Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
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(619)
985-9876
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Anna.royce@gmail.com
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Information
Technology and Services Leadership: IT Systems Manager
15 years of successful IT leadership –
network management, integration, and administration
Multifaceted
IT leader with a master’s degree in Homeland Security bringing deep technical
expertise and a unique security perspective to manage large, secure IT Systems.
Provides computing services with a diverse mix of platforms, including: PC,
MAC, and server-based solutions using a broad array of operating systems and
virtualization techniques. Experience managing an IT department and staff to
design, implement, and maintain networks and computer systems serving over
2,000 users. Expert problem solver who
rapidly diagnoses and resolves critical system issues. Applies business
vision and a motivational leadership style to the challenges of reducing
costs, and improving service levels, up-time and operational efficiency.
Provides a clear communication bridge among executive leadership, business
users, non-technical stakeholders, and technical teams.
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“Adam is a professional who I can count
on. He brings together the rare combination of industry expertise, strategic
and tactical understanding, excellent communication skills, and a passion for
problem solving, successful project execution and customer satisfaction.”
- Marc Dillon, Manager, Solutions Marketing atIHS Global
Insight
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Technical
Proficiencies
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Expert Knowledge
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PVendor
Vetting
PProject
Management
PNetwork
Administration
PStrategic Planning
PDisaster Recovery & Security
P
Infrastructure Acquisition
P
Software as a Service (SaaS)
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Career
Highlights
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Twelve years of IT Management experience
creating a high-performanceIT support function, managing a lean support team in
the design, implementation, and maintenance of the SDSU college-wide IT
computer network consisting of 2,000+ PC systems. Reputation for exceptional
service, relationship building, vendor vetting, and training. Transformed
inefficient support serviceinto a model of quality, reliability, and user
trust.
Recognized for excellence in customer service and
relationship management. Achieved
performance objectives with a talent for communicating, consensus building,
and leadership of teams at all levels of the organization. Demonstrated track
record of preparing and delivering effective presentations, training
programs, and written documents to customers, as well as internal management
and decision makers.
Comprehensive technical understanding
of network, server, operating systems, virtualization, Web, and database
applications and environments. Subject Matter Expert (SME) in Homeland
Security issues and challenges, and government compliance requirements such
as threat and risk assessment, EPCRA, NIMS, ICS, Sarbanes-Oxley, HIPAA as
well as the development of organization-based, scalable standards. Intricate
understanding of operating systems, virtualization tools, hardware platforms,
and networks, and a passion for problem solving.
Manage the procurement of all hardware and software
purchases for complex IT Systems network with
an annual budget of $200k. Achieved Life-Cycle Cost Savings of 30+% through
competitive bidding, relationship building, energy rebates, and innovative
design. Evaluated products for compliance with standards and compatibility
requirements.
Proven Expertise in Project Management and Analysis,
with exceptional organizational, team building, and problem solving skills.
Known for providing leadership in driving change and process improvements in
team environments. Successfully completed more than 30 significant IT
projects for Fortune 500 customers. Proven
ability to deliver results, and meet professional quality standards,
schedule, and budget objectives.
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Professional
Experience
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Adam Royce IT Consulting, San Diego, CA
Independent
Consultant, (2011 -
Present)
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Provide IT management expertise to
small-to-medium sized companies. Function as Lead Designer and VP Customer
Solutions for two of the largest accounts: IReadySystems and Data Center
Rebates.
·
Designed, patented and developed a
cross-platform mobile alerting system that connects civilians to emergency
response organizations.
·
Designed containerized portable
data center for backup solutions for several San Diego-based companies.
Solutions involved unified communications and energy efficiency, improving
utilization and decreasing development time.
IHS Global Insight,Englewood, CO
Senior Project Manager, (2007 – 2011)
·
Managed multi-discipline development
teams providing SaaS services in the implementation of 30+ software projects for
Fortune 500 customers.
·
Received recognition for
exceptional customer care and relationship management - Customer’s 1st Award,
2011.
·
Project
Highlight: Oversaw all aspects of
implementation and delivery for the Canadian emergency alert system – a
cloud-based, distributed client-server system that allows interagency
exchange of standardized alerts. Translated requirements into programming
directives, managed project budget of $100k, conducted system testing and
client training. System is a model for other countries, including U.S.
San Diego State University, San Diego, CA
IT
Systems Manager, (1994
– 2006)
·
Achieved steady advancement to IT Systems
Manager of PC staff within the College of Sciences. Designed, implemented and
maintained the network and computer systems for 2,000+PCs, and provided
support for over 500 faculty and staff.
·
Managed departmental functions,
including: hardware and software procurement (up to $150k college-wide
upgrades), vendor management, network configuration management, network
design and security, equipment installation, configuration, and validation,
and on-going maintenance.
·
Designed and organized an advanced
organization-wide grid computing initiative that reduced dependence on, and
expense for, San Diego Supercomputer Center for simulation research.
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Education
and Certifications
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San Diego State University - San Diego, CA
Master of Science in Homeland
Security, 2006.
Bachelor of Science in Biology, 1994.
Certifications
CCNA
CompTIA Network+ Certified
Community Emergency Response Teams(CERT)
Certified, San Diego Chapter, 2008.
NIMS IS-100, IS-120.A, IS-200,
IS-546, IS-700, IS-701, IS-702, IS-800
Advanced Threat and Risk Assessment,
Texas Engineering Extension Service
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Professional
Associations
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FBI
InfraGard, Member.
Adjunct Faculty, Homeland Security
Graduate Program, SDSU (2006 – Present).
Technology Consultant, National
Institute for Urban Search and Rescue, (2005 – Present).
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“Adam is an exceptional individual who
can dig in and solve any technical problem. He is able to break down complex
issues and communicate the solution in a way that everyone understands. Adam
has a great attitude and is a pleasure to work with.”
- Dan Gatti, President and CEO of
Data Center Rebates (Client)
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