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Joy Rabasa
309 Glorietta Circle ¨ Santa Clara, CA 95001 ¨ (408) 499-9876 ¨ joy.rabasa@gmail.com
Information Technology Director
V
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ersatile IT leader with
comprehensive experience in dynamic IT organizations. Talent for identifying
opportunities, analyzing operations, and developing winning solutions.
Expertise in enterprise technology, information systems, and operations.
Excellent interpersonal, facilitation, and communication skills. Impeccable
work ethic. Analytical, innovative, and articulate.
Areas of Expertise
Global IT Initiatives
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Project Management
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Large-scale ERP Systems
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Regulatory Compliance
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$MM Budgeting &
Cost Control
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Change Management
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Outsourcing Strategies
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Staff Training & Development
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Ongoing Process
Improvement
|
Professional Experience
BLUE COAT SYSTEMS, INC., San Jose, CA
Senior Director, IT Shared Services (Mar 2009 – Sep 2011)
Managed global
IT Shared Services organization (Sunnyvale and Bangalore) in areas of IT applications,
vendor management, release management, Executive Briefing Center, and Blue
Coat-on-Blue Coat. Directed outsourced staff
(80%), including 6 managers, and 12+ analysts.
Planned and controlled $6 million budget.
n Decreased Application
Support expenses 35% by implementing outsourcing plan.
n Deployed ITIL processes:
incident management, problem management, and release management.
n Lowered S&M expenses
15% ($400,000) via introduction of vendor management and negotiation of
multi-million-dollar contracts.
n Developed Blue
Coat-on-Blue Coat initiative, which involved participation of IT leadership in
key customer presentations in Executive Briefing Center.
BEA SYSTEMS, INC., San Jose, CA
Senior Director, IT Support (2006 – 2008)
Led global IT support
organization spanning U.S. and India and comprised of IT Applications, IT Helpdesk,
and IT Client Services groups. Managed
largely-outsourced staff (75%), including 7 managers and 70+ analysts. Supported 4000+ users, averaging 6,000
tickets per month. Controlled annual department
budget of $16 million.
n Reduced costs by $1 million/quarter
to run rate. Managed funding for IT
projects in which cost savings were applied to business groups to benefit BEA’s
bottom line.
n Transformed organization
from silo to 3-tier structure. Created subject
matter expertise organization of developers, improving retention to average of
4 years when norm was 2 years.
n Decreased staff 30% while
maintaining excellent customer satisfaction rating of 4.5+ on 5-point scale.
n Reduced customizations
from hundreds per month to 45 per quarter.
n Rebuilt 100-person IT
support organization into leaner, more cost-effective group, allowing funds to
be diverted to higher-value projects.
ARMANINO MCKENNA LLP, San Ramon, CA
Director, IT Assurance & Risk
Services
(2004 – 2006)
Managed and audited
Sarbanes-Oxley IT compliance for clients, which involved risk analysis, IT narratives,
test scripts, initial testing, remediation, and re-testing within area of IT
General Controls and IT Application Controls.
Contributed to IT-related initiatives, including business process re-engineering. Enforced COSO and COBIT IT standards and PCAOB
auditing standards.
(Continued)
Joy
Rabasa/Page 2 of 2
ARMANINO MCKENNA LLP, San Ramon, CA (Continued)
n Led IT SOX
(Sarbanes-Oxley) compliance efforts for diverse clients, including $3 billion
technology company. Established clients’ internal controls and guided process
to ensure successful audit results.
n Directed standards,
scheduling, and sales support for newly-created organization. Contributed to
firms 20% growth in single year and achieved department revenue of $2 million.
n Expanded consulting
division from $4 million to $10 million within 2 years, leading IT operations.
SUN MICROSYSTEMS INC., Santa Clara, CA
Senior Manager, IT Application
Support
(2002 - 2004)
Directed EAI (Enterprise Application
Integration), governance, and process team.
Developed global IT support processes and methods to decrease cost of
global IT application support, increase response time, and enhance service. Supervised 14 analysts and controlled budgets
valued up to $12 million. Ensured Sarbanes-Oxley
compliance within department. Introduced Six Sigma methodologies into Global IT
Application Support group.
n Decreased analysts
response time to alarms 28%, producing savings of $220,000 via application
alarm resolution improvement program.
n Earned nominations as finalist
for “Best Use of Sun Sigma” for alarm resolution program.
n Redesigned global
application support transition process to expedite transition times of
applications into support without increasing headcount. Reduced transition times by 75% (from 100+
days to 25 days) by cutting steps to transition applications from 75 to 18,
resulting in annual labor savings of $375,000.
n Recognized as first to
introduce IT-adopted change techniques by training staff in concepts of CAP (Change
Acceptance Process) and PE (Process Excellence).
Senior Manager, ERP Projects &
Programs
(2000 - 2002)
Supervised 12 project
managers and development team managers with oversight of 65 IT developers. Managed budgets valued up to $20
million. Devised and established program
management methodologies to support Sun's global deployment of Oracle
applications, implemented in locations across 55 countries and supporting
5,000+ users. Directed deactivation of legacy ERP systems to facilitate
migration to Oracle.
n Led implementation of
world’s largest single-instance of Oracle ERP suite to on-time, under-budget
delivery, primarily due to improved project management approach.
n Reduced ERP development
team by 40% despite tripling of customer base.
n Decreased backlog of
unfulfilled requirements 82% and cut average aging 100 days by eliminating
cross-department competition through implementation of requirements
prioritization process.
APPLE COMPUTER, INC., Cupertino, CA
QuickTime TV Operations Manager,
Internet Services Group
(1999 - 2000)
Created and managed new group to
promote use of QTTV (QuickTime TV), including 8-member team. Oversaw webcasts
for keynote addresses, concerts, and events.
Developed highly-scalable infrastructure to monitor and support QTTV
viewing. Provided stored video to audiences of 100,000+.
n Formed and managed lucrative
partnerships, such as Akamai Technologies.
n Attained viewership of
10Gb/s with 10,000 concurrent users and ability for tenfold expansion.
Supported QTTV growth to stream 16Gb/s with 80,000 concurrent users, while
cutting labor costs in half.
Board Seat
PARACLAE, Los Gatos, CA
Boutique business and strategy consulting firm focused on helping
business leaders reposition companies through transitions or to accelerate
growth and boost overall profitability. for growth or transition
Advisory
Board Member
(2009 - Present)
Education
University
of Arizona,
Tucson, AZ
Bachelor of Science: Business Administration
with major in Management Information Systems
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