Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Joy
Combs
|
|
309
SW 318th Pl, Unit A
|
(253) 653-9876
|
Federal
Way, WA 98001
|
joy.combs1@yahoo.com
|
Talented
professional with skills and training in:
INFORMATION
TECHNOLOGY NETWORKING
James
is an accomplished IT professional with hands-on knowledge and training
encompassing the field of IT with special emphasis in network implementation,
management, troubleshooting and resolution. James is regarded as an achiever,
committed to excellence by peers and mentors, as demonstrated by outstanding
academic and professional achievement. James demonstrates attention to detail
from PC’s to network systems. Experience and academic preparation include the
following:
Customer
Service
|
PC
Technician I, II, III
|
Active
Directory Directory Services Implementation/Management
|
MS
Windows XP, Vista, 7
|
Cisco
Router and Switch Implementation/Management
|
MS
Office, 2000, 2007, 2010
|
MS
Windows Server 2008 R2 Implementation/Management
|
Research
Writing
|
MS
Exchange 2007 Implementation/Management
|
Database
Design Fundamentals
|
Firewall
Implementation/Management
|
Network
Security Fundamentals
|
Wireless
Network
Implementation/Management
|
Network
Systems Administrator
|
Data
Archiving/Retrieval/Restoration
|
CERTIFICATIONS
CompTIA
A+ - 2010
CompTIA
Project+ - 2012
Microsoft
Technology Associate - 2010
EDUCATION
Associate
of Applied Science Transfer, Information Technology Networking
Green River
Community College, Auburn, WA – 2012
Associate
of Applied Science, Computer-assisted Drafting and Design
ITT Technical
Institute, Seattle, WA – September, 1992
EXPERIENCE
AND EMPLOYMENT
IT Student
Helpdesk Intern – Green River Community College, Auburn, WA – 9/2011
to 12/2011
My
responsibilities included troubleshooting and resolving end user technology
issues including printing, PC’s, applications and audio/visual equipment,
on-site at the GRCC Kent campus. I also resolved connectivity issues and
followed-up with end users via face-to-face contact. I documented each issue
and the steps taken to resolve each issue. When needed, I escalated the issue
with documentation to the IT main office. My target for first-contact
resolution was 100%. I achieved 99% first-contact resolution.
Small Appliance
Repair – Sysco Foodservices of Seattle, Kent, WA – 10/2005 to
3/2009
My
responsibilities included repairing and
maintaining small foodservice equipment, installing, servicing and maintaining beverage equipment as well as keeping the
parts and equipment databases updated. Customer Service was paramount which
included communicating with customers and company staff via email, phone and
face-to-face.
Service
Technician - Cascade Beverage Services,
Kent, WA – 7/2004 to 10/2005
My
responsibilities included installing, servicing and maintaining beverage
equipment within an assigned service area. I also maintained a parts inventory
for the company-provided service vehicle. Customer Service was paramount which
included communicating with customers and company staff via phone as well as
face-to-face.
Network Analyst –
City University of Seattle, Bellevue, WA – 7/2002 to 9/2003
My
responsibilities included administering the network infrastructure of a
sub-domain of ten servers and 325 PCs, all spread throughout local and remote
locations across Washington and a portion of British Columbia. I provided corrective
action for PC repair, building and duplicating PC images, installing client
PCs, configuring email and printing, troubleshooting connectivity, printing and
peripheral issues and following up with customers via phone, email and
face-to-face. My goal was first-contact resolution. Lastly, I also covered my
prior position’s responsibilities as needed.
Network
Specialist
– City University of Seattle, Bellevue, WA – 10/2000 to 7/2002
My
responsibilities included building PC images, installing client PCs,
configuring email and printing, troubleshooting connectivity, printing and
peripheral issues and following up with customers via phone, email and
face-to-face. My goal, once again, was first-contact resolution. Lastly, I also
covered my prior position’s responsibilities as needed.
Help Desk
Coordinator – City University of Seattle, Bellevue, WA – 4/2000
to 10/2000
My
responsibilities included fielding calls from internal and external customers
through email, phone and face-to-face communications. 100% first-contact
resolution was my primary goal. I was also responsible for entering, updating
and closing out (resolved) trouble tickets into the ticketing system, when
appropriate, escalating and dispatching technicians, Other responsibilities
involved tracking software license agreements for compliance.
AFFILIATIONS
& SERVICE ORGANIZATIONS
·
Easter Seals Organization, 2001-2002
·
City University Lab Committee, 2002-2003
·
CFCS Computer Support, 2001-2006
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