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Sofia
Kim
309 Coolidge Street,
Larchmont, NY 10001
Home Phone: (917) 745-9876
Email:
sofia@live.com
Objective:
To work in a challenging position in the
computer network support field.
Professional Summary:
Experienced Information Technology
Specialist over 15 years of hands-on expertise administering, tracking and
supporting software applications and computer hardware for a variety of
companies generating $5 to $ 50+ billion in revenue per year. Adept at solving
IT problems and completing projects on time to correct IT flaws while
increasing employers’ income streams. Regularly interact with company executives’
flow of operations for major corporations.
Experience:
Catholic Charities
NYC
New York, NY
IT Consultant
February 2011 – Present
Major Duties:
- Troubleshoot
hardware/software problems for Microsoft Windows XP, 7 – based network
desktop and laptop machines, HP and
Konica printers for users in field offices located in NYC and northern suburbs.
- Troubleshoot
networking issues with hardware Internet routers from HP and Net Gear, and
internal networking issues for field office locations.
- Troubleshoot
TCP/IP, DNS, DHCP and Windows Active Directory issues in Windows 2003/2008
domains.
- Install
new computers for users and configure workstations to join the Microsoft
Windows Domain.
- Provide
status reports and recommendations to management on issues worked and
recommendations.
- Work
with Archdiocese of NYC help desk
to resolve users’ computer issues and network issues at field offices.
- Work
with Archdiocese of NYC systems administrators in rolling out Watchguard
firewall and Microsoft Windows 2008
servers to improve network infrastructure at field offices.
- Communicate
and work with 3rd part telephone equipment provider on roll out
of VoIP telephone service at field offices of agency.
- Evaluate
field offices computer networks and make recommendations for network
improvements.
Comodo Corporation
Jersey City, NJ
Systems Administrator / PBX
Administrator December 2007 – January 2011
Major Duties:
- Troubleshot
hardware/software problems for Windows XP-based desktop machines for
users.
- Troubleshot
Microsoft Office 2003, 2007 and 2010 issues, as well as TCP/IP networking
issues on workstations, servers, network equipment, and with vendors.
- Interacted
with IT support staff with offices in the Ukraine, China, United Kingdom
and Romania to ensure network viability in those markets and maintain
network infrastructure.
- Installed
and configured new LINUX and Windows 2000, 2003, and 2008
based-servers. Make recommendations
on technical upgrades and infrastructure improvements.
- Administered
Coral Tadiran IPX 500 Digital –
Voice over IP (VoIP) phone system.
- Troubleshot
issues with PBX system and third party hosted front end IVR system
- Researched and implemented a backup solution to Windows based
servers, workstations, and laptops to ensure retention of company data in
local office in the event of data loss.
- Worked with internal Salesforce.com administrator to implement a VoIP progressive
dialing solution that would integrate with both Salesforce.com and Tadiran
PBX system for the sales department.
InfoTech
Corporation
New York, NY
Systems
Administrator/Desktop Support November 2005 – November
2007
Major Duties:
- Installed new
client workstations and Microsoft 2000/2003 servers and troubleshot
Microsoft Windows 98, 2000, XP workstations, Windows 2000/2003 servers and
Active Directory issues.
- Maintained
20+ Windows 2000/2003 based servers with 500 desktop users across 10
different client locations, as well as MS Exchange 2000/2003 email server.
- Troubleshot
all hardware and software applications on Dell, Lenovo Thinkpad, and
Blackberry handheld devices, as well as HP printer problems.
- Installed,
upgraded and troubleshot Blackberry Enterprise Server (BES) 3.6 and 4.0
- Administered
and troubleshot Backup Exec server at different client locations with
businesses ranging from financial and investment companies to Media companies,
including: Freeman and Company, E&M Media Company and International
Strategy and Investments (ISI).
- Researched
IT solutions for customers, which included: upgrading Windows Servers,
backup servers, and tape backup systems.
- Proactively
performed security updates, antivirus maintenance on client servers and
workstation at clients’ locations and reduced the threat from network
intrusion and computer viruses.
All Nations Office Machines Corporation Forest Hills, NY
Computer
Support Specialist
January
2004 to November 2005
Major Duties:
- Administered
Windows 2003 Server-based network in office. Identified problems and
incorporated solutions on clients’ machines involving Windows 98, 2000 and
XP applications and hardware.
- Identified
network computer problems on client and office network minimizing network
downtime and ensuring greater productivity for customers’ employees.
- Recommended
computer software and hardware products to customers.
- Provided
technical assistance to other technicians guaranteeing continuity of
operations.
- Wrote
presale proposals for customers on Computer Systems/network upgrade or
multi-function copier upgrade.
Key Systems Corporation New
York, NY
Computer
Technician May
2001 to October 2003
Major Duties:
- Oversaw
the IT hardware support needs for over 5,000 users located at various Con
Ed offices, power stations and sub-stations.
- Troubleshot
IBM compatible computer hardware and software problems in a Windows
95/98/NT 4.0 and Windows 2000 network environment, which included the
Compaq Proliant line of servers.
Replaced hard drive raid controller card, hard drives, and
motherboards.
- Troubleshot
issues with Hewlett Packard (HP) LaserJet series of printers and ink jet
plotters for the Engineering Departments at Con Edison.
- Assigned
to Indian Point Nuclear Power Station and underwent Federal background
check to obtain secret security clearance in order to access facilities as
a computer technician and work on computer servers and workstations.
- Communicated
with users in an effective, transparent manner to ensure an IT
interruption-free work environment.
Education:
Columbia
University – CTA Program New
York, NY
Certificate in Network Administration and Design May 2004
Fordham University – College of Liberal
Studies Bronx, NY
BS Computer Information System August
2002
Professional Certifications:
Comptia A+, Comptia Network +, Dell
DCSE, Toshiba Certified Technician
Computer Skills:
Software: Windows 2000, XP, and Vista Workstations.
Microsoft Windows Server 2000, 2003 and SBS 2003 and 2008 Server. Microsoft
Office 2000 and 2003. Blackberry Server
3.6, 4.0, and 4.1 versions. Microsoft
Exchange 2000 and 2003 Servers. Veritas
Backup Exec 9.0, 10.0 and 10d. Linux
Debian distribution.
Hardware: Dell
Laptops and Workstation and server lines, Lexmark printers, Hewlett Packard
Printers workstations and servers, Cisco Routers, Compaq / HP Proliant Server
series. Quantum tape backup drives.
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