Responsibilities:

• Strong experience in Software Development Life Cycle using Agile, Scrum, Waterfall methodologies.
• Analyzed various requirements documents and Use Cases to prepare the detailed Test Plan.
• Wrote Test Cases and Test Procedures based on the Test Plan.
• Attended review meetings and walkthroughs to discuss the status of the project.
• Created and updated the defects database.
• Performed back-end testing using SQL queries to make sure that data entered has been uploaded correctly into the SQL database.
• Understanding of the Salesforce Data model, architecture.
• Created Test Plans and Test Cases using Quality Center.
• Developed and maintained QTP test scripts to support regression testing whenever a Change Request is completed.
• Analyze project documentation and prepare detailed test cases (manual and automated).
• Having expert knowledge on critical business solutions.
• Performed various forms of testing including performance, regression, integration, system, and configuration testing.
• Facilitated User Acceptance Testing or coordinate parallel testing.
• Administer, log and maintain defects in defect tracking system.
• Involved in testing web services.
• Involved in the System Testing and Integration testing of the application.
• Performed Positive and Negative testing.
• Experience in testing RDBMS ( ex: Oracle, SQL Server, etc ).
• Working experience in testing Data Migration and Integration with external applications.
• Tracked and reported bugs using Quality Center.
• Participated in User acceptance Testing.
• Improving testing efficiency by preparing and executing batch tests.
• Created Test Cases and Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.

·         Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, validation rules, formula fields, escalation rules, auto-assignment rules, etc.

·         Tested Salesforce (SFDC) API integration to backend systems With Eloqua, MDM, Siebel and Oracle OnDemand.

·         Experience in testing configuration, Integration and customization like fields, page layouts, users, role hierarchy.

·         Having experience on SFDC UI concepts, Reports and Dashboard functionalities, User Creation and Permissions (Administration).

• Identify and resolve project related issues, escalating to Management when necessary.
• Conduct complex presentations for most audiences (e.g. team members, Management, PMO, business users).
• Effectively communicated difficult/sensitive information.
• Participated in design sessions and provide feedback on requirements and design specifications.
• Maintaining high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems.

Environment: QTP 10, QC 9.2, .NET 3.5, VB.NET, ASP.NET, SOAP UI, SQL server, Web Services API. Oracle EBS, Oracle On Demand, Oracle Fusion Middleware, SOA, Siebel, People Soft, MDM, Eloqua 2008, HTML, Windows XP/Vista/Win7.

Client: Wachovia Bank, NC                                                                                                                                                 Feb’ 2009- Dec’ 2009                                           

Role: QA Engineer                              

Description: This application was developed for online services in Banking, Lending and Investing. These services were broadly classified into Personal and Corporate.  This site also provides the up-to-date business news including Stock Market Watch, Wealth Management, Financial Planning, Insurance information and numerous other services.

Responsibilities:

• Developed and implemented test plans and test cases for their website (black box and white box testing).
• Involved in developing policies and procedures to ensure website release integrity.
• Involved in analysis of Functional requirements of the website.
• Developed Automated test scripts for functionality specification to ensure bug free performance.
• Developed Automated test scripts with QTP based on various use cases.
• Tested web-based and/or client-server applications.
• Tested Salesforce (SFDC) API integration to backend systems.
• Responsible for Regression, Unit, Build and integration testing of features.
• Responsible for GUI testing for the website, suggesting improvements to performance of website in terms of web-page loading, image optimization etc.
• Prepared reports for project status meetings as necessary.
• Used SQL to query the DB and created/modified SQL scripts to validate backend data.
• Involved in validation of Customer Record Uploading, Usage Records uploading, Billing End-to-End run and Export customer record using Amdocs Ensemble.
• Involved in testing the Web services using SOAP UI tool.
• Executed and documented Unit Testing, Regression Testing, Integration Testing, System Testing and User Acceptance Testing.
• Interacted with the Business Users for user acceptance testing.
• Utilized Quality Center for communication with the production persons, developers and team members.
• Coded error handlers as work-around for smooth execution of test scripts to avoid unexpected aborting of test set.
• Modularized test cases and created data driven tests.
• Generated detailed bug reports and test metrics (pass-fail report, comparison chart).
• Strong experience in Software Development Life Cycle using Agile, Scrum, Waterfall methodologies.
• Experience in testing Salesforce configuration and customization like fields, page layouts, users, role hierarchy.
• Extensively worked on the Salesforce objects - Accounts, Leads, Contacts, Opportunities, Quotes, Sales Orders, Contracts, Activities, etc.

Environment: Java, JavaScript, XML, XSLT, Quality Center 9.2, QTP 9.2,SOAP UI, Oracle, SQL, Windows 2000, BugZilla.

Client: SPRINT NEXTEL, KS                                                                                                                               Sep 2007 to Jan 2009                      

Role: Sr. QA Analyst

Description: Sprint Nextel offers a comprehensive range of wireless and wire line communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, serving more than 48 million customers in the United States.

Web Order Entry application used for the Resellers customers to access web and place the orders through different menu items with different phases, which generate, evaluate and customize the Orders of the products on the web deployment. Orders will be configured and validated at the back-end.

Responsibilities:

·         Involved in preparing Test Plan as per Business Specifications.

·         Involved in deployment of various phases of web order entry application for Resellers.

·         Performed Functional, Acceptance, System, Integration, Usability, and Regression testing etc. during different stages of the application development.

·         Involved mainly testing the applications, comparing and verifying the requirements and writing test cases as well.

·         Worked with users and developers in building up the applications.

·         Responsible to test each new version of application for Regression testing.

·         Conducted Functionality and Regression testing using QTP during the various phases of the product development.

·         Customized QTP Scripts with Parameterization, Check Points, Library Files, Regular expression etc.

·         Customized the QTP Test as per the Test Case by using the VB-Script.

·         Logged bugs in the Quality Center tracking tool.

·         Responsible to test and run the interface process to move from WOE to Network.

·         Responsible to test and verify in back end database tables (with SQL Queries) for each order that was placed by Web (GUI) with packages, components and price plans.

·         Responsible in generating test reports for each new release in QC, which keeps track of all the open and closed bugs. 

·         Performed Cross browser testing.

·         Involved in installations of Builds/ Releases in Test environment completely.

Environment: Load Runner 9.0, QC 8.2, QTP 9.2, BPT , Visual Basic 6.0, SOAP UI, 

L, VB Script, Java, J2EE, ORACLE 10g, UNIX, MS Windows NT, Manual Testing, MS Office Suite.

Client: Health Fusion, LA, CA.                                                                                                                                         Sep 2005 – Aug 2007

Role: QA Engineer

Description: This application was developed for web based Patient Record Administration. The services provided by Health Fusion were to create Patient Medical Records, create and update the Insurance information, verify coverage eligibility, and process claims. 

Responsibilities:

• Responsible for developing test plans and test cases for GUI and functionality testing of the website and cross browser compatibility.
• Conducted sanity testing of the application based on user requirements.
• Involved in developing detailed test plan, test cases and test scripts using Quality Center for Functional, Security and Regression Testing.
• Created Test input requirements and prepared the test data and test scripts in QTP for data driven testing.
• Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems.
• Performed quality assurance reviews on all System Development Life Cycle.
• Responsible for creating and filing bugs.
• Coordinated meetings with the Development teams for appropriate handling of the bugs and their timely resolution.
• Developed automated test scripts in QTP to expedite regression testing.
• Experience working with QTP, QC to create, manage and execute test sets.
• Experience working with LoadRunner for performance testing of the website.
• Participated in bug review meetings on behalf of the QA team.

Environment: VB script, XML, Oracle, SQL, Windows 2000, QTP, Quality Center, Load Runner.

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