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Piper Lourenco

309 Audubon Lane

Park Hills, Kentucky 41001

(Cincinnati Area)

1-859-261-9876 (home)

1-312-479-5432 (mobile)

piper_lourenco@hotmail.com

PROFESSIONAL SUMMARY:

• Confident and results-driven Project Executive with strong business and “hands on” technology experience, supporting large scale, collaborative and technical business initiatives - including ERP/MRP - is seeking a challenging position in Program/Project Management - as a tactical consultant and as an effective change agent working within a team orientated environment that is focused upon delivering true value to clients, partners and stakeholders alike.
• Proven track record as a driven, analytical, astute and business savvy professional leading critical Enterprise Solution Projects/Programs with 20+ years demonstrated success in information technology and consulting - driving mission critical enterprise solutions that were all completed on-time and on-budget for numerous multi-million dollar projects.
• Expert facilitator, mentor and educator - able to synergize diverse project teams.
• Keeps goals in mind and visualizes the steps necessary to achieve aims and responsibilities throughout the sales process delivering innovative business consulting and technical solution.
• Dynamic personality with strong interpersonal skills with a solid mix of business and technical proficiency.
• Provides solutions that are consistently innovative and creative with strong cost savings and profitability awareness – complete ROI determination, tracking and realization.
• Project Management – Expert Facilitator, JAD/RAD, CMM, ITIL, PMI, Waterfall, Critical Chain, Scrum/Agile- complete familiarity all aspects across the SDLC using a variety of tools project tracking, risk and critical path management.
• Business Process Improvements Leader – TQM, Continual Improvements/Kaizen, Efficacy Measurement/Metrics (Six Sigma)
• Wide vertical knowledge across various industries includes, but is not limited to, Manufacturing, Financial Services, Distribution, Warehousing & Industrial Applications, Supply Chain Management & Logistics.
• Proactively seeks to recognize potential problems and conflicts before they happen and to find solutions before a crisis occurs.
• Tenacious team leader/player able to be a catalyst for change to streamline processes and solve problems for the team/company’s benefit.
• Uses synergy to come up with win-win situations for the company’s and the client’s behalf.
• Broad International Cross Cultural Exposure – adept at numerous languages including Portuguese & Russian

CORE COMPETENCIES:

• Program/Project Management
• Supply Chain Management
• Organizational Change Management
• Enterprise Systems Integration
• Strategic Technology Planning
• Software Development (SDLC)
• Cost Control / Resource Optimization
• Inventory/Distribution Management
• Process Improvements
• Client Relations

PROFESSIONAL EXPERIENCE:

Great American Financial Resources Inc. (GAFRI), Cincinnati

3/2011 – Current

Manager - Project Management Office

·        Leading GAFRI’s key strategic initiative – the selection process for a new Policy Administration System (PAS – an ERP for financial services/insurance industry) the corporation will implement in 2012.

·        Assisting in numerous additional I.T. projects across the SDLC using Agile techniques to remain nimble and project focused.

·        Orchestrating collaboration among numerous, and diverse, business entities across the enterprise.

·        Creating a pro-active PMO organization that hones upon business transformation, process improvements and organizational change management – projects that have a discernible return to the business.

·        Managing numerous resources through agile techniques across the organization.

·        Came onboard as a consultant-to-hire via RHI – in order to transition from international travel to a domestic US presence.

P4 International, Berlin

2/2010 – 3/2011

Senior (Project) Executive

·        Lead numerous global projects for this multi-national consulting company based in Berlin, Germany with satellite offices in Almaty, Kyiv and Moscow.

·        Performed customer facing role with full project lifecycle responsibility for large infrastructure projects in China, Kazakhstan, Italy and Germany.

·        For Air Astana (National Air Carrier for Kazakhstan) assisted with the selection of Oracle to serve in the foundation of their internal supply chain project comprising of:

o   Technical warehouses control, stock levels/inventory analysis and planning.

o   Components management through repairs, PBH support.

o   Expendables management - minimum stock, consignments.

o   Logistics of in-bound and out-bound shipments for aircraft related goods including spare parts, in-flight products.

·        Project budgets managed and responsible for - project deliveries ranging from $14m - $42m.

·        Successfully implemented and managed, through formal project management techniques in numerous agile environments, diverse cross-cultural teams (of approximately 35 – 125 personnel).

·        Serving in a dual capacity – that of CEO for the company – managing daily operational issues, global project finances and project specific Organizational Change Management concerns.

Eli Lilly, Indianapolis

7/2009 – 2/2010

Senior Project Director

·        Through Bucher & Christian consulting introduced to Eli Lilly to orchestrate the global introduction of Organizational Change Management (OCM) and process improvement endeavors on a worldwide basis.

·        Served as an “in-house” consultant/SME providing real-time OCM perspective to numerous enterprise-wide IT projects – many of them supporting Clinical Trials on a global basis for GMR IT.

·        Brought Best Practices as well as an increase into awareness into the pivotal role OCM plays in all deployment efforts.

·        Performed numerous OCM executive presentation sessions – marketing the program to a worldwide audience.

CZM, Almaty

8/2007 – 7/2009

Senior Project Executive/General Director

·        Brought onboard to orchestrate the development of this consulting firm’s endeavors, supporting primarily the Oil & Gas industries (Central Asia), through the introduction of standardized project management, outsourced systems development and program controls nationwide.

·        Defined all project objectives and scope – leading the multiple projects that included detailed costing and detailed schedules to assist in the implementation and deployment of Microsoft Dynamics (NAV 2009) ERP from initial concept, SOW compellation through design and implementation plans – analyzing business requirements, associated risks and the business process solutions required to bring about a quality delivery product with world-class advantage – included financials, warehousing & distribution.

·        Assisted in the migration of the company from earlier Great Plains (Microsoft GP) financials to true enterprise ERP (Microsoft Dynamics NAV 2009) to provide true cost accounting across the enterprise.

·         Created and led the corporate PMO - mentoring program/project team in readiness to support and bring to fruition the tactical projects and immediate goals of the company, ERP implementation and the company’s five year plan.

·        Preparation and presentation of a nationwide, holistic business model that includes financial forecasting/modeling (CAPEX/OPEX) multi-year staffing and program/project plans to attract capital from multi-national banks/funds through value-propositioning (ROI).

·        Served in the dual capacity – that of General Director for the company – managing daily issues and operations.

NCH, New York

2/2003 – 2/2007

Senior Project Executive/General Manager

·        Singularly responsible for the business analysis and hands-on project management aspects of this financial services/private equity firm’s acquisition, development and operation of their largest and most prime investment in Eastern Europe (Ukraine).

·        Created and implemented strategic business plans to maximize across the Supply Chain operational efficiencies, net operating income and competitive advantage in the international marketplace.

·        Implemented an enterprise wide ERP (Microsoft Dynamics NAV (Navision A/S)) - scrutinized business requirements, defined process solutions, developed technical and logistical strategies – assignment of resources and tasks – all with an eye towards quality delivery.

·         Communicated and reported to executive level management as well as all stakeholders weekly project operations and technical development status, including but not limited to financial and project performance.

·         Analyzed, documented, designed, planned and executed strategies for improving efficiencies in product delivery, operations, product and technical development throughout the project.

·         Led an internal PMO and created a Project Knowledge Management/Repository System (PMKS) to accurately monitor progress against project plans, managed project issues, review project risks and initiated risk minimization actions and issues with all concurrently running projects within the program.

·        Responsible for project governance and for the program’s outcome (full SDLC) – composed value-proposition cases and implemented innovative revenue strategies exceeding all revenue targets.

·         Composed RFPs, managed Tender Processes, worked with legal resources to compose governing contracts and monitored progress against resulting contracts for all outsourced services – serving as the single point of contact (SPOC) for Vendor Management issues.

·        Ensured quality service and related Service Delivery issues by arbitrating project issues, reviewing project risks and initiating risk minimization actions and issues with the entire portfolio.

·        Supervised the management, marketing and financial controls of this multi-million dollar project – from inception until exit (resulting portfolio sale netting over $61million).

·        Solely responsible for staffing, creating and mentoring a team of 100+ project professionals (including vendors, outsourced services, virtual and onsite project members).

GTECH, West Greenwich

10/1999 – 12/2002

Senior Project Manager/General Director

·        For this Fortune 500 financial services/lottery provider firm, primarily responsible for the “solutioning”, definition, development and implementation of a large, high risk, nationwide project throughout an eastern European country (Ukraine).

·        Creation of new, high effective, Supply Chain – distribution, logistics and inventory systems – through the integration of key processes and critical information to manage over 2500 locations throughout the country.

·        Solely responsible for detailed project schedules, team selection/allocation, vendor management and the multi-million dollar budget.

·        Managed cross-silo technical solutions and tools providing SLA’s (service level agreements) and project governance within the company and throughout its various offshore vendors (that included, but were not limited to, Polish developers, Italian telecom experts and English engineers) to improve Service Delivery, reliability and performance for the infrastructure, local data center, data warehouse and supporting applications.

·        Led the implementation of numerous Enterprise-wide software tools including, but not limited to, Navision A/S (now Microsoft Dynamics NAV) (to manage Supply Chain/Integrated Financials) and Crystal Reports (for all financial reporting).

·        Orchestrated the creation of a PMKS to maintain artifacts from the numerous concurrent projects while supporting the corporate PMO (USA) through the development of business and operational policies in the leadership of large, multi-disciplined teams in the definition and development of a total solution – including outsourcing - across multiple locations, language and cultural barriers.

·        Strong collaboration, mentoring and presentation skills ensured success combined with overall customer/client focus.

·        All project goals accomplished on-time and under budget – multiple million dollar savings resulting in the project being branded as ‘the company’s best performing “project” to date’.

OPTIKA (Stellent/Oracle), Colorado Springs

7/1998 – 9/1999

Director – Project Management & Client Solutions

·        Solely managed the solutions architecting – including marketing, design, large software development and implementation of large scale, enterprise-wide imaging/workflow systems throughout numerous functional areas of Fortune 200 retailers, serving as single point of contact (SPOC), resulting in substantial ROI for the client and subsequent stock increase for the development company.

·        Introduced, designed, managed and orchestrated the outsourcing of development efforts, including data warehousing and B2B efforts through Offshore Developers (Russia).

·        Worked closely with domestic developers, serving as internal consultant for all applications development efforts providing hands-on knowledge of E-Commerce B2B systems, subsequent Internet and .Net web architecture systems and its “real world” deployment – recommended numerous technology alternatives to “get the job done”.

·        Architected and personally administered the outsourcing of SDLC efforts through off-shore resources providing end-to-end management of the process flow.

·        Experienced in large, cross functional information system environments.

·        Facilitated numerous JAD & RAD sessions with key stakeholders on business case submissions, driving Six Sigma initiatives to improve efficiency, quality and validation deliverables.

·        Participated in the assessment of user applications and requests for enhancements/modifications to existing applications, analysis and development of specifications to determine feasibility, cost required to implement and determination of compatibility.

MCI (WorldCom), Colorado Springs

5/1996 – 2/1998

Manager – Development Process Improvements

·        Supported nationwide PMO through the creation of an internal “Tiger Team” of 15 plus employees from development, operations, quality assurance, and product and partner organizations to facilitate process development and convergence to a Best Practice across the SDLC.

·        Created central Center of Excellence (COE), central Project Management Knowledge System (PMKS) and Developed Best Practices with Business Intelligence, driving organizational change to reduce reliance on redundant outsourced services, infrastructure and facilities saving millions of dollars in technical, business and operational overhead.

·        Managed conflicts, risk and facilitated resolutions – ensuring client satisfaction.

·        Responsible for content development and publication focused on ITIL development processes and practices (Project Management, Requirements Management, Release/Program Management and, Change Management) across the SDLC.

·        Developed and deployed major reduced cycle time/cost from stream-lined and repeatable processes.

PREVIOUS CONSULTING EXPERIENCE

·        Business Analysis roles performed in driving business requirements and leading projects across the SDLC - from analysis through implementation/training.

·        Clientele primarily within manufacturing, logistics/distribution and financial services fields.

·        Clients included, but were not limited to: AC Nielsen (US), Wells Lamont (US), Premier Brands, Ltd (UK), Typhoo Tea (UK), B.C. Packers (Canada), Mrs. Smiths (US), Foamex (US), ComAir (US), Goulds Pumps (US), Rand Hovell McDougall (UK), McVities Cakes (UK), Humana (US), Consolidated Papers (US), US Steel (US), Marmon Keystone (US), Fireman's Fund insurance (US),  H.B. Fuller(US).

·        Enterprise experience with - JD Edwards/Peoplesoft/Oracle (Enterprise One), SAP, Lawson, Paradigm and, Microsoft Dynamics (NAV & GP)

·        Management control systems designed and implemented that included the industrial engineering, warehousing/distribution concepts of JIT, MRP and TQM

EDUCTION/CERTIFICATIONS:

·        University of Chicago, B.S.

·        University of Chicago, M.B.A.

·        PMI/PMP - Member of PMI.

·        Financial Services’ specific study - International Finance (including FOREX) and Accounting (GAAP, IFRS)

·        Numerous professional and technical seminars concerning:  Supply Chain Management & IT technology issues (ERP Implementation (SAP, JDE), LAN/WAN & EDI, Database composition/maintenance)

·        Program/Project Management (PMI), Agile/Scrum-master and Group Dynamics/Facilitation Techniques – Leading the Effective PMO

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