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Ruby Abelove
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309 Blanca ct, Louisville
Kentucky, 40001
oruby@iglou.com
502-425-9876 (H) / 502-439-9876 (c )
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OBJECTIVE
To obtain a challenging position in the Information
Technology field focusing on network security or computer forensics with the
possibility for career advancement.
EDUCATION
Digital Forensics, MS August 2011 - Present
University of
Central Florida, Orlando, FL
Master of Science, Expected graduation 12/2013
Taking classes currently to work towards getting my
Master of Science degree in digital forensics.
Computer Information Systems, BS August 2006 –May 2011
Champlain
College, Burlington, VT
Bachelor of Science, May 2011
Graduated Cum Laude with an overall GPA of 3.63. Technical elective focus area was in
computer and digital forensics. Worked
on several projects using different computer and digital forensic and
security software packages. My senior
project was on the topic of forensic evidence on the Playstation 3 game
console and the challenges that it provides to forensic investigators.
Computer Information Systems, AAS Various Dates
Jefferson
Community College, Louisville, KY
Associate of Applied Science, December 2003
Graduated with “Distinction”. Studies focused in on programming, to
include various languages such as
L and Visual Basic. Contributed to team projects to create
simulated real-world applications.
Served as a part-time computer lab assistant in which I monitored one
of the computer labs and answered student questions on software applications.
Certifications/Awards
“Excelsior”
Certificate of Appreciation – Syracuse Army Recruiting Battalion (April 2011)
HDI Support Center Analyst Certification (January
2010)
CompTia Network+ Certification (June 2009)
EXPERIENCE
IT Specialist September 2007 – Present
Lockheed
Martin, Fort
Knox, KY
Resolved technical problems and answers queries by
telephone and e-mail in support of internal and/or external customer’s
computer hardware, software, network, and cellular devices. Diagnoses, identifies, isolates, and
analyzes problems utilizing historical database records. May route calls to product line specialists
or contact vendors directly. Maintains
and updates records in various databases.
Alerts management to recurring problems and patters of problems.
Data Entry Operator July 2007 – August 2007
Pridestaff, Louisville, KY
Responsible for entering and editing data in
spreadsheets so that it matched the hand copy of reports the client had on
file.
Computer Operator July
2006 – April 2007
The Rawlings
Group, Louisville, KY
Reporting to the Manager of Operations, was
responsible for receiving, processing, and maintaining client data. The process included running a data mining
engine to generate letters. The
position also provided support of special projects as assigned by
management. The position supported all
business units and required an attention to detail along with excellent
communication and organizational skills.
Other responsibilities included maintaining backups of operating
systems and client data, along with generating subrogation and pharmacy
letters.
Technical Support, Level 1 April 2005 – May 2006
Allscripts
Healthcare Solutions, Louisville, KY
Responsible for receiving and logging inbound calls
from both customers and field service technicians. Additional responsibilities including
resolving questions and concerns from end users in a timely fashion,
prioritized incidents and followed support call rules, escalated client
incidents appropriately, and supported both hardware and software
issues. Also, volunteered for extra
responsibilities, which included traveling to Burlington, Vermont for two
weeks to assist the office located there.
Technical Support, Level 1 January
2004 – March 2005
Iglou
Internet Services, Louisville, KY
Responsible for providing support over the phone and
through email inquiries on a variety of internet connectivity and network
issues as well as email problems on a daily basis. Additional duties included providing
information on services that were offered, setting up new customer accounts,
and collecting payments over the telephone.
Other Activities
Chosen as a Speaker at the first annual DerbyCon
Security Conference (2011)
Volunteer, Crohn’s and Colitis Foundation of America
for the Kentucky Chapter
Member, Crohn’s and Colitis Foundation of America
References
Available upon request
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Professional Organizations
ü Information Systems Security Association
– Kentuckiana Chapter
ü Infaguard – Louisville Chapter
ü AFCEA – Gold Vault Chapter
Technical Skills
ü Microsoft Windows (98 to Vista, and some
Windows 7)
ü Windows Server
ü Microsoft Office Suite
ü Internet Explorer
ü Mozilla Firefox
ü Mozilla Thunderbird
ü Active Directory
ü Lotus Notes
ü ActiveClient
ü Pointsec PC
ü
LAN/WAN
ü
Wireless
ü
TCP/IP
ü
VPN
ü
Printers
ü
Routers
ü
Air
cards
ü
McAfee
ü
Trend
Micro Internet Security
ü
Firewalls
ü
Spyware/Adware
removal
ü HTML
ü SQL
ü MySQL
Additional Skills
ü Experience in personal computer hardware,
software, & peripheral maintenance
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Level
1 / 2 support
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Understanding
of software applications
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Understanding
of database structures and design
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Support
of network connectivity
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Understanding
of wireless and LAN environments
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Understanding
of network protocols
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Knowledge
of system security
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Effective
oral and written communication skills
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Ability
to quickly develop new job-specific skills
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Proven
ability to diagnose, troubleshoot and resolve technical problems
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Known
team player
ü
Successful
contributor ratings from 2008 to 2010
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