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BATON ROUGE COMMUNITY COLLEGE , Baton Rouge , LA
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VICTORIA TOM
309 Old Perkins Place; Prairieville ,
LA 70001
Phone:
(225) 348-9876 / E-mail: victoria@cox.net
CERTIFICATIONS Certified Information Systems Auditor
EMPLOYMENT
2010 Information
Technology Director
To Present Louisiana Office of Juvenile Justice,
Baton Rouge, LA
·
Managed the delivery
and implementation of technology for the Office of Juvenile Justice (3 Youth
facilities, 11 regional offices and Central Office).
·
Developed short and
long term strategies maximizing technology use at the agency by implementing an
IT Planning Committee to engaged agency management in aligning technology
decisions with the overall mission.
·
Led the
implementation of applications and tools supporting business processes, data
analysis and reporting using IBM Lotus Notes, .Net, SAS, DB2, Microsoft SQL and
SharePoint.
·
Managed technology
Federal grant resources for technology based education enhancement at the
facilities.
·
Represented the
Office of Juvenile Justice in inter-agency technology initiatives and planning
groups.
·
Developed and
managed IT budget.
·
Assisted with the consolidation
of the technical support functions with the Department of Public Safety.
2009 to 2010 Information
Technology Management Consultant Supervisor
Louisiana Department of Education,
Baton Rouge, LA
·
Provided technical
management consulting to the Office of Student and School Performance
Accountability Analysis and Assessment units responsible for State and Federal
school performance reporting.
·
Managed two internal
resources and an external consulting resource to produce school accountability
reporting information.
·
Interpreted and
communicated data reporting information to School District personnel.
·
Developed
applications using Microsoft SQL and SAS to capture and analyze district,
school and student data; apply algorithms; and build school accountability
reporting results.
2006 to 2009 Senior
Information Technology Auditor
Blue Cross/Blue Shield of Louisiana,
Baton Rouge, LA
·
Contributed to the
effective implementation of new technology applications as an audit consultant
evaluating scope, requirements, test plans and results, compliance with
methodologies, stakeholder participation and risk management.
·
Led information
technology audit projects that identified opportunities for improvements in
process efficiency, controls, and effectiveness.
·
Provided audit
support for the successful completion of the SAS70.
·
Evaluated and
recommended the utilization of process improvement frameworks including the
DMAIC model.
·
Strategically facilitated
the leveraging of ideas and best practices with Information Technology
Management ensuring that technology solutions and process improvements are
implemented to manage technology risks while meeting information integrity,
data reliability and data security requirements.
·
Analyzed a broad range
of technology implementations including ERP systems, IT Security applications,
database systems and network applications identifying exposures and developing
control solutions.
·
Coordinated with IT
Management and external entities to gather and analyze information to assess
compliance with regulatory requirements.
2000 to 2008 Adjunct Faculty – Part time
UNIVERSITY OF PHOENIX, Baton Rouge,
LA and Online Campuses
· Instructed undergraduate and graduate courses including
Computer Information Systems (CIS),
Project Management, Technology and Information Management, Systems Analysis and
Design, Software Engineering, Project Planning and Implementation, Database
Management in both the Online and Classroom educational environments.
· Prepared and post lectures, assignments, and classroom
discussion material.
· Provided grades and feedback for adult students.
2005 to 2006 Information
Technology Director
·
Provided leadership
and management to information technology staff to ensure that quality service
and support were provided to the user community.
·
Improved the quality
and efficiency of service delivered by the information technology department to
the campus community by developing and implementing user service communication
procedures, service level agreements, project management strategies and quality
of service techniques.
·
Interacted with college leaders and developed the
Information Technology Strategic Plan that maximized the use and implementation
of information technology resources at the college.
·
Developed and
managed the information technology budget.
·
Managed major
projects that improved the effective utilization of the SCT Banner enterprise
application that supported the college functions including Student Financial
Aid, registration, and other business processes at the college.
·
Provided support and
management of the BlackBoard technology based learning tool.
·
Developed and implemented solutions that
improved and enhanced the college network infrastructure and technology based
learning environment.
2004 to 2005 Information
Technology Auditor
OFFICE
OF THE LEGISLATIVE AUDITOR, Baton
Rouge , LA
·
Assessed compliance
with financial systems controls by executing audit program steps; tested
infrastructure technologies, development projects, data center operations,
security, and information technology related work processes; examined and
analyzed records, reports, operating practices, and documentation.
·
Evaluated policies and procedures; made
recommendations that improved policies and procedures that minimized the
opportunity for fraudulent activities.
·
Provided
quantitative assessment of control effectiveness by collecting, analyzing,
compiling and summarizing data and trends.
·
Developed audit
results by exploring new and unique technology applications; that added value
to the efficiency of audit investigations; ensured that the audit team
accomplished quality results.
·
Communicated reports to auditee management
for State Government Agencies that supported improved decision-making and
process functionality.
·
Used EnCase to perform forensic analysis of hard
drives and associated media to identify fraud and misuse of these resources.
2002 To 2004 Information
Technology Security Manager
LOUISIANA COMMUNITY AND TECHNICAL
COLLEGE SYSTEM, Baton Rouge, LA
·
Developed the IT Security
Policies and Procedures that were approved by the Board of Directors.
·
Implemented strategies and
procedures to deploy information security for the PeopleSoft Financials, Human
Resource and Student Administration systems.
· Created and implemented a process to standardize the processes and
quality of services delivered by the Information Technology division.
· Managed a
team of ten Information Technology staff including IT Analysts, Applications
Programmers, Network Managers, and System Administrators. Established goals for the team and provided
support for continuous development.
· Participated
in monthly board meetings and interacted with campus leadership to develop
strategies that improved the communication and resolution of technology issues.
·
Project Manager for Information Technology projects including the
implementation of the PeopleSoft release 8, Human Resource time tracking system
and the Information Technology Security policy.
· Managed consulting resources and vendors to augment existing staff to
provide critical IT support services.
2000 To 2002 Database Systems Manager
HIBERNIA
NATIONAL BANK, Baton Rouge ,
LA
·
Implemented and managed a
database containing critical customer resource management information for
strategic planning and executive analysis.
Documented the development procedures for executive management and
audit.
·
Led the implementation of the
database creation cycle that improved the efficiency and timeliness of
information availability.
·
Analyzed data to provide
Executive reports and assure validity of information.
·
Assured the availability of
information by developing and implementing security procedures and system
monitoring applications.
1999 To 2000 Internal Auditor
LOUISIANA
WORKERS’ COMPENSATION CORPORATION; Baton
Rouge , LA
·
Performed full-scope audits of business
controls, processes, and systems, in accordance with traditional internal auditing
standards (IIA) including general controls reviews, high-level and detailed
security reviews, application controls assessments, disaster recovery and
business continuity planning, and IT risk assessments.
·
Communicated effectively with management
throughout the audit process with regard to developing a mutually effective
audit work schedule.
·
Provided oral or written presentations to
senior management during and at conclusion of an audit, discussing
deficiencies, recommending corrective action and suggesting improvements in
internal controls.
·
Developed a Disaster Recovery
template for the Information Technology division that assured the recovery of
information and the continuity of business processes.
· Developed
queries and reports to use as audit tools that facilitated data analysis.
1992 To 1999 LOUISIANA
STATE UNIVERSITY; Baton Rouge, LA
· Coordinator
of Computing Services, managed Security for the university mainframe and UNIX
system for approximately 35,000 users.
· LSU
Foundation Account Manager, managed revenue for Foundation accounts totaling
$80,000 per month from individual donors, corporations, and organizations.
· Insurance
Account Manager for the LSU Student Health Center, managed student health
insurance accounts for 10,000 customers that assured accuracy of billing,
collection and reporting.
1990 To 1991 Senior Actuarial Technician, Systems and
Research
MONUMENTAL LIFE INSURANCE COMPANY; Baltimore, MD
· Extracted
and analyzed insurance policy historical data elements for statistical research
· Developed
and implemented mainframe programs in FORTRAN and COBOL to perform insurance
risk assessment and analysis.
· Converted
mainframe financial data into user-friendly format using spreadsheet
applications. Macros and functions were
used to automate data analysis processes.
· Supported
and enhanced the Marketing Department’s rate cards development process by
implementing functionality in publication applications that automated manual
tasks.
EDUCATION LOUISIANA STATE UNIVERSITY, Baton Rouge, LA
M.S.
MANAGEMENT INFORMATION SYSTEMS AND DECISION SCIENCE May1999
Concentration in Management Information Systems, Minor in
Internal Audit
PENNSYLVANIA STATE UNIVERSITY, University Park, PA
B. S.
MATHEMATICS May 1990.
PROFESSIONAL
AFFILIATIONS Information Systems Audit and Control Association – 2006-2009
Institute
of Internal Auditors – 2006-2009
Louisiana
Technology Council - 2004
Association of Information Technology
Professionals – 2003 – 2004
References available upon request.
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