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OBJECTIVE
Lila Jeffries
309 Orote Point, Santa Rita, GU 96915
(T) 671-838-9876 (Alt) 671-564-1230
lila@gmail.com
To secure a position that will
effectively utilize acquired expertise, creative talents and commitment to
excellence. Desire a position with career growth potential.
MAJOR ACCOMPLISHMENTS
Innovative professional with 20 years of progressive
experience within the skills to drive business growth, capitalize on new
revenue potential, and manage all daily business operations.
Expertise in operations management, strategic planning,
project management, business development and account management and staff
training, supervision, motivation and mentoring.
Proactive leader with refined business acumen and exemplary
people skills.
Facilitate a team approach to achieve organizational
objectives.
Quick study, with an ability to easily grasp and put into
application new ideas, concepts, methods and technologies.
Exceptional leadership, organizational, oral/written
communication, interpersonal, analytical, and problem resolution skills. Thrive
in either independent or collaborative work environments.
EXPERIENCE
Operations
Manager 1/2012 – PRESENT
Dial Rent to Own
Dededo, GU
Improve the operations -- specifically, support better
management reporting, information flow and management, business process and
organizational planning.
Manage and increase the effectiveness and efficiency of
Support Services, through improvements to each function by coordination and communication.
Play a significant role in long-term planning, including an
initiative geared toward operational excellence.
Management of regional budget in coordination with the
Executive Director.
Disbursement of checks for agency expenses.
Regular meetings with Executive Director around fiscal
planning.
Supervise and coach office store managers on a weekly
basis.
Oversee monthly and quarterly assessments and forecasts of
organization's performance against budget, financial and operational goals.
Reconciling monthly activity, generating year-end reports.
Assisting Executive Director and Board in creating annual
organizational budget and monitoring cash flow.
Managing contracts and reimbursement requests.
Ensure that Accounting Department requests are resolved and
communicated in a timely manner to internal and external parties.
Develop long-range forecasts and maintain long-range
strategic plans.
Develop, maintain and monitor all procedures capturing
revenue transactions.
Prepare annual audit with each branch.
Drive initiatives in the management team and
organizationally that contribute to long-term operational excellence.
Contribute to short and long-term organizational planning
and strategy as a member of the management team.
Area
Manager/Performance Assessment Rep. 1/2011 – 12/2011
Department of Defense - DON
Santa Rita, GU
Management, control, fiscal oversight, performance and
review of all Navy Housing Programs as detailed in reference
Conduct performance assessment on vendors and
sub-contractors representing the government.
Establish, disseminate and ensure compliance with policy
Establish and create program guidance for Navy Housing
Obtain approvals for/approve and coordinate all
installations housing actions
Coordinate referral and relocation services
Measure performance of Housing services by administering
surveys
Administer a Housing Advisory Group comprised of CNIC H.Q.
and housing representatives
Assist with project development and management oversight
and coordinate with Naval Facilities Engineering
Command (NAVFAC H.Q.) to
facilitate the execution of facility projects
Provide support to the region in the management of
facilities and delivery of services
Establish objectives, standards, and implement guidelines
to maximize utilization and to ensure efficient and effective total lifecycle
management
Ensure implementation of sustained and adaptive
requirements and inventory management, project management, strategic planning
and planning process that compares requirements to existing housing inventory and
resources to identify capability gaps
Implement a Condition Assessment Program (CAP). Measure
performance in support of sustainment and recap objectives
to provide required capability
in meeting requirements
Business
Development Manager 11/2006 – 12/2010
Damuth Trane / Warwick Plumbing
and Heating
Chesapeake / Newport News, VA
Create datasheets, specification sheets and technical bid
tabulations of existing technology and applications to create best solution
Prepare reports, correspondence, procedures, specifications
and technical calculations for each mechanical project.
Prepare equipment package documentation, information,
communications and engineering specifications and ensures conformance to all
Codes and procedures related to engineering functions, labor reporting and
systems reporting.
Conducts analysis, ensures that designs are workable, make
recommendation and develop alternative solutions with conclusions reviewed.
Consult with other departments on equipment design,
problems/questions and identify root cause of problems.
Develop replacement alternative and communicates associated
benefits and risks.
Prepare sale presentation according to client requirements.
Prepare project cost estimates.
Prepare project plans, schedules, labor budgets, and
equipment cost estimation and status reports.
Director
of Sales and Marketing 2/2001 – 10/2006
Medlin IS Chesapeake, VA
Senior sales manager with oversight of sales activities,
and personnel involved
Provide leadership over day-to-day operations while
maintaining focus on strategic goals.
Analyze sales statistics to determine business growth
potential.
Established performance goals for all employees.
Oversee all hiring, and training of personnel with ED.
Participate in development of the strategic plan.
Direct department(s) to achieve objectives
Coordinate sales operations with all other departments
Develop and improve business relationships
Senior responsibility for all Trade Accounts Receivables.
Monitor A/R aging on a proactive basis with personnel;
coordinate with Credit Manager and Accounts Receivable
Controller.
EDUCATION
Colorado Technical University - Master in Management - Project
Management
Denver, CO
Mountain State University - Masters of Science -
Strategic Leadership and Planning GPA: 4.0
Beckley, WV
Regent University - Bachelors of Science - Organizational
Leadership and Management GPA: 3.1
Virginia Beach, VA
Tidewater Community College - Associates of Applied Science
Business Technology GPA: 3.3
Virginia Beach, VA
MILITARY
1988 - 1996 - United
States Navy
2013
2010
2008
2006
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