Network Administrator Resume Format For Job Application in Word Free Download

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Clara Carganilla

309 Oxford Ct, Bensalem, PA 19001

H (215) 757.9876

E-mail: clara@comcast.net

______________________________________

SUMMARY:  An energetic and enthusiastic IT professional, with over ten years of experience.  A knowledgeable IT specialist who has solid experience working hands on with today’s technology and utilizes this experience to perform the tasks of the assigned projects. 

EXPERIENCE:

Anexinet Blue Bell, PA                                                                                                       October 2011 - Present

Network Administrator

Provide technical support for company’s computer, network and office systems. Set up e-mail accounts, network access and voice mail accounts. Troubleshoots and resolves personal computer, peripheral equipment, network, and office and communications equipment problems. Assists in the installation and maintenance of software applications

 Responsibilities include:

• Provide client support and technical issue resolution through email, phone or in person.
• Provide support on VOIP phones.
• Troubleshoot network and firewall connectivity issues in headquarters and near-site facilities.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform deployments of virtual machines using VMware.
• Perform creation of email accounts using Microsoft Exchange 2010.
• Perform creation of timesheet accounts using Lotus Notes.
• Perform badge creation for remote office using DSX Security Badge software.
• Perform firmware updates and configuration changes on Cisco network hardware.
• Perform Network cabling.
• Monitor and maintain backups running on NetBackup 7.0
• Maintain User and Groups in Active directory.
• Ability to lift and move computer and technology related equipment is required

WAM Systems Plymouth Meeting, PA                                                                           July 2010 – September 2011

IT Support Specialist

Provide network support including day-today troubleshooting; installation and configuration of hardware, software and networking technology; hardware and software recommendations and procurement assistance; regular hardware and/or software upgrades and maintenance. 

 Responsibilities include:

• Provide technical computing support through on-site, phone, and e-mail support channels. 
• Diagnose and resolve complex technical problems with computing hardware, software, and network services.
• Act as lead for desktop/client administration including configuration, maintenance, and deployment.
• Develop client communications related to new initiatives, changes in service, and security warnings.
• Maintain expert knowledge of the company’s supported information systems and computing technologies. 
• Document and communicate recommended computing standards, support practices, and policies. 
• Take primary responsibility for several services including desktop administration, website development, and specific communications.

Home Line Furniture Philadelphia, PA                                                                           February 2010 – June 2010

Senior Network Administrator

Design implement, organize, troubleshoot and ensure continuous efficient operation to the company’s computer system network and e-mail systems in the company’s Headquarters and Distribution Centers

Responsibilities include:

• Oversee all audits and security testing. Ensure that suggested remediation’s are implemented and documented
• Oversee the planning, implementation, testing and maintenance of business continuity/disaster recovery efforts relative to Network Services
• Responsible to negotiate, administer contracts with the guidance of VP Business Technology
• Responsible for the implementation of network and system directives, policies and procedures
• Implement manage and complete Technical projects
• Maintain all service packs for client operating systems and servers when needed
• Manage third party vendors contracted for network and hardware support
• Manage the acquisition, installation and maintenance of all local and wide area networks
• Establish and implement policies, procedures and best practices for LAN/WAN usage throughout the organization
• Responsible for the installation, configuration, and maintenance of servers and server software
• Responsible for data backup, migration, replication and management
• Research, propose and implement new technologies
• Review and evaluate new equipment and software offerings and recommend for purchase as appropriate; advise users of software and hardware  alternatives and determines standards for selection of software
• Responsible for inventory of all computer and hardware machinery

Advanced Network Products Glenside, PA                                                                     October 2009- February 2010

Managed Service Level II Engineer

Provide technical guidance for identifying, validating, and escalating client managed service incidents to their resolution. Insure that SLA's are always delivered on time through prompt, courteous, and professional service. Assist in documenting NOC department and inter-departmental Standard Operating Procedures in relation to managed service product set. Lead in maintenance of the ANP IT infrastructure. Responsible for monitoring the success of ANP and client data backup routines, patches, antivirus, and recovery of lost files

Responsibilities include:

• Responsible for assisting and improving the workflow, task activities, automation of solutions, education in regards to desktop and server managed products. Develop a best practice-ANP standard for the client IT environment and for ANP's NOC Toolsets.
• Develop documentation and implement best practices in support of managed antivirus, backup/disaster recovery, Microsoft patch management and other automated services.
• Answer, open, troubleshoot and close client support calls via phone/email on ANP Workstation & Server service product within Service Level targets
• Document repeatable ticket resolutions in toolset knowledgebase for future reference.
• Deliver professional service projects deploying common Microsoft and VMware software products.
• Act as technical interface with external suppliers/vendors in support of Net eWare for Workstation & Server service product and supply management a review on their performance.
• Provide system administration functions in ANP's IT environment and insure the ANP infrastructure is set up and operating at the highest levels of availability.
• Perform assignments as scheduled and communicate task status on a regular and on-going basis

Comcast Cable Communications, LLC   Philadelphia, PA                                                           March 2000- June 2009

Comcast Office of the CTO - Lab Manager

Managed and operated Comcast’s OCTO Lab. Tracked and executed work and trouble requests to the Engineering Team.  Worked hand in hand with Telecom and hardware vendor to coordinate, plan, design and deploy the configuration of systems to the Comcast Environment.  Developed and implemented lab policies and procedures to support a trial network in testing and deploying these technologies

Responsibilities included:

• Management of Active Directory based user credentials and profiles.
• Configuration and support of various IP network infrastructure components used in the lab, up to and including Cisco Routers, Switches, Sun Servers.
• Troubleshooting of problems with all devices within the environment.
• Performing nightly backups of servers and log file management.
• Maintain environments logical and physical diagrams, configuration and other support documentation.
• Tracking and assisting with the planning of software/hardware licenses and maintenance contracts expiration and renewal dates.
• Specify equipment needs and execute purchase orders with vendors.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

·         Set up Configured and Blackberry Enterprise Server 4.0 for Microsoft Exchange

·         Support Blackberry Handheld Series

• Planning, configuration and ongoing support of various Microsoft Windows, Sun Solaris and Linux servers.

Comcast Online Communications – Technical Support Specialist

Provide 1^st and 2^nd level support for headquarters staff and remote users.  Diagnosed problems and provided solutions that may have involved interviewing the client; desk side visit; assigning the problem to another group or coordinating vendor service. Setup, deployed, repaired and laptop, desktop PCs, printers and other PC hardware and peripherals as needed. Participated and supported several PC operating system and core application upgrades.

Other responsibilities included:

·         Diagnose and troubleshoot end-user issues over the phone and via email.

·         Strive for first-contact resolution or appropriate escalation of all inbound support requests.

·         Consult with end-users in addressing problems and assist in formulating solutions, provide training where necessary.

·         Maintain exceptional level of communication with end-users. Deliver specified level of support to end-users as defined in the IT SLA (Service Level Agreement).

·         Conduct planned maintenance activities during business and/or non-business hours, as the needs of the business dictate. Notify the user community with sufficient notice of these planned activities.

·         Conduct weekly backups of all group data stored on network servers

·         Set-up and install of Citrix on desktops and laptops

Cigna Systems   Voorhees, NJ                                                                                                          April 1998 - March 2000

Customer Support Technician        

Provide first level customer support via the telephone for all technology products and services. Assist customers with “just-in-time" training over the phone as needed. Refer unresolved issues and escalate problems to appropriate technical support group.  Answer questions and resolve problems related to CIGNA products and services.

• Identify opportunities for process improvement and problem elimination.
• Providing support for LAN/WAN, Host, Client Server applications, Internet, Intranet and dial applications

·         Record trouble shooting tactics and probing information using the Vantive and solve call-tracking system in order to provide pertinent facts for the next level of support

McIntosh Inn Bensalem, PA                                                                                              August 1998 - November 1998

Primary responsibilities included greeting guests, answering telephones, making reservations, entering and verifying the accuracy of all computerized business transactions and maintain excellent guest relations

EDUCATION:

Bucks County Community College

Associates Degree – Business Administration

Computer Learning Center

Certificate – Networking

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