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IT Project Manager Resume Model in Word Format Free Download

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Kayla Hardin
309 King Street ▪ Northumberland, PA 17001
570.259.9876 ▪ kayla@yahoo.com

Project Manager
Accomplished Project Manager combines Master’s Degree in Organizational Management, Supply Chain and Bachelor’s Degree in MIS with extensive experience guiding technical projects through all lifecycle phases. Decisive leader, adept at assembling and leading high-caliber project teams and cross-functional resources. Critical change agent with aptitude for identifying core business needs and deploying solutions that transform performance while reducing costs.
Summary
Project Management; Relationship Management; Staff Management; Network Design/Deployment; Information Security; Systems Administration; Backup/Recovery Plans; Hardware Builds; LAN/WAN/VPN/Wireless; Policy Development; Systems Audits; POS Retail; PCI Audit experience; SAP and Customer Relationship Management; Team Leadership; Capital Planning; Manufacturing Operations; Lifecycle Project Management; IT Infrastructure Design; Technology Implementation; Strategic Planning; Cost Savings Initiatives; Business Analysis

PROFESSIONAL EXPERIENCE


Weis Markets, Inc., Sunbury, PA                                                   2009-2011
IT Project Manager
Led VP, field management, technical teams, and third-party resources through all phases of IT projects. Project duties included all phases of planning, directing, controlling, and implementing the project, and communicating status and issues to management and other project stakeholders.  Directed technology deployment that included workforce management, repair schedule, and helpdesk ticket management to unify 2 call center support operations, Point-of-Sale (POS) IT and Store Support Services (SS) Working with Payment Card Industry (PCI) and Sarbanes – Oxley (SOX) requirements. Working with internal auditors for PCI Auditing of POS systems in stores.
  • Coordinated 20 resources in planning, testing (Microsoft Application Center), and implementation of POS upgrade encompassing 600 terminals to meet stringent payment card industry (PCI) and ISO standards.
  • Worked to switch out Unix servers to update with Linux servers in order to increase security in pharmacies for PCI/SOX requirements.
  • Worked with data center to update storage area network (SAN) and Network-attached storage (NAS) to simplify storage needs for PCI updates.
  • Updated and installed 165 ATM machines in all of the store environments.
  • Managed a staff of 9 people.
  • Orchestrated 15 projects with $8M+ combined resource budget over 2-year span.
  • Gathered and analyzed requirements to define technical specifications.
  • Developed and define project scope, review and confirm project resources and their roles and responsibilities, manage vendors, contracts and developed Statements of Work (SOW) as appropriate.
  • Scheduled discovery meetings with engineers to validate hardware and software requirements.
  • Defined project scope, negotiated contracts, milestones, and deliverable.
  • Managed budgets and prepared and presented project status reports.
  • Oversaw development, testing, and implementation on projects using HP, Unix and SQL databases, Loadea, webStress programs, RFID and scanner tools.
  • Tracked projects progress from inception until turned over for application install
  • Assisted in developing and installation of POS upgrade in stores with hardware and software configurations using RFID and scanners, hubs, switches, firewalls, POS workstation equipment, CAT5/fiber and WIN POS software.
  • Led 15-person team in $1.65M configuration and consolidation of in-store self-service checkout stations, securing $500K in savings by negotiating favorable replacement contracts.
  • Worked with Lotus Notes, 2003 Microsoft Office Suite, Visual Basic and .NET

SEDA-Council of Governments                                                             2008-2009
Senior Network Manager
Ensured the optimal performance of business-critical networks, workstation equipment, Internet sites, user applications and databases. Assessed the capabilities of existing systems and processes with the goals of identifying improvement opportunities. Evaluated emerging technologies for suitability with long-term business goals. Procured hardware, software, and equipment. Negotiated and administered vendor contracts. Collaborated with functional business areas and strategic leaders to plan and implement upgrades, enhancements, migrations, and deployments. Supported existing systems ensuring peak performance and uptime. Developed and implemented new use, administration, and support policies and procedures
  • Evaluated vendors and their products, negotiated contracts, developed statements of work (SOW)
  • Managed a staff of 4 people.
  • Managed the integration of cross-system dependencies through Web and Core Systems
  • Managed client expectations and deliverables.
  • Researched hardware and software components and solutions for procurement.
  • Provided advanced-level technical support, technical cost estimates, and service referrals and maintained voice and data network infrastructure.
  • Ascertained business needs to plan, install, configure, support, and document external customer network solutions and internal customer technical support processes.
  • Spearheaded Microsoft Hyper-V solution to create virtualized environment for 8 machines with virtual off-site backup capabilities.
  • Setup Linux server for secure storage of financial information.
  • SAP management, with Enterprise Resource Planning (ERP) Business Suite
  • Work with Server team to allocate the appropriate SAN requirements for all servers needing storage.
  • Determined SAN needs for the building and for client storage updates needed.
  • Worked with Exchange 2007 Server, Active Directory, Windows Server 2000/2003/2008, Group policy & preferences, IT security PCI-DSS, 2007/2003 Microsoft Office Suites (Trainer in these suites), Windows 7 Professional, Vista and XP Professional.
  • Server Decommission coordination
  • Defined and executed backup and disaster recovery programs.
  • Taught Microsoft training programs to enhance internal and external employee performance

Corning (Asahi Video)                                                                              1983-2003
Project Manager
Served as the primary liaison for issues and obstacles resolution. Directed product configuration, testing, and deployment. Implemented enhanced backup and recovery practices.    Spearheaded installation and configuration, including cabling, hardware builds, setup, server configuration, security, and testing.  
  • Led $60K project to upgrade and standardize the employee badge system within corporate standards. Brought project in under budget by 20%.
  • Upgraded security system database and employee badge system.
  • Supplied training for security associates.
  • Led 4 technicians in hardware/software configuration, implementation, and support.
  • Acted as primary interface with external vendors for upgrades and improvements with the security system.
  • Setup Unix servers for SCADA programming.
  • Developed training courses for the security staff for current and future staff training, documenting processes, saving $15K on future training.
Systems Engineering Technician
  • Managed an IT team of 9 people for daily operations service requests and plant on-call on a rotation basis.
  • Oversaw desktop services for more than 300 PCs, SCADAs, DCARS and servers, providing server, database and Manufacturing Execution Systems (MES) maintenance using SQL, Unix, Oracle and setting up Cisco routers.
  • Responsible for maintenance of scanners, hubs, switches, servers, firewalls, PC-based workstation equipment, CAT5/fiber.
  • Provided SAP programming and management, focusing on Enterprise Resource Planning (ERP) Business Suite along with the Customer Relationship Management (CRM) and Supply Chain Management (SCM)   
  • Provided leadership and technical expertise to a support team challenged to reduce IT related manufacturing downtime. Helped in the creation of a call-tracking database, which aided in the reduction of downtime issues by 75%.
  • Developed training for end user including presentations and manuals.
  • Programmed and used Sun Solaris machines, Server 2000/2003 and Peoplesoft.
Mold Designer
  • Managed $3M department operating budget, managing investments for mold equipment to maintain cost requirements. Designed and updated various plunger and mold equipment to press glass for TV tubes.
  • Designed picture tubes using various drafting software (Auto-Cad and Auto-trol).
  • Created training programs.
  • Developed multi-use castings to be used for multiple types of plungers, molds and rings for the pressing process enabling a multi-million-dollar cost savings over single-use castings.

EDUCATION
Ashford University (2008-2010)

Master of Arts, Organizational Management / Supply Chain Management


Pennsylvania State University (2005-2007)
Bachelor of Science, Management Information Systems

Pennsylvania State University (2003-2005)
Associate of Science, Management Information Systems





CERTIFICATIONS/TRAINING
Microsoft Certified Professional (MCP) – includes Microsoft Windows 2000 Network Infrastructure, Windows 2000 Server and Windows 2000 Professional, ISO 9000 Total Quality Management (also taught)

TECHNICAL SKILLS
·         Languages: Visual Basic .NET, SQL, SAP, VMX, Fortran
·         Web Technologies: JavaScript
·         Databases:  HP, UNIX, Oracle, SUN systems, SCADA’s, DCARS, VoIP, PBX and IP PBX, Cisco routers, Microsoft Dynamics NAV
·         Tools: RFID and scanners, hubs, switches, servers, firewalls, PC-based workstation equipment, CAT5/fiber, RAID
·         Testing Tools: Loadea, webStress, Microsoft Application Center
·         Operating Systems: 2007/2003 Microsoft Office Suites (Trainer in these suites), Sun Solaris, Windows 2000, Windows 2003, XP Professional, Vista and Windows 7 Professional, Windows Server 2003/2008, Peoplesoft, VMWare Virtualization, Group policy & preferences, Exchange 2007 Server, Active Directory
·         IT security PCI-DSS, ISO/IEC, XML integrations


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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