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Teresa Plone
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9876
Lakeview Blvd
Stow,OH 44001
teresaplone@gmail.com
(330) 414-9876
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PERFORMANCE PROFILE
IT Manager
professional with 15 years experience focusing on cost reduction, leveraging
technology and delivering results in manufacturing, retail, health care and
insurance industries. Experienced in
team development and IT support. Goal
and project oriented with 6 years in a leadership role with 12 direct reports. Adept at working with multiple-teams and
various levels of stakeholders.
Core Competencies:
EDUCATION
Masters of Business
Administration (Executive MBA) 2011
Kent State
University, Kent, Ohio
Bachelors Degree
Arizona
State University, Tempe, Arizona
EXPERIENCE
Experis Consultant@ The Lubrizol Corp Wickliffe, Ohio 2007 – Present
Software Asset Manager—Led initiative to create and
maintain the software rationalization efforts, resulting in cost savings and
improved tracking.
ü
Decreased software costs by over $250,000, eliminating redundant
and unused software in the first quarter of the project.
ü
Streamlined all user surveys utilizing existing company
infrastructure.
Senior Service Desk Analyst and
Rollout Project (2007 –2010)
ü
Earned recognition for consistently exceeding team performance.
ü
Created process documentation and knowledge base articles for
6800 users.
ü
Resolve complex user support requests, including WAN, SAP &
wireless devices.
ü
Meet SLA guidelines, provide feedback when SLA guidelines were exceeded
ü
Repaired several legacy key systems, saving $60,000 and vital
downtime
ü
Enforce all company policies and procedures regarding security
and data
Aultman Health Foundation, Canton, Ohio
2006 –2007
EMR PC Refresh Project Manager—Led a team of 3 IT Analysts to
return out of lease equipment and refresh new computers as well as safely
migrated critical data. .
ü
Discovered and returned 900 out of lease PCs, saving over $3M
annually.
ü
Saved migration costs
using lease vs. buy comparisons on specialty PC systems.
ü
Designed a tracking system to streamline data entry and serial
numbering.
ü
Aid local helpdesk/desk side support when needed
The Brain Food Cafe, Akron, Ohio
2006 –2007
President—Responsible for all contract
negotiations, vendor contact, menu specs and market research. Direct P&L responsibility.
ü
Manage staff of 12 employees, hiring/firing decisions and talent
coaching
ü
Create and maintain staff training program
ü
Increased sales by 30% over previous location
ü
Analyze and track sales and marketing campaign effectiveness
Robert Half
International(Various Projects), Akron, Ohio 2004-2005
Windows Migration Engineer—Acted as migration consultant
and ongoing support for several fortune 500 companies. All projects completed on time.
ü
Completed a multi-site office migration for Progressive
Insurance.
ü
Packaged 400 pieces of software, saving support costs and
automating installations for the Westfield Group.
ü
Completed PC and Macintosh (Mac) migration of 1200 users for
Sterling Jewelers.
Obee’s Soup, Salad, Subs, Akron, Ohio
2001
–2006
Area Director, Northeast Ohio—Created Brand identity for the
Obee’s chain in Northeast Ohio, train franchisees, conducted site searches,
lease negotiations and vendor relations.
ü
Grew concept from 23 to 175 locations in 21 states.
ü
Developed strategic marketing campaign, growing year over year sales
by $100,000.
ü
Streamlined construction project management, reducing build out
time by 30%.
ü
Created local training program, act as coach and mentor to
employees
PC On Call, Cincinnati, Ohio
1998 –2001
IT Product Developer &
Project Manager—Managed R&D budget of $650,000. Created all technical best practices. Responsible for product selection and service
product development for a 7 state region and 250 PC technicians.
ü
Negotiated new vendor relationships with Intel, Kingston, Ingram
Micro and Acer to reduce product cost and decrease failure rate by 15%.
ü
Forecast inventory and re-order quantities to cut lead times by
2 days.
ü
Lead the development of customer quote tools, online ordering,
IIS & Intranet administration, and SharePoint page development to enable
real-time sales data.
PROFESSIONAL DEVELOPMENT
ü Microsoft Certified Professional,
Windows XP Professional, Network Infrastructure, Windows 2000 Server
ü Proficient in Spanish (oral and
written)
ü 2010 trip to China to visit
Armstrong, China MTR, Tong Ren Tang Pharmaceutical, Coca-Cola, other
manufacturing plants and cultural centers.
“Todd was
always a strong contributor who brought great ideas to the table. He was very
technically savvy and was very easy to work with.” –Jason Guseman, HR Director
“I had
Todd as a student in an MBA course at Kent State University. I found him to
be focused, committed, thorough, and analytical. His work quality was
outstanding and I believe his skills would be an asset to any company” Tom
Mauer, Adjunct MIS Professor
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Technical Skills
VPN/WAN
support
Software
Asset Management
HP Service
Manager/ HP Asset Manager
ITIL/ITSM
Foundations v3
MS Excel
and office products
MS SharePoint
Firewall/Router
Configuration
HIPAA/SOX
Compliance
Financial
Analysis
Multinational
Experience
Proficient
Spanish both verbal and written
Certifications
Microsoft
Certified professional
SonicWall
Certifications
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“Todd is intelligent and highly technical. He quickly grasps new
concepts and their application. He is a welcome addition to any team.” -Dan
Russo, Corp Account Manager, Moen
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