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309 Haut
Brion Ave ~ Newark, DE 19001
973-908-1531
Cell ~ 302-834-9876 Home
Joy.Lafortune@gmail.com
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Obtain
a management position where I can apply my skills and experience in the IT
industry.
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New Jersey Institute of Technology
~ Newark, New Jersey
BS in IT,
Concentration in Network and Information Security
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- VMware Certified Professional (VCP) on VI3
September 4th 2007.
- RedHat Certified System Administrator (RHCSA) on
RHEL 5 June 20 2008.
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- RedHat RH033 “Red Hat Linux Essentials Red Hat
Enterprise Linux 4” March 2007.
- VMware “VMware Infrastructure 3 Install, Configure, and Manage “
August 2007.
- RedHat RH300 “Red Hat Rapid Track Course RHCE”
June 2008.
- VMware “vSphere Fast Track V4” January 2010.
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- Promoted
to Recovery Specialist II in August of 2008 while at Sungard.
- Promoted to Senior Recovery Specialist in April of
2009 while at Sungard.
- Sungard ACES Awards.
- Sungard APEX Awards
- Deans List Fall 2009, Summer 2010, Fall 2010
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Disaster Recovery Subject Matter Expert
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Experience in managing a large scale global IT
infrastructure and environment.
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Ability to interact with all levels of management.
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Excellent written and verbal communication and
interpersonal skills.
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Ability to discuss complex topics in a simplified manner
with both technical and non-technical users.
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Ability to adjust to situations on the fly.
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The ability to manage workload independently.
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Team building and empowerment
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Octagon Research Solutions, Wayne,
Pennsylvania
December 1st 2011~ Present
IT
Project Manager
- Planed, organized, and integrated all
cross-functional information technology projects to deliver to specific
service and support needs for internal and external customers.
- Conducted as-is analysis for the current
IT systems and infrastructure to determine enhancements necessary to
facilitate growth and global
expansion plans.
- Direct report to the Vice President of
Global Support Services.
- Spend tracking via weekly updates.
- Implemented standard email signature.
- Define and Implemented IT operational
standards and processes.
- Defined and Implemented a scheduled
maintenance window.
- Vendor management. Coordinated vendor
schedules and acted as a liaison between the legal team and vendors.
- Developed project plans, goals and
budgets, identify people and systems resources needed to deliver to the
committed timelines and outcomes
- Assembled and coordinate project team
members and assign individual responsibilities and track milestones.
- Planed, prepared and disseminated
project communications to stakeholders within and outside the organization.
- Produced project reports as per an
agreed upon format and schedule.
- Prepared financial justification and ROI
analysis for capital expenditure proposed for the enhancements to be
undertaken.
- Primary participant in the requirements
gathering process for the IT infrastructure and laying out a functional
final design.
- Maintained communication with
stakeholders.
- Provided status reports to senior staff,
vendors, stakeholders, and resources.
- Facilitated weekly operations meetings.
- Addressed problems through risk
management and contingency planning and presented solutions to executive
management.
- Exercised independent judgment and
discretion in matters of significance.
Octagon Research Solutions, Wayne,
Pennsylvania May 2nd 2011 ~ November
30th 2011
Systems
Manager
- Oversee day-to-day operations of
computer and networking systems.
- Works on IT projects as defined by the
Corporate IT Director.
- Works with department managers to help
define, plan, document, and purchase IT Systems
- Purchase, and implement IT systems to
help them fulfill their project needs.
- Evaluates, plans, and purchases new IT
systems to help keep the network infrastructure updated and operating and
avoid downtime.
- Manage the acquisition, installation and
maintenance of the organization’s local area network hardware/software.
- Ensures for the availability, continuity
and security of data and information systems pertaining to the
organization through the preparation, maintenance, and annual testing of a
disaster recovery plan.
- Develops and maintains technology
policies, standards and procedures manual.
- Manages the purchasing of all software,
hardware and other IT supplies at the regional level.
- Effectively communicates relevant
IT-related information to superiors.
- Maintain Surf Control Web Filter and
Symantec Endpoint Manager policies.
- Create backups and restores using Legato
Networker 7.5.1 and Backup Exec 12.5
- Create Checkpoint restore points on EMC
Celera.
- Configure Avaya IP phones.
- Maintain all iSCSI attached SAN and NAS
devices and nodes.
- Organize Active Directory and
Organizational Units.
- Create and Maintain group polices.
- Create and Maintain software
installations trough group policy.
Sungard Availability
Services, Carlstadt, New Jersey
October 9th 2005 ~ April 30th 2011
Senior
Systems Engineer
- Responsibilities include providing direct face-to-face
technical support to customers for Network and PC LAN disaster recovery
tests.
- Review test plan documents and set up
required system resources prior to start of subscriber’s test.
- Assist with equipment
installation/relocation.
- Participate in subscriber conference
calls, and additional responsibilities as assigned.
- Provide support for Backup/Installation/Recovery
of VMware ESX, Mac OS X, RedHat ES 3,4,5, Windows 2000, 2003 and 2008
servers.
- Provide support for OEM Dell, HP, and IBM
Hardware.
- VMware installation, configuration,
administration, deployment including existing servers and new virtual
machines.
- RedHat ES implementation, installation,
recovery, troubleshooting of the network, local disk, San storage, and
tape drives.
- Managed and supported multiple IT
disaster recovery exercises, including overseeing the preparation of
SunGard servers for client data restoration.
- Guided and mentored a team of 11
technicians responsible for advanced troubleshooting of hardware and
software issues.
- Coordinated with clients to resolve all
hardware and software related issues.
- Served as the Senior Systems Engineer
responsible for Procedure Development, Special Projects, and as a point of
contact for first, second, and senior level technical escalations.
- Educated clients on effective disaster
recovery strategies and practices, and assisted clients in the development
of recovery documentation.
- Trained and evaluated the work of the
team, and aided in the preparation of the technicians to run client
operations in the event of an actual disaster.
- Validated the client's recovery
procedures to ensure data continuity in the event of an actual disaster.
- Recovery to different hardware
- Proficient in TCP-IP, WINS, DHCP, DNS,
and Active Directory.
- Responsible for basic configuration of
Cisco switches. Setting vlans, trunking, vlan mapping, etc.
Ei3 Corporation, Montvale, New
Jersey January 6th
2005 ~ September 7th 2005
Service Center Technician/Help Desk Level II
- Responsibilities include initiating immediate
response to client calls coming into Ei3’s 24X7 Operations Center.
- Qualifying calls and routing them to
appropriate parties within or outside of the organization.
- Documenting all activities performed by client
and Ei3 including precise schedule of events and results.
- Responsible for assisting the engineers and
other technical staff in providing technical support to clients.
- Accountable to follow-up clearly stated
procedures.
- Ensure trouble tickets are entered in a
specified company format in a timely manner.
- Monitor networks connections and initiate
response to problems.
- Backing up of Alan Bradley PLC's, Siemens
PLC's, and network servers.
- Reading of electrical drawings and of machine
operation manuals
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