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HaNNAH Souffrant
309 Feener Circle
Randolph, Mass 02001
Tel (857) 266-9876
(781) 510-9876
e-mail: hannahsouffrant@gmail.com
SKILLS:
• Oracle 7.3x – 8.0x, 8i , 9i, 10G, PL/SQL
10G , Onyx Administration, Vantive CRM, Genesys CTI, Upstream Works CTI, Sybase
11, ALSB, (Aqua Logic Service Bus), Web Logic Server Administration, Informix
7.3.4, 9.4, HPloadder, SQL Server 7, SQL Server 2000/2005/2008, Unix Solaris
2.6- 2.8, HP-Unix, Peoplesoft 7.x – 8x, Peopletools, Kronos 4.3, PTC WINDCHILL,
Quest Central – Quest Spotlight Monitoring Tools, Quest Live Reorg, Clarify,
Oracle Financials 11i, ER/Win, SqlBacktrack, HP-UX, Autosys/Trivoli/ Remedy,
Oracle RMAN, SAP/R3, Oracle Forms 3.5/4.0, Unix Shell Scripting, Windows NT,
2000, Clarify. PL/SQL, SQLPLUS, Oracle Enterprise Manager (OEM). SQL Navigator,
SQL Loader, Java, Visual Basic, Actuate Reports Server, Web Design, HR Vantage,
NU View, Kronos, Ceridian, ADP Payroll Software, Linux, AIX OS, ETL/Informatica,
Peoplesoft 8.8, 9.0, Oracle Data Guard, Oracle 10G Grid Control, Oracle OEM,
Oracle Financial, RAC Stretched Cluster, Oracle Express, CICS, JCL, Control-M,
Veritas Cluster, Oracle 11G, Oracle 11i E-Business Suite, Oracle Discoverer,
Oracle Browser, SSL,LDAP, JAX-WS, JAX-B, JAX-R Portlets, JSR 168, JSP/JSF,
Service Discovery (UDDI).Visio, Nexprise, Windchill, ABAP programming,
Microsoft Excel,SOA ,Web Services, PTC Windchill, Java, JSP, HTML, JavaScript,
Windchill PDM Link Toolsuite, Windchill PDM Link 9.1. Guardium, Arcsight,
Sophos, S-tap, Phython, Perl, Golden Gate, IBM AIX 5.3,6.1 on P550, IBM
Director, Remedy, BMC Patrol, Morphotrak, Gogent, Oracle 11R2, Data Guard, ASM,
Oracle Clusterware, Oracle 11G Grid Control Red Hat Linux 2.3. Trivoli Storage
Management (TSM). Oracle Application Express 4.0. Backup Exec. VMware, EMC
Clarion CX3,CX4 SAN Administration. ClearCase. Veritas Netbackup, Shadow Image.AIX
5.3/6.1 Virtual LPARS, Amisys R5, Appsworks, Millman ASP, .NET, Cypress,
Interactive Intelligence, Spruce, Tomcat, Apache. Health Care Economist.
Manhattan ERP Product.
EXPERIENCE:
Heath Insurance of New
England
June 2011 – Present
Senior DataBase Administrator
Upgraded Amysis R1 to Amysis R5 on Oracle 10.2.0.4 on HP UX 9000 11.11
Performed Capacity Planning analysis and Performance Tuning before and
after Upgrade of Amisys R5.
Trained in Health Care Economics ( Explanation of Benefits, Explanation
of Coverage, Symmetry, ICD-9, UB-92 etc)
Administered and Monitored Oracle 10.2.0.4 on an HP UX 9000 11.11
Built a Logical Standby Database using Oracle 10.2.0.4
Participated in Amisys R5 Health Care Information Management
Application Stress Test.
Wrote SQL Server Credentialing Reports for NCQA Conference.
Wrote ICD-9 Codes Report for
Ingenix Vendor.
Supported Enrollment, Claim Payment System, Underwriting users etc on a
Daily Basis.
UNFI, Providence, RI
Jan 2011 – June 2011
Senior Oracle DataBase
Administrator
Integrated Netbackup with Oracle RMAN for an Oracle Database 11.0.6.
Refreshed Oracle Database schemas from Test to Productions using Data pump import/Import for Oracle 11G.
Performed Oracle Tuning for Oracle Standard and Enterprise 11G Databases.
Administered Large Oracle Databases on Oracle 11G uisng IBM AIX P750.
Implemented Oracle E-Business suite and Oracle SOA integration.
Integrated Netbackup with Oracle RMAN for an Oracle Database 11.0.6.
Refreshed Oracle Database schemas from Test to Productions using Data pump import/Import for Oracle 11G.
Performed Oracle Tuning for Oracle Standard and Enterprise 11G Databases.
Administered Large Oracle Databases on Oracle 11G uisng IBM AIX P750.
Implemented Oracle E-Business suite and Oracle SOA integration.
Installed Oracle 11G using X-Windows.
Studied and Analyzed Capacity Planning for Oracle 11G Databases for an ERP Product called Manhattan.
Studied and Analyzed Capacity Planning for Oracle 11G Databases for an ERP Product called Manhattan.
Pegasystems, Cambridge ,
Mass (Contract Role)
11/10 – 1/11
Senior Oracle DataBase/SQL
Server Administrator.
Led the Development Support team in performing database
administration-related tasks on current Oracle and SQL platforms. Led Specific project assignments to include
capacity planning / growth trend analysis, performance & tuning, developing
"best practices" for patch management and backup/recovery,
replication setup and recommendations, enforced auditing/security procedures,
establishing centralized monitoring servers and perform cross-training of staff
regarding implemented projects/procedures On Oracle 10G/11GR2 on Linux and Unix Platforms. Upgraded Oracle
Application Express to Version 4.0. Tuned SQL Server 2005 & 2008 including sql clustering & mirroring, db performance
& tuning, capacity planning, sql monitoring, backup & recovery. Supported
Nightly batch processing using (DTS and
SSIS) packages. Migrated Oracle Databases between different O/S and hardware
architectures (migrating from physical to virtual environments ). Performed
Installations, upgrades and patch updates. Used DB Artisan and Quest Software
including TOAD. Wrote PL/SQL Scripts to automate Oracle tools for Monitoring
and Backup. Reviewed Alarm Monitoring and Backup Software for server
environments. Experience in Veritas and Sun Cluster Server. Familiarity with
Sybase ID and Golden Gate. Used Oracle Grid Control for Central DataBase
Administration and Management. Developed , Implemented and Supported high
availability and disaster recovery strategies for Database Environments
including backup , restore , replication and fail over. Installed , Supported,
Tuned and administered Oracle 10G/11G RAC ASM, OEM 11G Grid, Data Guard,
Flashback Technology on SUN SOLARIS/LINUX environments. Managed Log Growth in
SQL Server 2005/2008 Set up Automatic
Threshold alerts in OEM 10G Grid Control. Evaluated and Recommended third Party
Monitoring tools. 24X7X365 on call
Production Support.
10/09 – 11/10 Raytheon /DHS/US-Visit/SBA Contract
role in Arlington, VA
Senior Oracle DataBase Administrator
Participated , Installed, Supported, Tuned and Administered
10 Print Projects using Morphotrak
Biometric applications and Gogent Biometric Applications on Oracle RAC 10G/11R2
ASM, OEM 11G Grid Control, Data Guard Flashback Technology Databases. Managed and Administered very large
Oracle 11R2 OLTP Databases on AIX 5.3 IBM P550. Managed and Administered SQL
Server 2005/2008 Databases. Trained on Morphotrak and Cogent Application and
AIX PowerVM 6.1. Trained on Remedy Software, BMC Patrol, Foglight, Spotlight,
Quest Central, Quest Live-Reorg for
monitoring. Upgraded Oracle 9i/10G Databases to Oracle 11gR2. Performed Core
Database management tasks including Database Creation, Installation, backup and
Recovery. Monitored and Optimized databases. Trained on Advanced Oracle Queuing
techniques. Trained on TiBCO Softwareand Oracle Advanced Queuing . IEEE
Biometric Certification (Certified Biometric Professional). Oracle Certified
11R2. Installed, Administered , Troubleshooted Oracle RAC 10/11G for different
ERP applications including Peoplesoft
Financial 9.1 including HR, GL, AP, PO,
Siebel, SAP applications including ERP Central Component (ECC), Business
Intelligence (BI), Enterprise Portal (EP), Kronos. Administered OLTP and
DataWarehousing Databases up to 130TB.
24x7x365 on call Production Support in a Dynamic and critical environment.
3/09 – 10/09 Cobbham Defense Systems/TCML LTD
(contract role) Lowell, Mass
Lead
Oracle DBA 10G/11G
• Led/Participated in database projects and
worked with partners to bring projects to successful and timely completion.
• Supported 24x7 environments and ensure
their availability, performance, security and operational efficiency.
• Implemented Full life Cycle Development
of Oracle Application 11i including
Supply Chain sustainment.
• Performed core database management tasks
including software installation, database creation and configuration, database
upgrades, backup and recovery, space management, partition maintenance and
object reorganization.
• Monitored and optimized database
performance as it relates to partitioning strategies, index tuning, ETL, and
query optimization on Data warehousing environment.
• Researched, evaluated, recommended new
technologies and products. Supported Oracle 10G/11g RAC using Linux Red Hat and
Solaris.
• Wrote a lot of C shell and Korn shell
script in order to automate database processes.
• Working knowledge of Cybermation ESP,
Control –M and other scheduling tools.
• Working knowledge of Oracle Business
Intelligence. Designed, implemented Oracle SOA suite at Cobbham Defense Systems.
• Migrated Informix/SAP/R3 data to Microsoft
SQL Server 2005/SAP/R3 and BIW. .
• Converted and Migrated Legacy data to
Oracle E-business suite. Strong experience with Oracle Financial and HR
Systems. Strong experience with Unix scripting (C shell and Corn Shell).
• Strong experience using SOA and web
services.
• Strong experience with Applications
Implementation Method (AIM).
• Implemented Full Life Cycle Development of Oracle E-Business suite applications 11.5.10.
• Working knowledge of Oracle Finance and HR
systems.
• Working knowledge of Oracle 10G PL/SQL and
SQL.
• Converted and Migrated SAP/R3 from Oracle
9i to Microsoft SQL Server 2008.
• Administered, monitored, tuned SAP/R3 BIW
applications on Oracle 11G databases.
7/05 – 3/09 Philips, Framingham, MA
Senior
Oracle Database/SQL Server Administrator/Senior Integrator
• Supported Various databases Including
Vantive CRM and Genesys CTI on Oracle 10G and Oracle 9i for Emergency Call
Center.
• Performed Performance tuning on Oracle
9i/10g databases (PeopleSoft Payroll and Kronos).
• Upgraded Oracle Vantive CRM and Genesys CTI
from 9i to 10G Using Unix Solaris 10.
• Provided application and database support
on a 24X7X365 environment for Oracle 10G and SQL Server 2000/2005 databases to
respond and resolve production issues.
• Monitored, guided and assisted junior
developers and DBA’s and outside teams as they develop plans. Performed,
designed, developed solutions and maintained their knowledge bases.
• Managed, implemented and monitored Sales
Automation project using ONYX and Solar Wind Systems. Deployed SQL code to
Microsoft SQL production servers.
• Experience with Java/J2EE, XML, SOAP, HTTP,
WSDL, JMS Queue, Linux and Windows, Enterprise Service Bus (ESB), Business
Process Modeling and Management, Enterprise Application Integration (EAI),
(BPM), LDAP, VMS, Single sign-on (SSO), Virtual Operating System Environments, NET
3.5 requirements, XSLT, XSD.
• Developed software processes, standards,
configuration management systems, tracking systems and associated best
practices. Participated in project and program reviews.
• Supported, maintained and installed Oracle
10G RAC.
• Applied Patch 10.1.0.5 to subscriber database.
• Worked with the SQA group to assure best
quality and rapid turnaround for changes that surface during testing. Very proficient
with Sql Sever, DTS, SQL Server Integration Services.
• Evaluated tools/core technologies (CRM, OS,
Backup tools, monitoring and tuning tools, Software and Hardware tools) and provided
recommendations for their use.
• Supported Oracle 11i E-Business Suite on
Oracle 10G databases.
• Troubleshot production processes and solved
problems in real time. Monitored database system details within the database,
including stored procedures and execution time, and implemented efficiency
improvements.
• Acted as a liaison between users to solve production
issues and translated business users requirements into specifications for development
teams.
• Designed, implemented, supported deployed Oracle
SOA suite – trained in SOA principles from BEA Software Company.
4/00 – 7/05 Accenture/Boston Scientific, Natick, MA
Oracle
Database Administrator/Team Lead
• Led, supervised and trained a team of four Informix
DBA’s into Oracle.
• Supported various databases on Oracle 8x,
Informix 7.3.4, SQL Server, Sybase, DB2 on a 24X7X365 environment.
• Upgraded Oracle Peoplesoft Databases from
8.1.6 to 8.1.7.3.4 using AIX OS.
• Solved and tuned database performance problems
on Oracle Peoplesoft and Kronos databases.
• Supported SAP/R3 application on Informix,
PTC Windchill application on Oracle, Peoplesoft application on Oracle and
Kronos application on Oracle and Marketing and Sales application on Sql Server
7 and SQL Server 2000.
• Custom designed SAP/R3 according to
customer needs. Reviewed, interpreted, changed ABAP/4 programming code in order
to modify SAP/R3 according to client’s needs. Supported SA/R3 on Informix and
Oracle Databases- Administered SAP/R3 Basis on Oracle 9i and Informix databases.
Modified modules like FICO, HR, SD, PP etc. Automated test loads using Mercury
Interactive load runner and Mercury Winrunner in order to ensure that SA/R3
system would perform reliably and effectively.
• Upgraded Oracle Peoplesoft 8x databases from
8i to 9i.
• Installed and built Oracle Databases from scratch
for PTC Windchill and Kronos applications according to OFA. Working knowledge of
Windchill PDMLink 9.1. Working knowledge of Windchill MPM Link. Working knowledge
of JMS Queues. Working knowledge of Oracle SOA Integrations.
• Maintained and monitored Oracle, Informix,
SQL Server databases including Reorg, Space Management, Row Chaining,
Performance Tuning.
• Supported an SAP/R3 Data Warehousing
Application (BW) on Informix 7.3.4.
• Evaluated and wrote reviews for a database Team
of four people.
• Interviewed, recruited and trained new
Oracle DBA’s to the DB team.
• Recovered databases using BCV copies to
various points in time.
• Installed and maintained RMAN to Interface
with EMC EDM.
• Attended Oracle DBA Bootcamp in Las Vegas (October
2001) and IOUG-A in Orlando (April 2003).
12/95 – 3/00 State Street Bank, Quincy, MA
Senior Oracle Database Administrator/Systems
Officer
• Administered and supported Peoplesoft applications
7.x (HR & GL) on Oracle 8x databases.
• Administered and supported Oracle Financial
11i on Oracle databases.
• Configured and Certified Oracle servers.
• Designed and implemented backups for all
Database systems Oracle 8.x and 7.x using SQLBACKTRACK (BMC Software).
• Developed strategy and planned for the
Corporate Actions/ARP move to Production.
• Built, supported, maintained a Web based
corporate actions/ automated response process database.
• Provided production and tuning databases in
Oracle environments.
Oracle
Database Administrator/Developer
• Support on a 24X7X365 environment for 455
Oracle, Sybase and Informix Servers running Unix Solaris.
• Monitored and tuned a Trail database using
Oracle Enterprise Manager (OEM).
• Apply Patches for the Trail Oracle database
from 7.3.0.1 to 7.3.4.
• Sized objects, tablespaces including
rollback and temp for Corporate Action system.
• Built Trail Y2k and Corporate Actions Y2K
applications.
• Used BMC’s SQLBACKTRACK software for
enterprise backup with IBM’s ADSM backup solution.
• Attended IOUG, a conference in Dallas
(April 1997) and Oracle Open World in San Francisco (November 1996).
6/90 – 12/95 Teradyne Corp, Boston, MA
• Designed and implemented a Customer Order
Entry System using Forms 3.5 on Oracle 7.x using HP-UX 10.20.
• Used ER/Win for Database Modeling and
Reverse Engineering.
• Performed Oracle DBA functions on Oracle
7.x using HP-UX 10.20.
• Defragged and refreshed databases using
Import/Export.
• Designed, implemented and maintained a
Clarify applications for customer support with Oracle 7.x using HP-UX 10.20.
• Performed Oracle DBA functions (Performance
Tuning, Space Management for Clarify Application and Customer Order Entry
System).
• Supported a Customer Order Entry System on
a 24X7X365 for Salespeople Worldwide on Oracle Databases.
• Traveled to Europe in order to implement
and train users on Clarify applications.
• Helped developers utilize I/O statistics,
Explain Plans, TKprof, to improve execution time of queries.
• Attended Oracle Open World Conference in
September 1995.
6/87 – 6/90 Dennison Corp, Milford, MA
Programmer/Analyst
• Designed and implemented a data entry
system using Keymaster (TSI) in a mainframe MVS.
• Designed, implemented and customized a
Customer Order Processing System using ASI Software.
• Built JCL jobs and worked with Operations
for Application Production Turnover.
• Attended Keymaster Conference in Tampa on
June 1989.
• Designed and implemented a Warehouse
Management System using Natural/Adabas.
TEACHING
EXPERIENCE:
Quincy College, Quincy, MA
Adjunct
Professor (1/93, Summer & Fall 1997)
• Taught Operating System using Unix and C++,
Java
Xentra Technology, Malden, MA
Adjunct
Professor (Spring 2001)
• Taught Oracle 8i
Newbury College, Boston, MA
Adjunct
Professor (Fall 1996)
• Taught Operating System, Introduction to
Computers Networking
Randolph High School, MA
Adjunct
Professor (2004 – 2005)
Bunker Hill Community College, Charlestown,
MA
Adjunct
Professor (Summer 2000, Fall & Spring 2001)
• Taught Linux and Unix
EDUCATION:
Wentworth
Institute of Technology,
Boston, MA
Bachelor
of Science in Computer Science (9/87)
• GPA: 3.5
Boston
University, Boston, MA
Master
of Science in Computer Information System, in progress (1/88 – Present)
• Courses:
Project Management, Computers and the Law, Quantitative Methods in
Management
Boston University Corporate Education
Center, Boston, MA
• Introduction to Unix, Unix Shell Scripting
(Korn Shell), Understanding and Dealing with People, Leading and Managing
Successful Team
Boston
College, Boston, MA
• Operations management, Data Communications
Network, Personal Finance, Entrepreneurship
(1/89 – 6/90)
(1/89 – 6/90)
Bentley
College, Waltham, MA
• Business Law, Organizational Behavior,
Economics, Investments (1/95 – 6/95)
Northeastern
University, Boston, MA
• Oracle Relational Database Management
System, Microsoft Windows 95 (10/95 –
12/95)
Oracle
Training, Boston, MA
• Oracle 7.x, 8.x, 8i, 9i Data Base
Administration, Oracle 8i, 9i Performance Tuning, Oracle Backup and Recovery,
Oracle PL/SQL, Oracle Forms 3.5/4.5, Oracle Reports 4.5, Oracle 9i/10G new features, Oracle 10G, PL/SQL 10G, Oracle
Express.
Harvard
University, Cambridge,
MA
• Certificate in Cost Estimating and Control (11/88)
Mass
Bay Community College
• Human Anatomy I & II, Essentials of
Human Anatomy and Physiology, Nutrition, Chemistry, Medical Terminology,
Oncology, Biology, Nephrology, Immunology, Cardiology Basis, Infectious
Diseases, Pathophysiology (1/04)
LANGUAGES: Speak French, Creole, Spanish, Portuguese, English
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