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Sofia Bell
309 Auburn Rd.
Huntington, WV 25001
sofia@gmail.com
Home: (304) 429-9876 / Cell: (304) 544-1230

Job Objectives
Programmer/Analyst; Software Design and Development, System Administration, Management

Skills & Qualifications
  • IT management – IT department and project management experience
  • Certifications: Lotus Notes Principle CLP R4 Sys Admin, CLP R5 Sys Admin, CLS App Dev
  • Strong Lotus Notes/Domino application development and system administration skills
  • Migration of Lotus Notes applications/data to SharePoint
  • Dynamic Web Application development - ASP/VBScript, ColdFusion, PHP, MS SQL, and Oracle
  • Network administration – MS Windows, IBM OS/2, IBM LAN Server
  • Languages: LotusScript, Notes Formula, HTML, VBScript, CFML, SQL, JavaScript, C/C++, REXX, x86 assembler
  • Component-level printed circuit board (PCB) troubleshooting and repair
  • Strong customer support skills

Education

·          Certificate in Industrial Electronics

·          Tri-State Bible College (South Point, OH): Theology


Programming/administration training:
  • Lotus Notes/Domino System Administration: USConnect
  • Macromedia ColdFusion Development: Informa
  • Windows NT Administration: Information Systems Research
  • MS Exchange Administration: Information Systems Research
  • OS/2 hang/trap analysis (debug kernel): IBM

Manufacturers service training:
  • POS systems from Omron Electronics, TEC America, and Casio
  • Digital load-cell scale/printer systems from TEC America

Work History

7/2005 – Present: Leading Edge Systems Richmond, Richmond, VA (804) 673-5100
Lotus Notes/Domino Developer: Contracted to Dominion Resources.  My current responsibilities include Notes-to-SharePoint migrations, and supporting existing applications until they've been migrated from Notes.
Previous responsibilities included development, enhancement, and support of Notes/Domino applications used throughout the enterprise.  Development has included extensive use of LotusScript, integration with MS Excel and Word, connectivity with SQL Server and Oracle (ODBC, ADO, and Notrix), and LDAP.  Products used: Notes R5 – R7, TeamStudio, Notrix, Casahl ecKnowledge, MS SharePoint

11/2004 – 7/2005: Aetea Information Technology, Rockville, MD (301) 721-4200
Lotus Notes/Domino System Administrator: Contracted to ExxonMobil as a Notes/Domino System Administrator for their Advanced Elastomer Systems subsidiary.  Responsible for server and end-user administration, and spam content/filtering.  Using Lotus Notes/Domino R5 – R6.5, ClearSwift MailSweeper for SMTP, TeamStudio.

4/2004 – 2010: Spotlight Technical Consulting, LLC, Huntington, WV (304) 429-7496
Owner: I provided system administration and software development services including: Lotus Notes/Domino system administration and development; Web application development using Domino, HTML/D
L, ASP/SQL; and general networking/client/server support services.

3/99 – 2/2004: Strictly Business Computer Systems, Huntington, WV (304) 529-0401
Staff Engineer: I provided application development and system administration services for both small and large corporate and government clients.  Some of my areas of responsibility:

Application Development & System Administration

·          Full life cycle development - requirements, specs, coding, testing, deployment, and maintenance
·          Custom application development including CMS, workflow/business process management, document management, and customer support/call-tracking applications

·          Server hardware and software installation, configuration, upgrades

·         System debugging and support
·         Anti-virus/spam software administration
·         System backups
·         User accounts/groups/resources administration (new users/groups, changes, re-certifications, etc.)
·         End user support
·         Support of OS/2 systems, and OS/2 to Windows system migration
·         Lotus Notes/Domino, QuickPlace and Domino.Doc installations

ColdFusion/SQL web application development

I was responsible for the design, development, and support of LDAP authentication and directory synchronization code for Strictly Business’ web portal product, KnowledgeDispatch.

Project management
I served as PM/lead engineer on various projects, including a large proof-of-concept project for the TSA.

10/98 – 3/99: Applied Card Systems, Inc., Huntington, WV (304) 528-2560
IT Site Manager and Lotus Notes Administrator:  As the IT Site Manager, I oversaw the installation of the IT infrastructure for a new corporate site of over 1000 employees, and coordinated with the other corporate locations to ensure information technology was implemented according to company policies and standards.  My responsibilities included staffing, training, counseling, performance evaluations, and technical leadership for the site's Telecom, Network, Desktop, and Server support groups.  I also took responsibility for the site’s Lotus Notes administration, and provided technical guidance for the Notes administrators at other corporate locations.

3/97 – 10/98: Technology Consulting, Inc., Louisville, KY (502) 394-9353
Senior Lotus Notes Administrator for Marathon Ashland Petroleum LLC: Planning, configuration, installation, maintenance, and administration of Notes/Domino servers for 2000+ user system; Level 3 technical support; Test and install new software releases; LotusScript programming.

2/96/ - 3/97: Technology Consulting, Inc., Louisville, KY (502) 394-9353
Helpdesk supervisor/Lead analyst for Ashland Petroleum (Ashland, KY location): Assisted in planning and implementation of a corporate-wide helpdesk serving Ashland's Corporate Headquarters, Petroleum, and Exploration divisions.  Responsibilities: train helpdesk staff; plan, coordinate, and document helpdesk procedures; assist in establishing service level agreements between helpdesk and second level support groups; supervise helpdesk analysts (scheduling, problem determination, escalation); analyze and report ACD and call-tracking software statistics.  I also developed custom software to assist the helpdesk staff with their LAN administration duties.

8/95 – 2/96: Entex Information Services, Inc., Mason, OH (513) 336-1200
Customer Engineer: Technical support and Network administration for Ashland Petroleum.  I provided server and desktop support in a network environment (IBM LS 4.0) running OS/2, DOS/Windows, and Windows 95.

7/93 – 8/95: The Experts, Ft. Lauderdale, FL (305) 730-0730
Programmer/Analyst: OS/2 Technical Support for IBM (Boca Raton, FL)
Level 2 and 2.5 support on OS/2 Kernel team.  Responsibilities: Recreate and debug problems with OS/2 applets, user written, and commercial OS/2 apps (such as WordPerfect, Lotus Smartsuite, IBMWorks, etc); Analyze system hangs, traps, performance, and memory related problems; Develop and analyze test cases

9/81 – 8/89: Gibbs Office Machines, Huntington, WV (304) 523-7958
POS Systems Tech: Cash register/POS system programming and service; PCB repair; PC installation and service; also serviced other retail and office systems, such as: digital scale/printers, barcode scanners, copiers, and typewriters

2/89 – 7/93: Ohio River Co., Kenova, WV
Plant Maintenance: Electrical, mechanical, and hydraulic equipment maintenance


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