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TERESA CALDERON
309 Nantucket Drive ● Darien, IL 60001 ● 630-542-9876 ● teresa@yahoo.com
BUSINESS
ANALYST/PROJECT MANAGER
A creative and
adaptable IT professional experienced in developing software for medium to
large organizations. Solid business
analysis skills with the proven ability to develop and implement effective cost
saving solutions.
·
Utilized skills to increase profits through
development and implementation of quality IT products.
·
Extensive experience in mainframe/legacy
systems, with diversified technical and non-technical skill sets.
·
History of consistently building accurate
software systems under budget, within time requirements and free of code
problems, resulting in less/no rework or production problems.
Core Competencies:
|
·
Requirements Gathering, Organization, and
Management
·
Project/Program Management with Time and
Cost Estimations
·
Business and IT Process Improvement
·
Software and User Interface Design
·
Re-Engineering
·
Change Management
·
Small to Large Scale Business Applications
|
·
Development Team Governance
·
Translation: Business to Technical and
Technical to Business
·
Cross-Functional Projects
·
End User/Stakeholder Advocate
·
Mainframe/Legacy and PC Systems
·
Training/Presentations/Class Instruction
·
Vendor Management
·
Technical Writing
|
TECHNICAL
PROFICIENCIES
Certifications: ITIL v3, Six Sigma Green
Belt, Project Management Professional (in
progress)
Systems: Windows up to XP,
TSO/ISPF/SPF
Hardware: PCs, IBM 9XXX, 43XX,
3XXX
Operating Systems: OS/MVS & VS1, DOS/VSE,
MVS/XA & ESA, VSE/ESA, VM/ESA
Software: MS Project 2007 –
Managing Projects, MS Office Suite
Networking: TCP/IP, Novell,
Ethernet
Languages: COBOL, IMS DB/DC,
CICS, DB2/SQL, IDMS/ADSO/CAS, APS, SAS,
L,
PL/I, FORTRAN,
Assembler, JAVA, SAP/ABAP/SD Module, Visual Basic
Methodologies: ITIL
V3 Foundations, Project Management (PMI), Six Sigma Green Belt,
Business
Analysis (IIBA), SDLC, Quality Assurance, ISO Standards
PROFESSIONAL ACHIEVEMENTS
PROJECT
TEAM MANAGEMENT
·
Led and managed project teams of up to 14
people from trainee to consultant on diversified software projects.
(Platinum Technologies, United Air Lines, Household
International, Allstate, Zurich, Sears, Kemper, Figgie Industries, Applied
Learning, Montgomery Wards, Austin Consulting, S & H Motivation, Loyola
University and Medical Center, CNA, Chemetron Corporation)
TRAINING
AND DEVELOPMENT
·
Trained individuals in PC operation and
usage, coding, and software development.
(Platinum Technologies, Household International, The
Signature Group, Zurich, Service Master, Sears, Kemper, St. Paul Federal,
Applied Learning, Montgomery Wards, S & H Motivation, Loyola University and
Medical Center, Allied Van Lines, Insco
Life, Joliet Jr. College)
EFFECTIVE
ANALYSIS, DESIGN, SOFTWARE DEVELOPMENT
·
Designed and developed portions of a
real-time warehouse and distribution system, which was successfully battle
tested and used in Operation Desert Storm costing over $4.4 million. (Austin
Consulting/Military – Elk Grove
Village , IL
PROFITABILITY/COST
CONTROL
·
Successfully developed a labor saving catalog
pricing system that reduced costs over $1.8 million per year. (Sears – Chicago , IL
·
Provided immediate part availability dates
for all customer requirements, by designing a software enhancement that cut
customer service expenditures by over $600,000 per year. (Figgie Industries – West Chicago , IL
·
Planned and implemented the conversion of a
manual paper-to-computerized contracting and services system that yielded cost
benefits of $285,000 the first year.
(Federal Reserve Bank of Chicago – Chicago, IL)
·
Created a unique multi-level profit tracking
model providing profitability projections based on current actual information
or what-if data. Model provided a tool
to measure and manage the operation of each driver, terminal and total company
enabling management to achieve profit goals.
(Allied Van Lines – Broadview, IL)
·
Designed and developed a security system for
all tellers and ATMs on an area network that prevented future losses.
(St. Paul Federal Bank – Chicago , IL
·
Designed, originated and provided portions of
an on-line warehouse distribution system yielding major payroll reductions and
additional cost benefits totaling over $2 million per year. (Montgomery
Wards – Chicago , IL
NEW
ACCOUNT DEVELOPMENT/REVENUE
·
Researched and participated in a feasibility
study at a major university for a voice activated registration system, which
was implemented within the 4 year projected plan and increased enrollment. This study included an Atlanta , GA Loyola
University and Medical
Center – Maywood , IL
·
Directed, coordinated and controlled product
development for 13 client systems, which grew to 27 within a year; increased
the number of client systems under other IT staff members. Contributed to an increase in gross sales and
profit, based on distributor incentive programs produced along with strong
product growth due to increased quality of product. (S & H Motivation – Hillside, IL)
PROFESSIONAL
EXPERIENCE
IT
BUSINESS ANALYSIS (BA, SA, PA, PL) CONSULTANT 1987 - 1999
Computer
Connections Incorporated, Darien , IL
Consultant providing Systems Analysis, Project Leader/Management,
Screen/Web Development, Programming Analysis, and IT Business Analysis services
to multiple companies and organizations.
Trained project staff members and led project teams. Development and implementation of significant
cost saving and efficiency processes.
- Clients included:
Sears, Blue Cross/Blue Shield, Allstate, Platinum Technologies, United Air
Lines, Household International, The Signature Group, ABN Amro, Guarantee
Trust, Household International, Zurich, Service Master, Kemper Insurance
Company, Figgie Industries, St. Paul Federal Bank, Applied Learning,
Montgomery Ward, Austin Consulting, U.S. Army and Navy.
- Prior to 1987 Clients/Companies
included: Allied Van
Lines, S & H Motivation, Loyola University and Medical Center, CNA,
General Motors, International Harvester, Central Steel and Wire, Insco
Life, Ron White & Associates, Federal Reserve Bank, Trans Union
Systems, Chemetron, and Quaker Oats.
United
Airlines Elk
Grove Village, IL
Project Leader (SA, BA,
PA)/C
Consulted with
users in the Tax Dept., Payroll, Finance, Accounting, Legal, and various ISD
areas.
·
Gathered requirements from functional areas
creating documentation/organized information about problems within various
processes.
·
Communicated and reviewed needed information
with vendors for software evaluations and feasibility studies enhancing
processes, in some cases lowering costs, or discovering software usability.
·
Worked as a liaison between users and
teammates to define errors/problems, which resulted in documentation that
monitored risks and defects, improved processes, reduced errors, and lowered
costs.
·
Rendered follow up with users to expand the
projects via communication, definition and direction this allowed
identification of problems, new processes and fulfilled projects.
·
Bestowed direction to projects and staffing
with long outstanding system errors giving way to upgraded processing.
·
Devised process flow documents of payroll
desk functions making relevant errors known along with refined future processes
and lowered costs.
·
Interviewed functional staff members,
captured where information is used or the correct data is found, and wrote
needed manual flows for ISD areas cultivating processes by integrating new data
into computerized systems.
·
Furnished responsive investigation in
software studies to alleviate IT problems or glitches which reduced system down
time and costs.
·
Imparted project direction with developmental
and complicated enhancements forming an organized project plan of action.
·
Chargeable for analysis, design and
programming on a large IDMS payroll system with subsystems enabling faster
processes, reducing costs, with achieving the goal of new and better processes.
·
Actualized solutions to long outstanding
ongoing and never started problems in various systems, and delivered revised
processes.
·
Executed support and development on various
conversion enhancements allowing diminished future costs.
·
Wrote SQL queries and utilities for required
information or data for system processes initiating enriched systems with added
value.
·
Recorded entire processes for the P/L end of
year processing due to no documentation, only verbal processes, and scattered
information everywhere resulting in the final project ending 3 months early
providing savings and future efficiency.
·
Established, executed, and reviewed test
cases for quality assurance testing needed on systems and changes generating
quality systems with no defects or errors.
·
Worked as first respondent or provided defect
management for problems occurring in newly created systems and enhancements
which devised quicker resolutions minimizing time on problem solving.
·
Reexamined team documents for format,
content, completeness and accuracy which produced accurate documents by team
members finalizing quality documentation.
·
Maintained various documents as a technical
writer supplying documentation needed to be updated forming up-to-date quality
documents.
·
Supplied estimates for needed projected time
and costs fulfilling budget figures for projects allowing for planning,
organization, and prioritization of projects.
·
Exceeded in design and problem solving given
a problem to come up with answers by developing solutions.
·
Focused on mainly development and complicated
enhancements given a requirement for a process change in a company or
department by producing new, enhanced, or better processes.
·
Dealt with warranty support for production
problems allowing systems to run without errors or interruptions delivering
better processing time.
·
Administered changes and materialized code
supplying solutions for maintenance requests and specifications which elevated
system processing and concocted new processes.
Allied Van Lines Broadview, IL
Project Leader (SA, BA,
PA)/C
Consulted with
Corporate VP (#2 person in the company) and IT consultants.
·
Developed a feasibility
and estimates creating a framework and producing the system design.
·
Analyzed,
designed and developed a profit tracking system that shows profit/loss within
the entire company.
·
Integrated
required information within the newly being developed CICS system to acquire needed
information which was essential in producing the tracking system.
·
Involved in a
design of actual and what-if data which produced many variables that impacted
risk management throughout the company.
·
Created
reports within a tiered system that maintains profitability, and the system is
still used today.
ADDITIONAL
EXPERIENCE
Pearson Education
– Lombard , IL
Professional
Scorer
Manpower,
Inc.
– Lisle, Schaumburg, Oak Brook ,
IL
Temp positions
Menards,
Inc. - Bolingbrook,
IL in 2005 – 2006
Management Trainee
Substitute Teacher
AT&T
Broadband – Oak Brook, IL, 2001 - 2002
Sales
Financial
Planning Services – Darien , IL
Stock
and Option Trader
EDUCATION
MicroTrain
Technologies - Lombard, Illinois in 2010 National-Louis University – Lisle,
IL in 2006 - 2008
PMP/CAPM Project Management Professional
Course
Master of Arts in Teaching
ITIL
V3 Foundations Course
Business
Analysis Roosevelt University – Chicago, IL
Managing Projects with Microsoft Office
Project 2007 Course Bachelor of General Studies in Computer
Science
SharePoint
Services Level I and Level II Courses
DePaul University – Chicago, IL
Accelper Consulting - Schaumburg,
IL in 2010 Bachelor of Arts in Economics
Six
Sigma Green Belt Course
PROFESSIONAL
DEVELOPMENT
Introduction
to Java Course (JavaScript, Dreamweaver) – COD/College of DuPage,
Glen Ellyn, IL
Web
Development – HTML Course (JBuilder4, Java) – COD
Web Page
Generator Course (Homesite4, CSS) – COD
SAP/ABAP
4/SD and MM Modules Course – Techno-Comp Software Solutions, Inc., Chicago , IL
Visual
Basic (GUI), C, C++, UNIX, PowerBuilder – COD
SAS
– Loyola University , Chicago ,
IL
Excel 2003,
2007 Review – Local Career Resource Center, Westmont, IL
Excel 2007,
Access 2007, Publisher 2007, Dreamweaver 2007, PowerPoint 2007, Word 2007,
Outlook 2002 Review – Community Career Center, Naperville, IL
SAP/BI
Crystal Reports – Wyvil Systems, CCC, Naperville, IL
PROFESSIONAL
ASSOCIATIONS
NRDC –
National Resource Defense Council
PMI –
Professional Management Institute
NCTM -
National Council of Teachers of Mathematics
TLA –
Technology Leaders Association
COMMUNITY/VOLUNTEER
WORK
Habitat for
Humanity
The
Volunteer Center of Northwest Suburban Chicago
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