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Joy
Young
309 Castlecreek
Dr, Madison, AL 35001
Home Ph/Fx:
(256) 301-9876▪ E joy@gmail.com ▪
Mobile: (256) 289-9876
Network Administrator
IT
professional with a strong background in the Network Administration and
management of computer hardware and software analysis, and programming of network
systems, combined with 6 years experience in the design and repair of
electronic devices. Proven record
developing solutions that improve efficiency of IT and business operations.
Innovative and ready to provide leading-edge technological business solutions, utilising strong research, problem solving and
analytical skills to design and develop appropriate systems.
Technical Expertise
Technical Strengths: Ms OS u Active
Directory u Windows 2000
Server & Windows 2003 Server Base Network u VPN Network Design u LAN u WAN u Design (DB2) u Virus
Prevention (Worms & Trojan Horse) u Internet
& Intranet Security u Disaster
Recovery u Acronis u VoIP u Microsoft Office u Remote desktop.
Personal Strengths: IT Support u Systems Administration/Management u
Troubleshooting & Problem Solving u Hardware
& Software Programming.
Operating Systems: MS-DOS u Windows NT/2000/95/98 u Windows 95X u Windows
XP u Windows 7 u Windows 2003 Server u Windows Server 2008 R2 u Linux
Comp TIA A+ Certification, July 2010
Professional Experience
Max Vision,
LLC. Madison,
AL
|
2008
- Present
|
Operations Manager
·
Oversee Production workflow
·
Delegate daily technician tasks
·
Establish and maintain Quality Control
of production units
·
Design and catalog software images for
customers
Technical
Support Manager
·
Resolve trouble tickets for customers
·
Troubleshoot hardware/software issues
with customers via telephone and email
·
Failure Diagnostics on internal
hardware
·
Inventory control on customer owned
products
·
Palco Telecom,
Madison,
AL
|
2004
- 2008
|
Information Technology Support
Assisted IT director in managing daily
operations of all information technology systems. Write and develop technical
documents. Establish and administer IT security policies. Maintain accurate
documentation of all corporate hardware and software assets to facilitate
customer support and problem resolution.
·
Maintained Windows based Servers
·
General Desktop Support
·
Carried out network address assignment,
·
Handled network infrastructure devices
and equipment
·
Research, acquisition, and
configuration of all new network and server/workstation hardware systems
·
Assisted in development of emergency
situation strategies and fault tolerance for all support systems
·
Delegated on/offsite backups
·
Verified operational status of security
systems
Education
Devry university – chicago, illinois
2011
A.S. OF
APPLIED SCIENCE (Network Systems Administrator)
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