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PROFESSIONAL
EXPERIENCE
Senior Developer, Major Financial Firm Project in
Siebel Customization Team Lead, Symantec Project in
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MBA (Finance)
Lewisville, Texas
(214)
606-9876 noemi@yahoo.com
QUALIFICATIONS
SUMMARY
Dynamic, innovative IT Project Manager and Solutions
Architect with 18 years of IT
experience. A strong background in developing cutting edge business solutions
using state of art technologies.
As project manager provide leadership and oversight to
drive the timely completion of projects. I establish and manage critical dates.
I manage day to day tasks list for teams and track the progress. I proactively
review and validate the deployment project plan and identify risks, issues and
gaps that can impact timelines. I closely monitor the budget track the
variances. I develop risk mitigation plans in collaboration with the management
and cross functional teams.I develop and manage communications plan and project
status reports. I escalate issues requiring management/Stake holder’s
attention. I remain accountable for the delivery of the project.
Maintain effective business and IT team relationship.
Initiate and maintain customer relationships form receipt of order through
project handoff.
Domain expertise in many industries
including Banking and Finance, Telecommunications, Airlines, Food &
Beverage etc.
I have lead CRM, ecommerce, Data Warehousing, and
Enterprise systems projects. Detailed knowledge in area of system interface, database
development, CRM, and MIS reporting. Expertise spans CRM, EAI,
client/server, multi-tier/distributed, CTI, web server/CGI architectures, Oracle
and Sybase on UNIX and Windows platforms. Demonstrated skills with Java, J2EE
(Servlets, JSP), ASP.NET, VBScript, JBOSS, JavaScript, XML etc. Strong
leadership skills, driving cross-functional teams spanning geographically
distributed sites to deliver outstanding quality, on time, and under budget
project deliverables. Experienced in pre-sales activities, including developing
presentations for contract bids and managing SOW for external clients.
Additional expertise in:
¨ Agile/Scrum Methodologies ¨ PMI
Methodologies ¨ Waterfall Methodologies
¨ Project Estimation ¨ Enterprise
¨ Relationship Management ¨ Vendor
Management ¨ On/Offshore
Management
¨ Microsoft Project ¨ Microsoft
Excel ¨ Visio and Powerpoint
CERTIFICATIONS
Project Management Professional Certification (PMP)
Siebel 7 Certified Consultant
PROFESSIONAL
EXPERIENCE
American Airlines, Fort Worth, TX May 2011-Jan 2012
Technical Project Manager
American Airlines AAdvantage Customer Service (ACS)
utilizes a mainframe application and 18 peripheral systems. Utilizing many applications in order to
service members is extremely cumbersome and time consuming. These systems had
to be replaced in order to sustain and grow revenue. The Mainframe system will
be sunset and replaced by Oracle Siebel Loyalty application. Idea is to build a
single, more efficient and functional GUI application accessible to all ACS
locations worldwide. It will lower the need for manual transactions, introduce
systemic compliance, and provide better filtering of source information,
reporting trends and account security.
As a Project Manager, led the feasibility study. Conducted the 90 day proof-of-concept
engagement. I was primarily focused business
analysis of data
migration related elements. It entailed converting 300+ tables from
legacy system to new Oracle Loyalty system. Created detailed Data migration
plan based on Agile/Scrum
methodology for 6 releases to migrate data. The plan/road map was based on
Agile methodology and was based on 6 release and 5 iterations per release.
Conducted Data mapping sessions and managed multi-vendor team comprising of
teams from HP, Cognizant and American Airlines.
Worked with the Product owners (Business team) to identity
and collate Non-Functional requirements.
Package software - Mobility April
2011 – May 2011
Home Inspection Software
Home inspectors need a software application
for their mobile devices. The software allows for capturing the home inspection
results. It suggests to inspectors the issues that may occur within homes. The
application was comprised on multiple Screens (activities). The software was
developed using Eclipse IDE, Java on Android platform.
As a Architect/Developer developed this
software. As an Entrepreneur engaged in actively marketing this software to
various Home inspection companies.
CAPITAL ONE BANK, Richmond,
VA April
2010-To April 2011
Technical Project Manager
·
Managed a team in developing a Sales force automation
system and Data warehousing system. Capital One consolidated the Sales and
Relationship Management (SRM) System using the Siebel platform. The SRM system
was used by 2500+ sales users at Capital One banks Commercial banking division.
Created a centralized customer master data repository, which was authoritative
source for wholesale customer information
·
Directed 8 onsite and 20+ off-shore employees and
consultants, collaborating with different business units to identify scope,
gather requirements, and collect legacy data; facilitated design sessions to
resolve complex requirements.
·
The project was budgeted at 2.4 million dollars. The
contract was signed as a Fixed price contract. I managed the delivery of
software components as stipulated in the Statement of work and delivered the
project on time and on budget.
·
Actively Managed Budget, Schedule and Resources
·
The project was developed using Siebel 8.x, ASP.Net, VBScript, Oracle 11
·
The project was managed using hybrid of Waterfall and Agile methodology.
·
The project was a big success leading to follow in
work for Infosys (My Employer)
OPTIMOS/NATIONAL ARCHIVES Dec
2008- Mar 2010
Technical Project Manager/Architect
·
Directed a team in revamping the IT system used for
managing physical storage of records; developed a Holdings Management System
(HMS), an integrated technology platform designed to support the physical
management of permanent, hard copy archival records.
·
Led a team in delivering an
Online Ordering System V2.0 with an ePortal, enabling ordering records online
with a shopping cart, workflows, catalog views, quotes, & orders, Barcode
scanning; used the Waterfall Development Methodology and a Siebel Service
Module and Siebel mobile, delivering a quality, on time, and within budget
product.
·
Managed stakeholder
requirements throughout the entire software development lifecycle for a system
with many legacy system interfaces, including VBC and Business Services; used
workflows to provide email notifications for escalated issues, Siebel eScripts,
JavaScript, Workflows,SQL, Java, and WebLogic.
·
Provided innovative ideas, including software
integration, bypassing guard rails imposed by packaged software by writing
sophisticated code, and recommending process improvements; aligned stakeholder
vision with technical developments and provided the roadmap for future
releases.
·
Performed vendor and product analysis; procured a
hand held.
PEPSI BOTTLING COMPANY,
Somers, New York 2006-2008
Technical Project Manager/Solutions Architect
·
Managed delivery of a system with multiple interfaces
(real-time inventory lookups, delivery, ordering, & master data) with
legacy systems (VBC & Business Services) for over 400 users, facilitating
99% attainment of SLA deliveries and reducing stock issues at large retailers.
·
Supplied innovative ideas,
including tracking service interruption data and lost customers.
·
Led delivery of a three-phase
project for a Respond & Recover System for sales and customer service
staff, creating screens for leads, customer management, on boarding processes,
sales processes, orders, delivery, issue tracking; used the Waterfall Model,
Siebel Field Service, Siebel Center, Siebel Sales Module& Core Java, ASP.NET,
VBScript
·
Utilized workflows to provide
email notifications on blackberries for escalated issues; used Siebel VB,
eScripts, Workflows, XML, SQL, Oracle, JBOSS, and Java on Windows, UNIX, and
Linux platforms.
NORTHROP GRUMMAN, Long Island , NY
Solutions Architect
·
Performed as a solutions architect for a Fortune
100, global aerospace and defense systems company, delivering a software
package per specifications, on time, and within budget.
·
Led and mentored the software development team and
trained users on system use.
·
Developed interfaces for a major Siebel
implementation in the Printer Service Division for over 1000 users in over 100
service centers; usedJava, Siebel EAI, Workflow Processes, Workflow Policies,
and Siebel eScript.
·
Facilitated requirements
gathering workshops, managed stakeholder expectations, and provided project
status reports to senior management, providing technical expertise on system
capabilities and limitations.
CHARLES SCHWAB, San Francisco , CA
Solutions Architect
·
Recommended design and development of improved
workflow processes and modifications of eScript code for a Siebel Finance
implementation.
·
Indentified scope, gathered requirements, and
provided expert recommendations and opinions on technical issues.
·
Delivered complex software under a tight deadline.
PRICEWATERHOUSECOOPERS/IBM
CONSULTING SERVICES, San
Francisco , CA
Technical Project Manager, Avaya Project (2003-2004)
·
Enhanced streamlined processes spanning multiple business
units for a business information system re-architecture project with a front
end Siebel Call Center
·
Led 6
IBM & 10 offshoreorder management & account master data resources in 6
phases for re-architecting and developing sales (guided selling, leads to
order, quotes, order management), billing (invoicing, AR/AP, revenue),
service(service/implementationdelivery, installed base), and supply chain
(order fulfillment/returns) modules.
Solutions Architect, Management Consulting Services for Fleetwood (2002)
·
Managed product delivery,
providing expert recommendations & opinions on technical architecture,
designs, and development issues for a call center software (Siebel eService
& Siebel Sales Modules) for managing service warranties, dispatch service
personnel, service appointments, and payment schedules.
·
Designed, configured, and customized the Siebel
Field Service Module; developed real-time inventory lookups, integrating
software with the back office system using webMethods interfaced with Oracle
stored procedures.
Senior Developer, Major Financial Firm Project in San Jose , California
·
Developed Siebel scripts, configured the
application, and created workflows for a global implementation for 1000 users
for a Siebel eService & Siebel Sales Application, implementing multiple
languages, including Japanese.
Siebel Customization Team Lead, Symantec Project in Cupertino , California
·
Provided
expert recommendations on technical architecture, design, and development
issues for a CRM implementation of Siebel Sales, Marketing, and Enterprise
Service/Support groups.
·
Led a team in defining, designing, constructing, testing,
implementing, and deploying the Siebel infrastructure/application to support
Enterprise Technical Support (ETS) with the Siebel Call Center Module.
·
Designed,
developed, and implemented highly customized, complex, real-time, and
world-class software using Siebel configuration tools and the PWC methodology.
·
Architected
the GMT Time strategy; developed scripts to accept GMT time from the system and
compute turnaround times of service requests.
PRICEWATERHOUSECOOPERS/IBM CONSULTING SERVICES, Continued
Siebel Technical Team Lead, NorthPoint Communications Project in Emeryville, CA (2000)
·
Provided
expert recommendations and opinions to the client for technical architecture,
design, and development; performed software reviews.
·
Led
the order management team in designing, developing, and implementing a highly
customized, complex, real-time, and world class software using Siebel configuration
tools and PwC methodology.
·
Managed
system deployment for NorthPoint Europe and Canada.
Additional experience as a Project Leader for
Cambridge Technology Partners; as a Programmer Analyst for Mastek; as a
software developer for Kale Consultancy; and as a consultant for Computer
Sciences Corporation.
EDUCATION
University of
Liverpool, Liverpool, United Kingdom
Master of Business
Administration/Finance
University of
Bombay, Bombay, India
Bachelor of Engineering/Major
in Computer Science
OTHERTRAINING
SAP - Specialization
in Material Management
TECHNICALSKILLS
Packages: Siebel, Clarify, Scopus, SAP-MM
Operating System: HP UNIX, Sun Solaris, WinNT, DOS
DBMs/4GL: Informix, Sybase, Oracle, Ingres, FoxPro, Microsoft Access
Software: Java, ESQL C, HTML, Perl, CGI, JavaScript
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