Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
OBJECTIVE:
SUMMARY OF
SKILLS:
EXPERIENCE:
TEKsystems,
Contract – Lexmark International, Inc.
TEKsystems,
Contract – Lexmark International, Inc. / IBM Global Services,
TEKsystems,
Contract – Bureau of Census,
TEKsystems,
Contract – Humana – ISB,
Network Services Now,
Contract – Sally Beauty Company – HQ,
Digital Matrix Systems,
Innova Solutions,
Stream International,
Technical Support – Nationwide
EDUCATION:
Download Resume Format
Joy McEuin
309 Rockview Way, Louisville , KY 40001
502-572-9876 joy@jmcpro.com
OBJECTIVE:
The objective of IT is to harness the best
use of information technologies to achieve the goals of the business.
Universally, those goals are to have a valued product and service that is
profitable. IT has the responsibility and requirement to understand how to
utilize internal and external information to improve the business operations. I
offer 16 years of IT experience and 23 years occupational experience in companies
providing in retail, banking, sales, emergency management, construction, call
center support/supervision, software development, insurance, manufacturing, and
product distribution.
SUMMARY OF
SKILLS:
·
Business Management
·
Manage current IT budget of $700,000
·
Assist in business direction by
providing input on process analysis and improvement
·
Assist peer managers in understanding
business concepts that affect their management areas and interrelationships
with other business units
·
Project Management
·
Technical Lead, Project
Documentation, Project Scheduling, Customer Coordination, Resource Management,
Conflict Resolution
·
IT Management
·
Budget creation and management
·
Supervision of local and global
team members
·
Local and Global Vendor
Contract Management
·
16 years experience with PC and
server application software
·
Microsoft Clients from 3.1 to 7
·
Microsoft Servers from 3.51 to
2008
·
All Office Products versions
since 1994 (Word, Excel, Access, PowerPoint, Outlook, Visio, Project…)
·
Microsoft Application Servers:
IIS, SQL, Dynamics GP, Exchange, AD, Proxy, WSUS, Sharepoint, Terminal Services
·
Symantec Endpoint Protection,
Backup Exec, NetBackup
·
Novell
·
Helpdesk Software HP, Remedy,
Spiceworks, Expert Advisor
·
Business Objects and Crystal
Reports Desktop and Enterprise Servers
·
Network Management & System
Administration
·
TCP/IP design and
configuration, WINS, DNS, Cisco and Dell routers, switches, and hubs, Active
Directory.
·
Experience with multiple
hardware platforms in PC, server, network and telecom environments
·
Dell, IBM, Compaq, HP Servers
and PCs
·
Tape Library systems
·
Dell and Cisco LAN, WAN, and
Firewall Networking Equipment
·
Avaya Merlin Legend PBX
·
Systems/Infrastructure
Architecture
·
Single Systems Design,
Multi-System Design, Hardware Planning, Network Planning, Power Systems
Planning, Growth Projections, Data Center Design, Implementation, and
Management
·
End User and System Admin
Training
EXPERIENCE:
Powerscreen, USA LLC a subsidiary of Terex Corporation, Louisville, KY 04/07 – Current
Information
Technology Manager
·
Oversee Vendor Contracts
o Renegotiated services to reduced office telecomm expenses by 60%
o Correct and managed issues with trouble service providers
·
Maintain and Track IT Budgeting
according to Terex Finance accounting principles
o Began process of constructing first site IT budget in 2007 before
corporate IT made it a requirement
o Established Annual Department Budget Meetings
·
Business Process Improvement
o Developed site disaster recovery including Business Continuity
Processes (BCP)
o Developed automated reporting processes reducing 1 to 2 weeks manual
processes to 5 minutes interactive time total start to finish.
o Participated in continual business improvement through both
explanation of business concepts for supply chain management, warehouse
management, manufacture of goods and their interaction with principles of
accounting and the database system used to record and report.
o Yearly Participation in Audits.
·
Project Management
o Developed, tested, and executed planned upgrade of ER
o Converted hazardous and unsustainable sever closet into full fledged
controlled and monitored server room.
o Oversaw construction implementation of office space remodel project while
deploy new network design to eliminate past problems.
o Deployment of new site security system with secure badge access and
full fire detection implementations.
o Implemented new Business Objects Edge (Crystal Server) reporting
environment and migrated most manual reports to environment to expedite business
processes.
o Developed plans and capital request details on projects and savings
generated through projects requested.
·
Technical
o Redesigned backup environment to provide coverage for all servers
and bare bone recovery..
o Rebuilt systems security by implementation of WSUS and centralized antivirus
server to ensure patches and definitions on workstations are always current.
o Migrated legacy accounting system required for legal inquiries to
VMware for long term accessibility
o Reprogrammed VBA based macro reports in Excel to work correctly or
provide new functionality that was needed. (Since replaced by Business Objects
Edge)
o Developed many new Crystal
o Support Microsoft Dynamics GP working with MS SQL database resolving
issues, correcting problems utilizing SQL scripting, mass data loads, and other
routine database support related work
o Migrated to corporate Active Directory and worked to detail several
implementation process problems such as incorrect AD Group Policy
configurations, account and group transition issues, and identifying savings by
pushing back on every site buying the same equipment to process the migration
of accounts.
TEKsystems, Louisville ,
KY
Contract – Lexmark International, Inc.
Consultant – Global Infrastructure Operations Program Manager
·
Management oversight of vendors AT&T, IBM, EMC, TCS and Wipro
o 24x7 Management support contact and guided teams through recovery
efforts.
o Routine management meetings and provided operations management
guidance
o Oversaw continual operational improvement through management of RCA
(Root Cause Analysis)
·
Development, maintenance, and overview
of Lexmark IT Change Management Process
including Sarbanes-Oxley requirements
·
Analysis and implementation of
cost reduction efforts exceeding $500K /yr
·
Development and test
implementation of Disaster Recovery Program
·
Data center migration from IBM
back to Lexmark
·
Project Manager for design
& deployment of new problem maintenance tracking tool “Remedy”
·
Participate as Technical lead
for numerous audits relating to SOX, Disaster Recovery, and Privacy Acts
TEKsystems, Louisville ,
KY
Contract – Lexmark International, Inc. / IBM Global Services, Lexington , KY
Consultant – Sr. Systems Administrator
·
Physical Relocation of over 100
Servers in data center migration. Assessed existing environment. Created
project proposal and executive presentation utilizing detailed documentation
and visual presentations. Orchestrated project timelines, dependencies, and
coordination between customer business unit work schedules. Created data center
architecture and design plans utilizing Microsoft Visio. Organized hardware
purchase requisitions and oversaw tracking of purchase from entry to receipt.
Created and managed personnel resource scheduling and resolved schedule
conflicts within my team and those of the application support, business teams,
and external freight vendors. At the end of the project, we were paid the
compliment by the IBM account executive that this project had been the
“smoothest large project he had ever seen.” Tools used on this project were
Microsoft Word, Visio, PowerPoint, Excel, and Project. Equipment involved
Compaq Servers 1600’s through DL580’s. Project required complete replacement of
faulty cabling, failing KVM equipment, and completely new power distribution
options migrating from 110V power in the old datacenter to 220V in the new
datacenter.
·
Managed transition over 40
Windows and Unix based from token ring to Ethernet. Maintained all project
management functions.
·
Global support lead for
Antivirus Incidents. Plan, maintain, and support Antivirus protection for
server systems. Coordinated global response teams for virus intrusions in Scotland , Mexico ,
Philippines , and Australia
·
Coordinated with manufacturing
application project team full replacement and rebuild of Camstar InSite
manufacturing systems. Created documentation for copy exact standards between Philippines , Mexico ,
and Scotland
·
Remotely rebuilt complete
systems in Philippines manufacturing environment after unforeseen issues in
local project completely lost locally used Active Directory.
·
Transitioned process
methodologies of Lexmark/IBM support team from an environment in which there
was no documentation outside of what each team member personally knew to a
standardized documentation process with written documentation of the majority
of the environment
·
Provided Lexmark/IBM employees
training on new systems and technologies
·
Provided Support for over 350
Windows based servers world wide. Server technologies range from Compaq
Prosignia to Proliant servers and tape libraries, IBM xSeries servers,
BladeCenter Servers, and tape libraries, and Dell PowerEdge servers. Personally
built well over 50 servers. Supported NT 4, Windows Terminal Services 4.0,
Windows 2000, Windows 2003, and VMware operating systems
·
Utilized, supported, and
maintained various application systems and technologies such as NetBackup,
Backup Exec, Hyperion, Camstar InSite, FileNet, Concur, Citrix, Lotus
Domino/Notes, IBM Director, Compaq Insight, Tivoli Netview, Tivoli Endpoint,
and various other monitoring and remote tools.
·
Assist in designing security
standards and deployment tools for both operating system security and antivirus
security
TEKsystems, Louisville ,
KY
Contract – Bureau of Census, Jeffersonville ,
IN
Consultant – Systems Administrator
Monitor and maintain systems and
services to ensure proper data flow through the proprietary DCS2000 system used
by the Census Bureau. Participate in the work flow of a well organized strict
CMM level 3 environment.
·
Provide status monitoring of
DCS2000 system
·
Maintain 150 NT servers
·
Monitor and maintain computing
systems and mechanical hardware for mail processing and high capacity OCR
Scanning
·
Perform hardware maintenance
monitoring on 7+ TB Dell PowerEdge based fiber SAN
·
Perform backup routines
utilizing Legato and StorageTek Timberworlf
·
Assist monitoring and
maintaining network utilizing Cisco switches and routers and Tivoli Netview
TEKsystems, Louisville ,
KY
Contract – Humana – ISB, Louisville ,
KY
Consultant – Systems Engineer
Improve process and procedural
documentation to nationwide data backup systems. Addressed technical and
non-technical issues causing 70% nightly failure of system backups. Trained
regular employed staff members to use process and documentation developed
during project. Achieved maintainable 100% nightly success rate by end of
project.
·
Supported over 650 NT and
Novell Servers
·
Soley responsible for the
oversight of all 650 servers were backed up fully using either ADSM/TSM and
NetBackup by shift end including resolving any problems that came up during the
night
·
Debug and resolve numerous
problems in backup processes ranging from hardware incompatibilities and
failures to driver and application conflicts
·
Aid in the build process and
quality control
·
Perform after hours maintenance
routines and security patching
Network Services Now, Dallas , TX
Contract – Sally Beauty Company – HQ, Denton , Texas
Consultant – PC/Network Administrator
Provide routine day-to-day
workstation and network support as well as aid ongoing and upcoming projects
·
Replaced 50 PC’s in my first 3
weeks equaling the total number the staff personnel had replaced over the past
year. Total replacement for project was between 200 and 250 workstations over
the course of 4 months
·
Perform data and application
migrations for various Novell and Microsoft servers and server applications.
·
Project development and
scheduling for migrations included technical planning, business unit
scheduling, and staff coordination
·
Trained and oversaw addition
contractors and staff members added to IT support team
·
Developed new world wide TCP-IP
architecture replacing poorly developed architecture had previously limited
client to one class C subnet.
·
Resolve long term network
problems that disallowed HQ office to use interoffice email with remote sites
by correcting TCP/IP architecture, subnet allocations, and improper routing
configuration on Exchange server and Cisco 2501 router
·
Supported 14 NT and Novell
Servers
·
Supported server applications
such as Microsoft Exchange server, Microsoft SQL server, Domain controllers,
wins servers, DHCP servers, DNS servers, and IIS servers
·
Transition multiple
workstations from direct connections to AS/400 environment to SNA over TCP
environment moving from Token ring networks to Ethernet Networks.
·
70% of the projects here were
designed, developed, and deployed by myself alone.
Digital Matrix Systems, Dallas , TX
Network Software Support/ Assistant Trainer/ Webmaster
·
Performing pc and network
product support to customers on various PC and server platforms.
·
Assist in training and
supporting new and existing members of the Customer Support Staff.
·
Design, update, and maintain
Internet/Intranet pages.
·
Participated in development and
testing of Y2K verification process for the companies proprietary application.
Innova Solutions, Irving ,
TX
Contracted
to GTE Internet Solutions as Senior Administrative Assistant
·
Responsible for the operation
and tracking of webmaster email support account.
·
Developed tools using Microsoft
Access and Excel enabling process tracking.
·
Provide technical support to
website customers via email.
Stream International, Carrolton , TX
Technical Support – Nationwide Call Center
Provided hardware and software
technical support for a major computer vendor
Previous Non-IT History 1987 – 1996
Prior to 1996 I have worked for the
following businesses
Fish-n-Chirps Retail Pet Store –
Sales, Inventory
Joe Alfred Florist – Delivery,
Design, Sales, Inventory
Master’s Craftsmen Construction
First State Bank of Texas
FEMA – Call Center Agent, Call
Center Supervisor, Document Auditing
Public School Bus Driver
Independent Guitar Instructor
EDUCATION:
University
of Phoenix - Graduated 2002, Bachelors of Science Business Administration,
Information Systems GPA 3.89
University
of Phoenix – Graduated 2011, Masters of Business Administration, Global
Management
GPA
3.95
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