Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Ruby Brown
309 Cleveland Avenue
Cheektowaga, New York 14001
716-698-7896
rubybrown@yahoo.com
Objective: Seeking full time employment as a trainer or member
of a sales team which will allow me to provide focused, exceptional customer
service while making full use of my extensive experiences in the field
Work History
June
2011-present, Quality Performance Sales Trainer, Parmed Pharmecuticals
Ÿ Monitoring set number of Sales Reps
outbound calls while listening for
Missed
sales opportunity.
Ÿ Coaching and training reps to achieve all
metrics set by company
Guidelines.
Ÿ Keep all records of reps coaching logs
updated as well as gain reps
Agreement on 3 step progress training
Ÿ Train all Sales reps on proper Customer
service and Sales process.
April 2009-May
2011, Assistant Manager, AT&T Wireless Mobility
· Assist the Retail Store Manager in the daily
operations of a retail store; works directly under the supervision of the store
manager
· Assist with scheduling employees and maintaining
inventory levels; conducts physical inventory checks, maintains store appearance,
and completes day-to-day paperwork
· Monitor sales floor to ensure efficient, courteous
handling of customer needs including sales, billing/service conflict
resolution, bill payments and technical troubleshooting; completes daily
observations on sales representatives via personal coaching
· Verify accuracy of daily service revenue reports and
bank deposits; maintains inventory controls, facilitates inventory transactions
and maintains compliance
December
2008-April 2009, Consumer Sales Advisor, Keybank
· Assist customers with account inquiries, servicing and
conflict resolution
· Provide individualized customer service by matching
features to selected service and billing preferences
· Meet and exceed the sales, accuracy, and goals to the
overall success of the branch
June 2008-December 2008, Debt Recovery
Specialist, Pentagroup Financial
· Received training for a floor leader
position
· Follow all federal and state laws that
pertain to debtors’ rights; contact debtors about previous balances owed to a
variety of clients; Contact debtors to investigate payment options; make
follow-up calls to ensure payments will be processed at the agreed upon time
Ruby Brown
March 2003-May 2008, Inside Sales
Leader/Customer Service/Team Coach/Sales Trainer, Frontier Telephone of
Rochester
· Ranked 183% to sales goal during 5 year
tenure; maintained Number One Sales Rep status during entire tenure
· Co-author of inter-office guide regarding
top selling programs to new and existing Sales Reps to help maximize revenue
· Responsible for sales training course for
over 150 sales reps
· Field incoming residential sales
calls; process new, upgraded, or
disconnected orders; establish service for high speed internet and basic
dial-up services, including essential frontline support for DSL and Internet
customers
· Assist customers with billing questions and
payment plans, service features, and billing preferences
February 1999-March 2003, Assistant Store Manager,
Radio Shack
· Middle management responsibilities in charge of
recruitment and training new hires
· Participation in all sales training seminars
· Responsible for maintaining motivation among the Sales
Force Team
· Assist in employee schedules and employee payroll
Awards/Honors
· Winner of 3 nationwide contests (competing against 1,300
Sales Reps)
· Winner of numerous company quarterly sales contests
· Held rank of 1 of the top 3 members of the “$250,000
Sales Club” for Radio Shack
· Placed second in the 2001 Cellular Phone Sales
competition for Radio Shack
Education
1987-1991, Diploma, Edison Technical Institute
References on Request
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