Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Tennessee Valley Authority (through
Millennium), Chattanooga ,
TN
US Department of Energy (through
TRESP), Oak Ridge , TN
Tuscaloosa City Schools , Tuscaloosa , AL City School
Download Resume Format
Bella Dinoff
309 S Springview Dr
Enterprise, AL 36330-50055
678-327-9876
bella@hotmail.com
Summary
A senior IT
analyst with more than twenty years of experience in the information technology
industry. Acknowledged strengths in
PC/computer technology, internet/networking functionality, and translating
technology into user-friendly terms. A
technology team leader whose focus is on near term results while positioning a
company for continued growth and long-term success. Expertise is broad in scope, and includes the
following skills:
• Technical
Sales Support • Systems Design/Development
• Customer
Service • Hardware/Software
Technology
• Network
Technology • Office/Business
Applications
Experience
Cape fox government services, Manassas, VA 2008 - date
Army Traffic Safety
Consultants
Lead Motorcycle Safety
Instructor
Provided motorcycle
and driver safety training for the US Army.
·
Taught
Basic, Experienced, and Sportbike RiderCourses.
·
Taught
Army Traffic Safety courses.
·
Maintained
bikes, inventory, and scheduling.
KForce, Atlanta
Technology Consultants
System Administrator at
Agilysys
Provided service
point of contact to clients, network and desktop support.
·
Installed
updated PCs, servers, and switches.
·
Tested
and disposed of outdated equipment.
·
Coordinated
backups, off-site data storage, and migrated data.
Help Desk Analyst and Special
Projects at LOMA through Insight
Provided service
point of contact to clients.
·
Logged
all phone calls.
·
Solved
computer and phone problems for internal customers.
·
Dispatched
field engineers and analysts as needed.
·
Provided
superior customer service.
·
Worked
on Special Projects as assigned.
TEKSystems, Atlanta
Technology Consultants
Hardware Build Technician
Provided laptop
rebuilding and reimaging with data recovery for pharmaceutical industry.
·
Logged
all incoming laptops.
·
Saved
and recovered user data.
·
Tested
all functionality.
·
Assigned
and tested security tokens.
·
Reimaged
and shipped new laptops to sales force.
Comphrensive Computer
consulting, Birmingham , AL
Technology Consultants
Help Desk Analyst at Southern
Company
Provided service
point of contact to clients.
·
Logged
all phone calls.
·
Solved
computer and phone problems for internal customers.
·
Dispatched
field engineers and analysts as needed.
·
Provided
superior customer service.
Acosta, Birmingham
Sales and Marketing for the
Grocery industry
Sales Representative
Provided service
point of contact to clients.
·
Maintained
accurate inventory.
·
Insured
appropriate stocking on shelves with proper tagging and displays.
·
Initial
point of contact for Managers to reach vendors.
·
Provided
special marketing aids as needed.
BOGART’S MOTORSPORTS, Birmingham
Sales and service for BMW,
Ducati, Triumph Motorcycles and Vespa Scooters
Service Writer
Provided service
point of contact to clients.
·
Received
and wrote up all motorcycles.
·
Scheduled
technicians, provided necessary resources.
·
Filed
all warranty paperwork.
SUPERIOR TECHNICAL RESOURCES, Atlanta
Nationwide consulting group
placing staff for short and long term IT requirements
Certified Xerox Trainer
Provided on-site
training for Xerox solutions to clients.
Demonstrated and
explained all features of copiers and office products to Xerox customers.
Avis Car Rental, Birmingham ,
AL
Locally owned licensee of
Avis specializing in car rentals for business and personal travelers
Rental Sales Agent
Provided rental
and transportation solutions to clients.
·
Rented
and exchanged cars, provided assistance and customer service for all customers,
managed payments and monies.
·
Acted
as Lead Agent in training new manager and staff.
Alternative Resources, Atlanta ,
GA
Nationwide consulting group
placing staff for short and long term IT requirements
Technology Specialist
Supported several
Fortune 500 clients and locations by installing and upgrading existing
technology.
·
Updated
client legacy systems from X-terminals to PCs, updated PCs to Active Directory,
installed and upgraded Cisco routers, MS Office 97 through 2000 for BellSouth
call centers.
·
Installed,
configured, and supported Windows NT and 2000 Server for various clients.
·
Migrated
clients to Lotus Notes, including creating and modifying accounts, upgrading
from older version to current one.
·
Managed
5-person workgroup in migration project, reporting to Managing Consultant on
daily progress.
IBM Printing Systems, Atlanta ,
GA
Divison of IBM handling
printing solutions from small to large, up to 1000 images per minute with millions
of pages per month output
IT Specialist
Supported Sales
Team across 2-state region, including installing production printing systems,
both continuous and cutsheet with all related software in PC, mainframe, and
midrange environments. Utilized IPDS and AFP, PCL, and PostScript datastreams,
supported Lotus Notes.
·
Achieved
169% of $8M sales quota by aggressively supporting sales team.
·
Managed
crisis outage situation by critical analysis of components, engaging
appropriate support resources, introduced corrections to eliminate problem
areas, and returned to full functionality.
Developed plan to address future difficulties to reduce downtime by 75%.
XESystems (Xerox
Engineering), Atlanta
Xerox Division producing wide
format output and scanning and software to support these documents and products
Systems Analyst
Supported Sales
Team across 6-state region, installing large format scanners and plotters,
Internet/intranet document communication systems with Web servers and browsers,
TCP/IP connectivity, file format conversion, troubleshooting, and PC support
including Windows NT, 2000, Novell, and Lotus Notes.
·
Achieved
President’s Club (110%+ of $5 M quota)
·
Led
sales team by understanding customer’s business needs, opportunities, and
supporting product functionality.
Analyzed and addressed performance issues, increasing speed,
functionality, and quality.
·
Uncovered
and developed opportunities, focused directions and created needs. Produced presentations and demonstrations to
win business.
·
Provided
world-class support structure to maintain customer base and generate referrals
and repeat business.
BellSouth Mobility (now
Cingular), Birmingham , AL
Wireless communications
provider
MIS Technical Support Analyst
Managed Help
Desk. Administered Windows NT network
with remote access, PC Support for Windows NT, wide area connectivity, TCP/IP,
connection to and use of the Internet, mainframe connectivity, email, backup,
and telephone connectivity for the State of Alabama
·
Streamlined
Help Desk by reducing call response times over 85%.
·
Increased
customer satisfaction over 300% by reorganizing to reduce operational layers
and delays.
·
Earned
trust of internal customers and produced measurable productivity gains.
Sprint PCS (EDS
through ARC), Birmingham ,
AL
Wireless communications
provider
Field Engineer
Administered
Windows NT network with remote dial-in access, PC Support (hardware and
software with Windows 95), Wide Area connectivity (hubs and routers), email (MS
Exchange), backup, Internet usage including Web browsers.
Xerox (EDS
through ARC), Birmingham ,
AL
Copy machine inventor and
vendor providing full range of imaging products and services worldwide
Network Engineer
PC Support for remote
dial-in access across 3 state area, backup and disaster planning, email, wide
area connectivity, fax and fax servers, TCP/IP, connection to and use of the
Internet, mainframe connectivity, assist with conversion to open systems
architecture, i.e. Windows NT. Tracked
all trouble tickets with Remedy software.
·
Administered
Novell networks (3.12 and 4.1), Windows NT
·
Converted
from in-house operations to “virtual office” concept (National Sales Force
Automation project).
·
Provided
infrastructure support to achieve $165 M yearly budget.
Electrical service provider
Network Administrator and Consultant
Installed,
supported, upgraded, and administered Novell 3.x networks, PC Support, including
Lotus Notes, various conversion utilities, provided training, coordinated
employee moves and repairs, developed disaster plan/recovery, assisted with
conversion from Wang to open systems architecture, mainframe connectivity,
inventory.
Develops and manages energy
resources
Programmer and PC Support
Programmed in
dBASE, FoxBASE, and Clipper for IBM PC-compatible and Macintosh computers,
including writing documentation. Installed,
upgraded, and supported software (Word Perfect, Lotus 1-2-3, Excel, VersaTerm,
SmarTerm, MacDraw, etc.), maintained email on the LAN and DEC VAX, mainframe
connectivity, coordinated all repairs, inventory, Network Manager.
TVA (through
Ebasco),Watts Bar Dam, TN 1992
Consultant to the Electrical
provider
Technician
Performed minor
repairs on all IBM PC and PC-compatible computers and coordinated all repairs,
installed, upgraded, and supported all software (Word Perfect, Lotus 1-2-3,
Excel, etc.), maintained Novell LAN, coordinated network and telephone
installations, inventory, assisted programmers.
Data Processing Specialist
Installed, trained
on all aspects of operation, repaired IBM PC-compatible, Macintosh, and Apple
II computers, supported all software and assisted with development and
implementation of management systems including entire school operations,
library, and payroll backup and archiving, installed and supported 27 Novell
networks.
·
Reduced
backup costs over 45% by developing in-house solution versus packaged options.
·
Added
community service feature through teaching adult education classes.
Education
B.S., University
of Alabama , Tuscaloosa , AL
Major: Psychology/Computer
Science
Professional Development, Leadership
• Microsoft
MCSE candidate.
• Novell
CNE (Certified Network Engineer) candidate.
• Cisco
candidate.
• A+
candidate.
• President,
Hattiesburg Apple Users Group, 1983-7.
• Liaison,
National Apple Users Group, 1986-7.
• Certified
Technician, Apple Computer, 1985 to present.
• Certified
Intranet Docs Analyst, 1999.
• Apple LaserWriter
School
• Novell
System Manager, 1989.
• HTML
I and II, 1999.
• Jaycees,
1985-7.
• Motorcycle Safety Foundation Certified
Instructor, State of Alabama
2003 to present
• Motorcycle
Safety Foundation Certified Instructor, State of Georgia
• Rider’s
Edge Safety Instructor, 2003 to present.
• Fork
Lift Certified, 2004.
• Member,
Team Georgia
Download Resume Format
.JPG)
0 comments:
Post a Comment