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Ruby Van Zyl

309 Apple Tree Lane

Oxford, Pa.  19001

610.299.9876

ruby@zoominternet.net

_______________________________________________________________________________________________________________

                                                                                                                                                               

Objective           

 

To obtain a management or senior level technical position within an organization that will allow me to make IT related decisions, manage people and continue to expand my overall technical knowledge.

Experience          

 

Siemens                                                                                                                                                                               Malvern, Pa.

Systems / Network / Programmer Analyst                                                                                            May 2003 – March 2011

   

Systems Analyst  Responsibilities                               

·       Lead a team of three Systems Analysts that were tasked out with the 24x7x365 remote monitoring of servers within a customer’s Data Center.   The team was responsible for the Systems Administration, alert response, patch management and monthly server analysis for over 500 servers.   The analysis would be completed by generating monthly trend, capacity and performance reports using CA eHealth / LiveHealth for all servers and then verifying these servers were operating within expected thresholds.   Any server that repeatedly exceeded thresholds would be flagged for additional analysis.

·       Regular meetings were held to develop and maintain strong relationships with our customers so that we could insure overall satisfaction with our service offering was being achieved.  These meetings would keep us informed of what is currently going on at the customers site as well as what future projects we could be of possible assistance with that would further increase our footprint within their organization. 

·       Each customer had their own Change Management process that was strictly adhered to.

·       Submit monthly RFC’s for all the sites the team monitors.

·       Generate monthly / quarterly / yearly reports for customers (Trend, Capacity and Performance evaluations)

·       Compile quarterly reports for sites that I am the primary contact for.

·       Assisted in the migrations of over 2000 servers from CA Unicenter to Nimsoft monitoring solution.

·       Responsible for all HIS server builds and support in Siemens ACO environment.

·       Department consult for all clustering related issues pre-windows 2008.

·       Evaluation and documentation of new software products to be possibly used by the department.

·       Developed documentation as required.

·       Participated in a 24x7 oncall rotation.

Network Analyst  Responsibilities

·       Project and Technical lead for the development of a brand new service offering called Advanced Network Monitoring and Management.   This project had changed hands five times in five years and was never completed until I had taken ownership.   Proper communication between varying departments within Siemens was the key to completing this project.  After only a couple of months,  a brand new service offering was made available  for ESM customers that allowed Siemens to actively monitor a customers network devices and alert when necessary using CA LiveHealth.  Trend, Performance and Availability reporting was also  included in this service offering using CA eHealth along with the analysis of the data from these reports.

·       Both the Project and Technical Lead for “Field Office Networks” project.  Effectively lead a small team of Network Analysts that spent six months accumulating information related to over forty Siemens Field Office Networks.  Identifying switches and routers, analyzing monitoring information, defining processes that will be used for both daily maintenance as well as a break fix situations.  Monthly reporting is used to monitor the immediate health of each network.   Quarterly reporting is used to promote recommendations for changes to the network in the areas of hardware, capacity planning and performance summaries.

·       Coordinating and performing SNA to HIS2006 migrations with Siemens external customers.  Also assisted when requested to support and troubleshoot HIS related issues for these customers.

·       Systems administration responsibilities in the CNS/NPP lab.

·       Installation, configuration and support of Windows 2000 and 2003 servers.

·       Transitioning responsibilities for the relationship with AT&T regarding our SNX-WAN to a new division of Siemens.

·       Troubleshooting LAN/WAN related issues.

·       Systems Administration of testing lab which consisted of  40 Windows NT, 2000, 2003, 2008 server operating systems as well as a few Linux servers.   VMWare was repeatedly tested here as well.

·       Participated in a 24x7 oncall support rotation.

Siemens  (continued)                                                                                                         

Programmer Analyst Responsibilities                                         

                                               

·          Support customers using any one or all of the following applications designed by Siemens to work within a Microsoft environment:  Soarian Clinicals, Soarian Financials, NetAccess, OASGold, RPM, CVE, Taskpad, Express Query, OpenLink, Dashboard, Decision Support, SWIM, CareCenter and Platform Services.

·          Support the following third party Applications and operating systems for our customers. Computer Associates ArcServe, IBM DB2, Microsoft Windows Operating Systems (9x, NT, 2000, XP, 2003)  

·          Assist customers, in both the ICO and RCO environments, with troubleshooting issues associated with URL inaccessibility, Citrix issues, DNS/WINS issues, IIS issures, hardware related problems, system crashes, print services, NT/2000/2003 Clustering issues as well as any other server related issues.

·          Coordinate support amongst multiple departments internally at Siemens when required.

·          Complete root cause analysis/resolution reports when necessary

·          Monitor/manage disk space

·          Restore files of new server builds.

·          Participated in 24x7 oncall support rotation.

·          Perform initial checkout Siemens customers

 

 

Applied Card Systems                                                                                                                                      Glen Mills, Pa.

Senior Client Server Engineer                                                                                                            May 2001 – May 2003

·          Assume all responsibilities of Client Server Manager during his absence.

·          Leader of a team of Systems Engineers and Technicians that was responsible for 200+ Dell NT/2000 servers, across two separated domains as well as all the applications that were running on those servers.   Provided additional assistance to other sites within the organization when needed.

·          Mentor, coach and educate junior staff to assist in their development with the company.

·          Coordinated both large and small scale IT related projects and assigned personnel to complete them.

·          Senior engineers from each department within IT as well as Facilities and  Physical Security were teamed together to design a new Data Center in Glen Mills, Pa. This new Data Center was going to be used to replace one located in Wilmington, DE and would host all of the hardware for Client Server, Networking, Telecommunications, Information Security and Physical Security.  This Data Center would include redundant A/C units, multiple power sources, raised floor, extensive CAT6 cabling, fiber optics, fire suppression, environmental monitoring and a completely separate room to house the UPS.   Two large scale generators were also put in to insure that the Data Center would always have power.  These generators were tested on a monthly basis.

·          Upon physical completion of the Data Center, all of IT was migrated to this new Data Center and was fully operational within 36 hours.

·          Global Project Lead for License Management / Hardware Inventory project.   This project’s goal is to create databases for both software licensing and hardware inventory.  Upon completion, all related data will be viewable via the departments Intranet page.

·          Local project lead of a global tape backup project.  In charge of both software and hardware selections as well as extensively negotiating the vendor costs associated with that project.  Tested and entered into production a separate Gigabit LAN dedicated to the backup process.  Backups saw a drastic reduction in the time needed to complete allowing us to once again comply with FDIC regulations.

·          Global lead for implementation of McAfee E Policy Orchestrator across six domains for roughly 750 servers, using Netshield 4.5, and 5000 workstations, using Virus Scan 4.5.1.    Responsible for training an Engineer/Technician in each location to work with EPO.  Before this project was implemented, virus scanning had been practically non existent on servers and workstations throughout the organization.

·          Software licensing and hardware management.  Developed and implemented systems and procedures to insure that the company was compliant with all software licensing needs..

·          Successfully migrated domain controllers, application and file servers to new hardware.

·          Successfully migrated 90% of server operating systems from Windows NT 4.0 to Windows 2000.

·          Installation of application and print sharing clusters using Windows 2000 Advanced Server. .

·          Evaluation of new applications or tools to be used for systems administration.

·          Performed performance evaluations for all members of the Client Server department.

·          Conducted interviews for potential new hires for the department.

·          Received Recognition of Excellence Award nomination.

R. D. Raab & Company                                                                                                                              Chadds Ford, Pa.

IT Manager                                                                                                                                                       June 1997 – April 2001

·          Responsibilities included all IT and Telecommunications management. Depending on the needs of the company, I would manage anywhere from 3-12 employees in varying areas of the business.

·          Translated the technical needs of the business to non-technical Senior Management.

·          Performed yearly budget forecasts and worked directly with CFO for final approvals.

·          Properly forecasting needs of Information Technology based on business needs.

·          Mentor, coach and educate junior staff to assist in their development with the company.

·          Systems Administration of Windows NT and 2000 Servers as well as the applications that ran on those servers.

·          Installation, administration and maintenance of Exchange 5.5 Servers.

·          Development, installation, and support of the company’s wide area network.

·          Handled almost every aspect of new office setups as well as former office breakdowns.

·          Properly planned and executed the relocation of the Data Center to new facilities.

·          Assign projects to technicians who regularly reported on the progress of that project.

·          Make decisions on which vendors the company would use for hardware acquisition and IT related services.  Negotiate with vendors to make sure that the company was getting the most for its money.

·          In charge of all purchasing and maintenance of all forms of communications for company

·          (Frame Relay / WAN, Internet, VPN Dialup, Long Distance, Local Calling, Cell Phones and Pagers)

·          Worked hand in hand with an outside telecommunications consulting firm to find and correct billing issues with telecommunications carriers, returning over $64,000 to the company.

·          Responsible for ongoing project that involved the scanning of resumes into the main company database by anyone who was not billable.  Project size varied from 3-12 people at any given time.

·          Implemented Nortel Networks VPN technology.

·          Implemented all Y2K solutions.

·          Administrator for company’s four phone switches and voicemail systems – Lucent Definity and Intuity

·          Help desk for users - Both dial in access and direct network access (approx. 85-100 users in five offices nation wide)

·          Developed new procedures and guidelines for new installations of clients as well as servers

 

Education               

 

West Chester University                                                                                                          West Chester, Pa.

2011   Bachelors Degree in Computer Science.

 

Certifications / Training            

 

2010  ITIL Training (Siemens)

2007  CCNA

2004   Implementing and Administering Microsoft Windows 2000 Directory Services, Introduction to Windows     2000 Active Directory, Supporting a Microsoft Windows Network Infrastructure, Administering a Microsoft SQL Server 2000 Database, Microsoft Windows 2000/2003 Clustering

2002   McAfee ePolicy Orchestrator.

1999   MCSE       

 

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