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                             Kayla Dade

309 S Medalist Circle

Plano TX  750001

214-733-9876 (mobile)

kayla_dixon@yahoo.com

SUMMARY

Sales/Engineering professional experienced with the technical support and sales of emerging technologies. Highly focused with proven ability to identify customer needs and deliver solutions through demonstration of technical expertise and strong communication skills. Also able to develop business in new and existing accounts, design and implement complex technical designs, manage multiple tasks and interact with cross-functional teams and customers.

WORK HISTORY

April 2010 – present            AT&T Premier Client Group – Enterprise Accounts       Dallas, Texas

Regional Technical Director - Southwest

·         Direct and supervise a group of Technical Sales Consultants to assure successful customer implementation of company products through quality system engineering services in pre- and/or post-sales efforts.

·         Support company's marketing strategy by ensuring company sales goals are achieved through proper determination of how the company can meet customer requirements, system configurations within time and cost constraints.

·         Provide technical support to ensure quality pre- and post-sale support on integration and implementation of established company products.

·         Ensure that staff members are kept up-to-date on new company products,enhancements to existing products and industry/technology trends.

·         Manage employees who perform single tasks, single functions, location, organization, product or technical discipline.

·         Create recommendations and implement procedures and policy for functional pieces of AT&T strategic growth plan for Cloud Computing, Application Management and Wireless/Wireline Integration.

Feb 2005 – April 2010        AT&T Premier Client Group – Enterprise Accounts        Dallas, Texas

Senior Data Network Consultant III

·         Function as an Outside sales technical consultant responsible for selling complex data and hardware solutions to Enterprise Business segment customers

·         Provide daily sales and technical support to the AT&T core sales organization and their customers

·         Identify opportunities, penetrate accounts and close business to satisfy monthly and annual quotas

·         Act as liaison between core sales team, product specialists, channel partners and the customer base

·         Act as Regional SME for AT&T Ultravailable Service (UVN – DWDM)

·         Support technologies including but not limited to VoIP (Cisco, Avaya. Shoretel and 3Com), VPN (IPSec and SSL), Security (cloud and premise based) and other network technologies such as Ethernet (private line, VPLS), MPLS, SONET, DWDM, IP, DS1/DS3, Frame Relay, ATM, ISDN PRI, wireless LAN (802.11a/b/g), cellular data (GPRS, EDGE, HSPDA), network based solutions (network based security and tunneling), Virtualization (EMC and VmWare) and SAN/NAS (EMC).

·         AT&T complex design experience including but not limited to EVPN, AVPN, MPLS PNT, MIS (MARO), ANIRA, AVTS, NBFW, CCS and Wayport Wi-Fi.

                             July 2002 – Feb 2005           Aeroflex Test Solutions, Inc.        Dallas, Texas

                                       Sales Engineer/Acting Area Manager

·         Achieved 141% of 1.5 million-dollar quota during FY 2003 and 139% of a 2.5 million-dollar quota FY 2004

·         Utilized a combination of telephone and Internet communications vehicles to promote integrated wireless test solutions to an existing client base, as well as cold called new prospects

·         Identified new opportunities, interacting as the primary interface to new and existing customers

·         Coordinated resources to provide customers with accurate product information and ensure customer needs are met.

·         Provided sales and technical presentations to customers within the Defense Industry and worked with cross-functional teams to develop new business in the Southeast Region of U.S.

·         Major wireless technologies supported include but are not limited to TDMA, CDMA, TETRA, P25, EDACS, GSM, GPRS, LTR, Avionics and Microwave.

·         Product categories supported include but are not limited to Service Monitors (Integrated Test Solutions), Signal Generators/Analyzers, Spectrum Analyzers and Radio Test Sets.

                              

                             February 2001 – January 2002         Marconi Communications           Irving, Texas

Optical Systems Engineer

·         Initiated customer contact, concept development, functional specification preparation, identification of major system components, technical proposals response/preparation, and product budgetary cost estimates.

·         Designed, modeled and performed optimization of DWDM optical transmission systems.

·         Acted as the interface between Sales, Design, Operations and Project Management. Reviewed designs and standards as well as presented technical presentations and support to the end user and/or customer.

·         Acted as Subject Matter Expert on Network Management strategies for DWDM as these topics relate to the Marconi Optical Networks SmartPhotonix product suite.

July 2000 – February 2001     MCI WorldCom         Richardson, Texas

Network Engineer III

·         Introduced and coordinated deployment of new fiber optic transmission equipment to the WorldCom network.

·         Provided back-office support for Cisco, Fujitsu and Alcatel DWDM and ADM platforms.

·         Platforms supported include the Fujitsu FLM 150, 600, 2400 and Flashwave OADX; the Cisco ONS 15900 and 15454; Alcatel 1648 SM and 1603 SMX

June 1998 – July 2000                        GTE Network Services          Irving, Texas

Network Sales Engineer

·         Supported all account activity regarding DSL and Internet Sales Engineering for the Texas/New Mexico region.

·         Major technologies supported: DSL, 10/100 Ethernet, Frame Relay, ISDN, T1, SONET, TCP/ IP, Integrated Access Devices (VoDSL), VoIP and ATM.

·         Attended trade shows to recruit and interview New Recruit Development program candidates

·         Delivered sales presentations to customers, conducted technical training on technology and proposed CPE solutions from Nortel, Cisco, Ascend/Lucent and Fore Systems.

Internet Sales Engineer

·         Supported all account activity regarding IP products and services for the Texas region. Major IP technologies supported include Virtual Private Networks (TimeStep and Nortel Contivity), Firewall and Security Policy implementation (Checkpoint and WatchGuard), IPSEC, Digital Certificates, PKI, Encryption, IP access to the Internet via DSL, Frame Relay, ATM and Dedicated T1 technology, web hosting and E-Commerce solutions.

·         Delivered technical support, training and sales presentations to end-users

EDUCATION

               Bachelor of Science, Electrical Engineering, Minor in Operations, Management and Production - May 1998

               The University of Texas at Austin - Austin, Texas

PROFESSIONAL Skills/education

·         DSL, ISDN, ATM, TCP/IP, LAN/WAN Protocols

·         Internetworking with Routers and Switches

·         Cisco Router Configuration

·         Virtual Private Networks

·         Network Security Administration

·         Effective Business Presentations

·         SONET and DWDM Line and Ring Systems (hardware configurations and network design)

·         RF and Wireless 101

·         IP Telephony

·         Cisco AVVID, Nortel BCM, Avaya IP Office

·         Juniper JNSS-S Advanced Security Certification (2008)

·         Juniper JNSS-EN Enterprise Networking Certification (2009)

·         Pursuing Cisco CCNA and CCDA certifications

·         Pursuing CWNP Certified Wireless Technology Specialist certification

ACHIEVEMENTS/AWARDS

·         2010 Technology Rising Star Nominee

·         2010 AT&T Leadership Association Member

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