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Danna Rhee

309 Washington Blvd Apt 1809

Jersey City, NJ 07001

917-226-9876

danna@gmail.com

OBJECTIVES:

· Learn and be certified in M.C.S.E. Win 7/2008 with focus on security, government compliance laws (including Electronic Medical Records –eMR & HIPAA) in medical and dental field

· Learn and be certified in PMP (Project Management Professional)

· Learn and be certified in Six Sigma Green Belt for Quality Process and Performance-Excellence

· Business model development, evaluation, and analysis in dental/medical industry for trends in future niche business growth

EXPERIENCES:

11/2010 – Present Johnson & Lund Rochester, NY

152 Years old full service dental service and supply company that services upstate NY. They purchase and acquired TSI Dental of MBK LLC to provide full and comprehensive dental solution

Senior IT Specialist

· Design and Project Manager of implementation with various stakeholders including vendors, construction, subcontractors, employees, and client’s team

· Integration, calibration, and configuration with various high tech dental equipments with application software including: digital sensor, phosphor plate scanner, and cone beam technology (iCAT, Kodak Trophy, and Sirona Galileos)

· Provide complete system network inventory, network and wiring diagram, and assessment in recommendations for a complete end to end computer network solution and deployment

· High tech, dental digital equipment and software training as well as consultations in creating guidelines for employees, clients, and various vendors (stakeholders)

· Quality assurance and compliance with company guidelines and federal, state, and local laws and regulations

· Research and development in conjunction with vendor partnerships in providing complete value add services to end users and clients

· Business model analysis and trend for future market and competitive advantage

· Value add services for dental office productivity and ROI (return of investment) in metric measurement (with vendors) and project phase implementation

7/2005-11/2010 TSI Dental of MBK LLC Buffalo, NY

Private and independent computer startup company, specializing in medical and dental equipment integration, network projects, and support and service in the western, northern, and central NY.

Associate Partner / Sr. Network Dental Consultant

· Provide complete system network inventory, network and wiring diagram, and assessment in recommendations for a complete end to end computer network solution and deployment

· Integration, calibration, and configuration with various high tech dental equipments with application software includes, digital sensor, phosphor plate scanner, and cone beam technology (iCAT, Kodak Trophy, and Sirona Galileos)

· High tech, dental digital equipment and software training as well as consultations in creating guidelines for employees, clients, and various vendors (stakeholders)

· Quality assurance and compliance with company guidelines and federal, state, and local laws and regulations

· Research and development in conjunction with vendor partnerships in providing complete value add services to end users and clients

· Business model analysis and trend for future market and competitive advantage

· Value add services for dental office productivity and ROI (return of investment) in metric measurement (with vendors) and project phase implementation

· Backup solution including continuous data protection (CDP) and disaster recovery and testing

· Dispatch and appointment coordination with clients and field technical specialists (including appointment changes, conflicts, and change of scope)

8/2004-5/2005 Installs, Inc. (Subcontractor to Dell) Buffalo, NY

Private owned company that provides an end to end on-site installation and services for their clients. Clients include Verizon DSL, EchoStar, DirectTV, and Dell Computers.

Lead Technical Support Representative & Quality Control

· Provide technical support & troubleshoot any installation issues with field technical specialists

· Customer and value-add services (including service upsell)

· Network connectivity and client configuration support (including 802.x wireless protocols)

· Troubleshoot Win 95/98/NT/2000/XP, MAC 8.x-10.x

· Email configuration (POP or IMAP/SMTP) and Network Assessment

· Personnel development and training on efficient troubleshoot & resolution (including escalation calls)

· Procedural assessment and quality flow control

· Knowledge base initiatives for installers and personnel for quality assurance, training, and evaluation

· Dispatch and installer support including coordination of appointments

· Client support and relations for procedural guidelines and quality control

4/2002-7/2004 Adelphia Communications, Inc. Buffalo, NY

National cable TV and Internet service company that has been acquired by Time Warner Cable.

Technical Support Representatives – Tier 1 Roamer

· Provide technical support & troubleshoot any related issues of high speed internet/ broadband service (including emergency contact to Network Operating Center)

· Customer and value add services (including upgrade and downgrade of services)

· Knowledge of cable network design (including cable plant and hybrid fiber-coaxial schema) and deployment

· Network connectivity, provisioning, configuration for clients

· Troubleshoot Win 95/98/NT/2000/XP, MAC 8.x – 10.x platform

· Email configuration (POP or IMAP/SMTP)

· Personnel Development and training on efficient troubleshoot & assistance

· Procedural assessment and quality flow control for broadband, high speed internet services and customer resolutions

6/2001-4/2002 CS Business Systems, Inc. Buffalo, NY

Privately owned IT sale and service company that cater primarily to mid to large cap companies and institutions nationally. Annual sales exceed $5 million per year.

Sales Account Manager

· Development and growth of existing and new client service and relations (prospect cold calling and outside field sales): small-medium, DOE, DoD, & Academic organizations

· Information system evaluation, consulting, development, proposal, configuration, and implementation through solution guideline to end users’ missions and objectives

· PO/POS, tracking, account ledger

· Company advisement and goal objectives

· Solution marketing for strategic alliance partners

· Training & development of team personnel and standardized guideline for performance, assessment, solutions, and goal-setting

EDUCATION:

ETA 2013 Quinnipiac University Hamden, CT

Masters of Science – Information Technology 

2005 University at Buffalo Buffalo, NY

Bachelor’s Degree – B.A. Cum Laude in Sociology

CERTIFICATIONS:

8/2006 Dentrix Image High Tech Trainer Buffalo, NY

· Configuration and calibration of digital equipments with Dentrix Imaging software

· Hands-on training outline and guideline in optimizing Dentrix Imaging Software for faster Return on Investment (ROI)

· Follow-Up Education, individual training, and quality assurance

11/2005 Dentrix Certified Integration Engineer American Fork, UT

· Comprehensive understanding of Dentrix and Easy Dental platforms and various modules

· Integration of advanced imagery, digital product line, and electronic services (PowerPay, eTrans, Quickbill)

· Network assessment and deployment

· Security and disaster recovery plan

5/2005 Milliard Fillmore College at University of Buffalo: Certification of Network Management & Systems Analysis and Design: Buffalo, NY

· Methodology Analysis of data and voice communication systems from transmission modes, corresponding devices, LAN edge and backbone, security, and routing protocols

· Theory and Design Analysis on various backbones that connect and interconnect the Internet. Technology emphasis on Digital Technology, TI, Frame Relay, ISDN, and ATM. Understand and apply technology to multi-protocol networks.

· Assessing, Analyzing, Implementing, and Maintaining PC-based local area networks (LANs) for distributed application processing. Emphasis and application on various layer devices, LAN technologies, transmission mode, routing, IP Security, and network management.

· Analysis and determination of project based on time, scope, and cost. Utilizing Microsoft Project 2000 to document and determine project initiation; preliminary and detailed investigation and analysis; design of systems I/0; file design; systems processing; controls.

· Analysis and Data Structure and Relations for management and performance; Utilization of SQL coding and structure for database administration and assessment; utilization of Oracle database structure

9/2004 CompTiaA+ Buffalo, NY        COMP001003261482

· General computer and operating system troubleshooting & support

· Computer diagnosis, assessment, repair, installation, and upgrade

8//2004 Dell Certified System Expert - Associate Buffalo, NY

· Standard configuration and installation troubleshooting

· Network Operating System fundamentals

· Disassembly, FRU (field replacement unit) removal and replacement and re-assembly (certified 2004, 2005, 2006)

· Assessment of hardware, and specified software, to a functional state

· Assessment of Server and SAN (EMC) to functional state

2/2002 Cisco Wireless Expert – AM Buffalo, NY

· Fundamental Knowledge of 802.1x protocols and design implementation of Wireless LAN solutions. Configuration of utilities, WEP security, Multi-casting, site survey assessment, and utility configuration. FCC & International Compliance (ETSI, etc.), local rules & regulations for tower design, antenna applications, and various base system configuration

11/2001 Cisco Sales Expert (CSE) Rochester, NY

· Networking Fundamentals and Cisco Sales Essentials in assessing, designing, and implementing LAN topology with Cisco’s various line

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