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Ameena
Khatoon
309 Saxton Drive, Stockton, CA 95001
Home: 209-478-1230 Cell: 209-373-9876
Email: ameena@gmail.com
Sr. Systems/Network Administrator
Highly knowledgeable Systems/Network Administrator with distinguished career providing technology optimization for diverse internal and external customers, successful self-starter with proven ability to quickly learn and apply new knowledge; adaptable multi-tasking committed to maintaining state-of-the-art technical proficiencies within changing environments. Dynamic and thorough with keen attention to detail. Strong written and oral communication skills; speak Urdu.
Technical Proficiencies:
Platforms: MS Windows NT4.0/ME/2000/XP/Vista/Windows 7, Windows NT4/2000/2003/2008, SharePoint MOSS 2007 and WSS3.0 servers, Novell 4.6, OS/2 Warp, Citrix Access Gateway, Citrix Metaframe Presentation 4/4.5 and Citrix XenApp5/6 servers, AS400 servers, UNIX 10/11 servers, Red Hat 4/5/6 servers, Red Hat Linux 5 Clustering servers, Visibility ERP system, VMware 4.0 ESX servers, VMware vSphere Client 5.0, Active Directory 2000/2003, Microsoft Exchange 2007 (CCR) clustered servers, 2003/2008 SQL cluster servers, 2003/2008 File/Print cluster servers, Storage Works SAN servers, Proxy servers, IIS 6/7 web server, Tomcat web server, Spice works management servers, Domino servers, Terminal server.
Tools: Track-it! ticketing systems, Remedy ticketing system, McAfee ticketing system, OS Ticketing system, Clear Vision ticketing system, EOC ticketing system, Service now ticketing system, Putty, Xming and Xlaunch, TFTP32, SSH, Hyper terminal configurations, Lucent QIP, Norton Ghost Enterprise 7.0, PC Anywhere (10.x, 9.x, 8.x), Power Quest, Backup and disaster recovery (VERITAS, Symantec & Data Protector Express), Symantec Endpoint protection and Symantec Exchange management console, Remote Desktop for Administration, VNC remote support , HP Systems Insight Manager, HP ILo remote management console, HP Integrated Archive Platform Control Center, NetIQ Directory and Resource Console, DEFINITY Site Administration, WinSPM, PBX System, Inter-Tel Axxess Phone system software, Shore Tel VoIP and Shore Tel Call Manager.
Education and Professional Achievements:
Bachelor of Applied Science - Electronics Engineering Technology, 1997
ITT Technical Institute, Sacramento, CA
Associate of Applied Science - Electronics Engineering Technology, 1996
ITT Technical Institute, Sacramento, CA
Professional Certification and Classes:
A+ Certification
Network+ Certification
MCP XP Certification
MCSA 2003 Certification
MCTS SharePoint Server 2007, Configuring Certification
CCENT Certification
Professional Experience:
CompuCom Modesto, CA November/09 - Present
Systems Engineer
Responsibilities: Supporting (NT/2K/2K3/2K8/Red Hat Linux4/5/6) 400 physical and 400 virtual servers in a NOC/Data Center environment , Configuring and deploying new physical and virtual servers, Managing and maintaining HP Systems Insight Manager and HP ILo remote console for all physical server platforms, Managing and supporting 2003/2008 file, print, database, exchange and application clustered servers, Tier 2/3 support for desktop support team and end users, Designing, configure and maintaining Citrix Presentation 4/4.5 and XenApp5/6 servers, Configuring and maintaining Red Hat 4/5/6 Linux servers and clustering servers, Supporting HP digital sending management console for printing and faxing, Backup support for Trend Micro Office Scan Anti-Virus software, Designing, configuring and maintaining (CCR) Exchange 2007 clustering servers, Administrator for BlackBerry 4/5 servers, Phone support for local and remote users and staff, Managing and maintaining HP Integrated Archive Platform Control Center, Planning and Coordinating Internal and External projects, Monthly rotating 24/7 server on call support, Seasonal Growers support during grape harvest.
Schilling Robotics, LLC Davis, CA April/06 - November/09
Sr. Systems/Network Administrator (Acting IT Manager)
Responsibilities: Sr. Systems Administrator for Entire Company, Account administration and support for Active Directory, Citrix Access Gateway Server, Barracuda Web Filter, Maintaining account administrator for MXLogic web base spam filter. Trend Micro Client/Server Security For SMB, Symantec Endpoint Protect and Exchange suite, BlackBerry Enterprise Server, Vantage 8.03 Progress Database Server, Windows NT/2003/2008 Server, Windows Exchange 2003/2007 Server, Windows 2003 File Server, Print Server and UNIX 10/11 Server, Visibility ERP system, EPICOR ERP system. Telco support for Shore Tel VoIP and Shore Tel Call Manager, Inter-Tel Axxess phone system and AXXESS phone system interface, Administration of domain local and global security groups for windows 2003 file server; Maintaining security structure for files and folder on file server; Supporting three sites in Davis, CA and four remote site one in Houston, TX, Shingle Springs, CA and two sites in Aberdeen, Scotland,. Managing and maintaining software compliance for entire company. Maintaining LAN, WLAN and WAN network, Cisco 2950/2960/3750 series switches, Cisco VPN ASA 5505 and 5510/PIX firewall 506E and 515E, Cisco 2600/2800 series Routers. Designed and implemented new Data and VoIP network Infrastructure for entire company. Maintaining hardware inventory for entire company, managing the security access to build use Northern Computers Inc software to program security access badge, managing all company backups using VERITAS/Symantec and HP Data Protector Express backup software;
DHHS Support Center Sacramento, CA December/05 - April/06
Account Administrator
Responsibilities: Account administration and support for Active Directory, CWS Server, Domino Server, AS400 Server, IIS Server, Exchange Server, File Server, Print Server and Terminal Server. Application administration and support for Outlook, Lotus Notes, Practice Partner, Autros, CATS/MSO and CWS/ CMS. Administration of domain local and global security groups for windows 2003 file server; maintaining security structure for files and folder on file server; Website accounts administration and support for DocIS, Shots4Tots, CERM, CaseNotes, SSR Web and MTU. Call center support for county and non county users using VPN, dialup and network connections. Track-it! Ticketing and inventory system for creating work orders and inventory for both users and their associated equipment; Data base administration of CATS.db, SAS.db and in&OutBoard.db. Account profile creation for county and non county users.
The Wine Group Ripon, CA May/05 - December/05
Junior System / Network Administrator
Responsibilities: Deploying and configuring Windows XP platforms; experienced in Desktop, Laptop and Server repair (Compaq, Dell and HP). Supporting and managing Windows NT4.0, 2000 and 2003 servers, Managing DHCP, DNS, WINS and File servers; Managing Active Directory users and computers and Exchange 5.5 within Windows 2000/2003 Server environment. Managing and supporting PBX phone systems. Installation of user phone systems and configuring voice mail for each individual user using (DEFINITY Site Administration and WinSPM; Cable management of switches and routers; Troubleshot network connectivity issues, both hardware and software. Desktop support for Windows 98/NT4.0/2000/XP environment; Ability to prioritize assignments and deliver a high degree of customer service while working in a fast-paced environment; Foster relationships with local and remote clients by ensuring products and services meet or exceed expectations. Supporting and maintaining Local and remote locations throughout Northern California; Supporting and administrating different size environments such as back office administration environments consisting of 100 to 500 user's; Liaise with vendors, customers and staff. Maintaining comprehensive inventory of equipment throughout the organization;
IBM San Jose, CA January/1999 - May/2005
Systems Service Representative
Responsibilities: Deploying and configuring Windows95/98/NT4.0/2000/XP platforms. Experienced in Desktop/Laptop/Server repair (IBM, Compaq, Dell, and Gateway); Deploying and configuring WindowsNT4.0/2000/2003 /Novell 4.6/OS2 warp servers; Managed DHCP, DNS and Active Directory users and its components in Windows 2003 Server; on call emergency support; Monitoring LAN/WAN protocols (TCP/IP, DNS, WINS, DHCP).Wire management of switches, and router's. Deploying and configuring Cisco series 3500, 3550, 4000 switches and Cisco 2600, 3600, 3700 series routers; Troubleshot network connectivity issues, both hardware and software. Deploying and configuring a family of UPS; APC 1400, APC1500, APC3000 series; Desktop support for Windows95/98/NT4.0/2000/XP, Novell, and OS/2 Warp environment. Ability to prioritize assignments, deliver a high degree of customer service while working in a fast-paced environment. Foster relationships with local and remote clients by ensuring products and services meet or exceed expectations. Supporting and maintaining Local and remote locations throughout Northern California; Supporting and administrating different size environments such as Back office administration environments consisting of 500 to 3000 user's, Loan fulfillment Center's environments consisting of 100 to 1000 user's, Home loan center's environments consisting of 100 to 500 user's, Branch office environments consisting of 10 to 25 user's. Liaise with vendors, customers and staff. Install and provide support for workstations, servers, routers and switches. Reply to service requests using Remedy and McAfee helpdesk application. Assist in new branch openings; Training new employees and provide mentorship. Maintain comprehensive equipment and supply inventories and document service requests.
Technology Service Solutions(IBM) San Ramon, CA July/1997 - January /1999
Customer Service Representative
Responsibilities: Provide Level 3 troubleshooting and administration support for software applications such as MS Office, Outlook, Lotus Notes, Host, People soft, Visual Banker, Loan Works, Visio, etc. Providing onsite and remote support for client environment such as Windows95/98/NT4.0/2000 professional; providing onsite and remote support for varies server software and hardware (IBM, Compaq, Hp, and Dell) environment such as OS/2 Warp, Novell 4.6, AS400, NT4.0, 2000; Managing and maintaining network environment such as cable management, installing and configuring Cisco series of switches and routers. Establish and support accounts for local and remote users. Palm, Pocket PC, Blackberry maintenance, setup and troubleshooting. Maintain relationships with national clients such as Washington Mutual, US Bank and Amtrak.
References Available Upon Request
309 Saxton Drive, Stockton, CA 95001
Home: 209-478-1230 Cell: 209-373-9876
Email: ameena@gmail.com
Sr. Systems/Network Administrator
Highly knowledgeable Systems/Network Administrator with distinguished career providing technology optimization for diverse internal and external customers, successful self-starter with proven ability to quickly learn and apply new knowledge; adaptable multi-tasking committed to maintaining state-of-the-art technical proficiencies within changing environments. Dynamic and thorough with keen attention to detail. Strong written and oral communication skills; speak Urdu.
Technical Proficiencies:
Platforms: MS Windows NT4.0/ME/2000/XP/Vista/Windows 7, Windows NT4/2000/2003/2008, SharePoint MOSS 2007 and WSS3.0 servers, Novell 4.6, OS/2 Warp, Citrix Access Gateway, Citrix Metaframe Presentation 4/4.5 and Citrix XenApp5/6 servers, AS400 servers, UNIX 10/11 servers, Red Hat 4/5/6 servers, Red Hat Linux 5 Clustering servers, Visibility ERP system, VMware 4.0 ESX servers, VMware vSphere Client 5.0, Active Directory 2000/2003, Microsoft Exchange 2007 (CCR) clustered servers, 2003/2008 SQL cluster servers, 2003/2008 File/Print cluster servers, Storage Works SAN servers, Proxy servers, IIS 6/7 web server, Tomcat web server, Spice works management servers, Domino servers, Terminal server.
Tools: Track-it! ticketing systems, Remedy ticketing system, McAfee ticketing system, OS Ticketing system, Clear Vision ticketing system, EOC ticketing system, Service now ticketing system, Putty, Xming and Xlaunch, TFTP32, SSH, Hyper terminal configurations, Lucent QIP, Norton Ghost Enterprise 7.0, PC Anywhere (10.x, 9.x, 8.x), Power Quest, Backup and disaster recovery (VERITAS, Symantec & Data Protector Express), Symantec Endpoint protection and Symantec Exchange management console, Remote Desktop for Administration, VNC remote support , HP Systems Insight Manager, HP ILo remote management console, HP Integrated Archive Platform Control Center, NetIQ Directory and Resource Console, DEFINITY Site Administration, WinSPM, PBX System, Inter-Tel Axxess Phone system software, Shore Tel VoIP and Shore Tel Call Manager.
Education and Professional Achievements:
Bachelor of Applied Science - Electronics Engineering Technology, 1997
ITT Technical Institute, Sacramento, CA
Associate of Applied Science - Electronics Engineering Technology, 1996
ITT Technical Institute, Sacramento, CA
Professional Certification and Classes:
A+ Certification
Network+ Certification
MCP XP Certification
MCSA 2003 Certification
MCTS SharePoint Server 2007, Configuring Certification
CCENT Certification
Professional Experience:
CompuCom Modesto, CA November/09 - Present
Systems Engineer
Responsibilities: Supporting (NT/2K/2K3/2K8/Red Hat Linux4/5/6) 400 physical and 400 virtual servers in a NOC/Data Center environment , Configuring and deploying new physical and virtual servers, Managing and maintaining HP Systems Insight Manager and HP ILo remote console for all physical server platforms, Managing and supporting 2003/2008 file, print, database, exchange and application clustered servers, Tier 2/3 support for desktop support team and end users, Designing, configure and maintaining Citrix Presentation 4/4.5 and XenApp5/6 servers, Configuring and maintaining Red Hat 4/5/6 Linux servers and clustering servers, Supporting HP digital sending management console for printing and faxing, Backup support for Trend Micro Office Scan Anti-Virus software, Designing, configuring and maintaining (CCR) Exchange 2007 clustering servers, Administrator for BlackBerry 4/5 servers, Phone support for local and remote users and staff, Managing and maintaining HP Integrated Archive Platform Control Center, Planning and Coordinating Internal and External projects, Monthly rotating 24/7 server on call support, Seasonal Growers support during grape harvest.
Schilling Robotics, LLC Davis, CA April/06 - November/09
Sr. Systems/Network Administrator (Acting IT Manager)
Responsibilities: Sr. Systems Administrator for Entire Company, Account administration and support for Active Directory, Citrix Access Gateway Server, Barracuda Web Filter, Maintaining account administrator for MXLogic web base spam filter. Trend Micro Client/Server Security For SMB, Symantec Endpoint Protect and Exchange suite, BlackBerry Enterprise Server, Vantage 8.03 Progress Database Server, Windows NT/2003/2008 Server, Windows Exchange 2003/2007 Server, Windows 2003 File Server, Print Server and UNIX 10/11 Server, Visibility ERP system, EPICOR ERP system. Telco support for Shore Tel VoIP and Shore Tel Call Manager, Inter-Tel Axxess phone system and AXXESS phone system interface, Administration of domain local and global security groups for windows 2003 file server; Maintaining security structure for files and folder on file server; Supporting three sites in Davis, CA and four remote site one in Houston, TX, Shingle Springs, CA and two sites in Aberdeen, Scotland,. Managing and maintaining software compliance for entire company. Maintaining LAN, WLAN and WAN network, Cisco 2950/2960/3750 series switches, Cisco VPN ASA 5505 and 5510/PIX firewall 506E and 515E, Cisco 2600/2800 series Routers. Designed and implemented new Data and VoIP network Infrastructure for entire company. Maintaining hardware inventory for entire company, managing the security access to build use Northern Computers Inc software to program security access badge, managing all company backups using VERITAS/Symantec and HP Data Protector Express backup software;
DHHS Support Center Sacramento, CA December/05 - April/06
Account Administrator
Responsibilities: Account administration and support for Active Directory, CWS Server, Domino Server, AS400 Server, IIS Server, Exchange Server, File Server, Print Server and Terminal Server. Application administration and support for Outlook, Lotus Notes, Practice Partner, Autros, CATS/MSO and CWS/ CMS. Administration of domain local and global security groups for windows 2003 file server; maintaining security structure for files and folder on file server; Website accounts administration and support for DocIS, Shots4Tots, CERM, CaseNotes, SSR Web and MTU. Call center support for county and non county users using VPN, dialup and network connections. Track-it! Ticketing and inventory system for creating work orders and inventory for both users and their associated equipment; Data base administration of CATS.db, SAS.db and in&OutBoard.db. Account profile creation for county and non county users.
The Wine Group Ripon, CA May/05 - December/05
Junior System / Network Administrator
Responsibilities: Deploying and configuring Windows XP platforms; experienced in Desktop, Laptop and Server repair (Compaq, Dell and HP). Supporting and managing Windows NT4.0, 2000 and 2003 servers, Managing DHCP, DNS, WINS and File servers; Managing Active Directory users and computers and Exchange 5.5 within Windows 2000/2003 Server environment. Managing and supporting PBX phone systems. Installation of user phone systems and configuring voice mail for each individual user using (DEFINITY Site Administration and WinSPM; Cable management of switches and routers; Troubleshot network connectivity issues, both hardware and software. Desktop support for Windows 98/NT4.0/2000/XP environment; Ability to prioritize assignments and deliver a high degree of customer service while working in a fast-paced environment; Foster relationships with local and remote clients by ensuring products and services meet or exceed expectations. Supporting and maintaining Local and remote locations throughout Northern California; Supporting and administrating different size environments such as back office administration environments consisting of 100 to 500 user's; Liaise with vendors, customers and staff. Maintaining comprehensive inventory of equipment throughout the organization;
IBM San Jose, CA January/1999 - May/2005
Systems Service Representative
Responsibilities: Deploying and configuring Windows95/98/NT4.0/2000/XP platforms. Experienced in Desktop/Laptop/Server repair (IBM, Compaq, Dell, and Gateway); Deploying and configuring WindowsNT4.0/2000/2003 /Novell 4.6/OS2 warp servers; Managed DHCP, DNS and Active Directory users and its components in Windows 2003 Server; on call emergency support; Monitoring LAN/WAN protocols (TCP/IP, DNS, WINS, DHCP).Wire management of switches, and router's. Deploying and configuring Cisco series 3500, 3550, 4000 switches and Cisco 2600, 3600, 3700 series routers; Troubleshot network connectivity issues, both hardware and software. Deploying and configuring a family of UPS; APC 1400, APC1500, APC3000 series; Desktop support for Windows95/98/NT4.0/2000/XP, Novell, and OS/2 Warp environment. Ability to prioritize assignments, deliver a high degree of customer service while working in a fast-paced environment. Foster relationships with local and remote clients by ensuring products and services meet or exceed expectations. Supporting and maintaining Local and remote locations throughout Northern California; Supporting and administrating different size environments such as Back office administration environments consisting of 500 to 3000 user's, Loan fulfillment Center's environments consisting of 100 to 1000 user's, Home loan center's environments consisting of 100 to 500 user's, Branch office environments consisting of 10 to 25 user's. Liaise with vendors, customers and staff. Install and provide support for workstations, servers, routers and switches. Reply to service requests using Remedy and McAfee helpdesk application. Assist in new branch openings; Training new employees and provide mentorship. Maintain comprehensive equipment and supply inventories and document service requests.
Technology Service Solutions(IBM) San Ramon, CA July/1997 - January /1999
Customer Service Representative
Responsibilities: Provide Level 3 troubleshooting and administration support for software applications such as MS Office, Outlook, Lotus Notes, Host, People soft, Visual Banker, Loan Works, Visio, etc. Providing onsite and remote support for client environment such as Windows95/98/NT4.0/2000 professional; providing onsite and remote support for varies server software and hardware (IBM, Compaq, Hp, and Dell) environment such as OS/2 Warp, Novell 4.6, AS400, NT4.0, 2000; Managing and maintaining network environment such as cable management, installing and configuring Cisco series of switches and routers. Establish and support accounts for local and remote users. Palm, Pocket PC, Blackberry maintenance, setup and troubleshooting. Maintain relationships with national clients such as Washington Mutual, US Bank and Amtrak.
References Available Upon Request
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