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Nancy Johnson

309 Avalon Rd. Summerville, SC 29001 ● (843) 367-9876 ● nancy@gmail.com

Description

Experienced IT Specialist/Engineer with an Associate’s degree and 13 years of

experience in the industry highlighted by network design, installation, and management,

policy implementation and adherence, teamwork, and team management. First-hand

experience in system and network development as defined by customer requirements,

including equipment procurement, installation, testing, and support.

Proficiencies

Equipment: Cisco 2900, 3700, and 6500 series switches. Nortel 400, 5500, and

8000 series switches. Foundry EdgeIron 2400, 4800, and 9600 series switches, along

with BigIron 8000 core switches. Sun Netra T1 servers. BlueCoat Web Proxy Servers.

Juniper Netscreen SSG and ISG firewalls along with Juniper Routers.

Technologies: TCP/IP, Twisted Pair cabling (Cat5, 5E, and 6), fiber optic cabling, serial

connections, Ethernet, routers, switches, Cisco IOS, OSI Model, DSL, VPN.

Support Tools: Remedy Trouble Ticket System, Visio, AirMagnet, Microsoft Office

Suite (Word, Excel, Access, Outlook, PowerPoint, and FrontPage), ISS RealSecure IDS,

Microsoft SMS, Ethereal, Wireshark, Poderosa, PuTTy.

Platforms: Windows 9x/2000/NT/Server 2003, Cisco IOS, Foundry OS, UNIX,

CacheFlow IOS, Alteon IOS, Juniper ScreenOS

Experience

Nov 2009 – Present    Scientific Research Corp.      North Charleston, SC

Network Administrator

• Provides network engineering assistance to the RDT&E (Research, Development,

Testing & Evaluation) Network design team for developing new architectures and

evaluating current infrastructures.

• Supports the troubleshooting configuration, testing, and deploying of Cisco and

Juniper networks as well as assist in trouble call resolution utilizing Remedy Request

System software.

• Responsible for network and security operations of the RDT&E Network.

July 2009 – Nov 2009 WareOnEarth Comm., Inc     North Charleston, SC

Network Engineer

• Supported the Navy’s Defense Research & Evaluation Network (DREN) and Secure

Defense Research & Evaluation Network (SDREN) by providing network and

troubleshooting expertise.

• Provided support in SDREN NOC/HPC Network Operations NOC to Foundry

switches, Juniper firewalls, and Juniper routers associated with DREN Security

Suite.

• Responded to trouble calls from DREN customers.that includes enabled, disabled,

and fine-tuned inbound and outbound firewall policies, troubleshot circuits and

connections, configured initial site equipment for installation.

• Supported Taclane VPN devices that function via GRE tunnels.

August 2008 – May 2009        EMW, Inc        Herndon, VA

Computer Programmer (System Engineer)

• Integrate AHLTA (Armed Forces Health Longitudinal Technology Application) system

upgrades onto existing or new infrastructure, including Dell, HP, and IBM server

systems.

• Interfaced with DISA (Defense Information Systems Agency) for testing, evaluations,

and proper functioning of AHLTA server(s).

• Responsible for ensuring security integrity of AHLTA systems.

• Provided follow-up support in the form of briefing site personnel on upgrade

procedures and changes; assisted in troubleshooting any subsequent issues.

• Monitors, evaluates, and maintains systems and procedures to protect data systems

from unauthorized users.

• Responsible for work on multiple platforms: intranet, internet, Windows Server 2003,

network firewalls, and security servers.

Nov 2001 – Aug 2008 EMA, Inc          North Charleston, SC

Information System Analyst

• Administered Win2000 and WinNT machines.

• Provided in-depth training on TIMPO network security suite devices such as Sun

Netra T1 server, CacheFlow web cache system, and Alteon network switches.

• Provided in-depth training on software used in TIMPO network security suite

including ISS RealSecure Intrusion Detection System, CacheFlow GUI, and Alteon

GUI.

• Set-up, installed, and implemented in-suite operating systems: Solaris, Windows,

Cisco IOS, CacheFlow IOS, and Alteon IOS.

Nov 2001 – Aug 2008 EMA, Inc          North Charleston, SC

Jr. Network Engineer

• Conducted surveys and installed network components into existing infrastructure of

Department of Defense medical care facilities

• Reported findings in the form of Excel spreadsheets that detailed cost analyst, port

counts, projected growth, and facility changes according to customer requirements.

• Trained site personnel on configuration and maintenance of equipment and provided

follow-on support.

• Configured Cisco, Nortel, and Foundry edge and core switches and equipment for

replacement or upgrade to CHCS/CHCS2 networks.

• Equipment included TCP/IP switches: Cisco 2900, 3500, 4500, and 6500 series

switches; Nortel Baystack 400, 5500, 8000 series switches, Foundry EdgeIron 2400,

4800, and 9600 series switches, along with BigIron 8000 core switches.

Dec 2002 – Dec 2003             USAF Reserve            Charleston AFB, SC

315th Mission Support Squadron

Computer Operator

• Conducted network compliance inspections that ensured the confidentiality, integrity,

and availability of systems, network and data.

• Briefed senior personnel on findings of evaluations, corrections, and proper policy

implementation.

• Planned analyzed, developed, implemented, maintained, and enhanced information

system security programs, policies, procedures and tools.

• Provided advanced support to users with network account and workstation issues.

Aug 1997 – Aug 2001 United States Air Force           Tinker AFB, OK

752nd Computer Systems Squadron

Computer Operator

• Provided LAN troubleshooting support for network computers, HP printers, and other

network devices.

• Oversaw domain of 8 buildings and over 3,000 users with software and hardware

support.

• Maintained and answered help desk and REMEDY help desk trouble tickets.

• Supported domain customers and managers with all computer related tasks.

• Documented and implemented software and hardware configurations and standards.

• Other responsibilities included installation of end-user guidelines, configuration, and

monitoring of software and hardware.

Education

A.S. Telecommunications Systems Management, Trident Technical College, May 2009

(w/ emphasis on Cisco Routing and Switching)

Additional Information

• CCNA, CESC, September 2002

• 4 year Active Air Force Veteran

• 1 year Air Force Reserve Veteran

• Top Secret Security Clearance

• 5 point Veteran; Honorable Discharge

• Awarded Air Force Good Conduct Medal

• Trident Technical College, Dean’s List, Spring 08

Certifications

• CompTIA Security+, SY0-201 (DoD 8750.1 Certification)

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