How To Write A Resume For Customer Service Representative in Word Format Free Download -->

How To Write A Resume For Customer Service Representative in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Maya Hines
309 Johnstone Road
South Charleston, WV 25001
Mobile (304)951-9876
 Mayahines@gmail.com


PROFESSIONAL EXPERIENCE

CASCI
Customer Service Representative II                                             2009-Present
Cross trained for Member Service calls, and casework, including but not limited to:  membership updates, performance groups, dedicated units, dedicated members, adjustments, and member correspondence. Cross trained on multiple systems. Adjustment capability on multiple systems.  Proven ability to work on my own, or as a team. Dependable, and able to complete tasks with ease. Simple and Complex Adjustment experience.. minimal assistance from leadership staff.. Communicate with various individuals in externally as well as internally, including but not limited to: CareFirst Members and Providers, supervisors, adjusters, case managers etc.

HUDDLESTON BOLEN LLP, Charleston, WV
Receptionist/Legal Secretary                                                           2006 – 2009
Responsible for entering all billable and non-billable time for assigned attorneys and Legal Assistants. Secretarial duties include court filings, preparation of legal documentation, and heavy filing. Fully accountable for professional representation as first point of contact for a fast paced law firm, implementing initiatives to ensure the smooth functioning of a busy reception area and efficient operation of an extremely demanding switchboard and conference center. Type and distribute documentation, correspondence and relevant reports. Perform diverse administrative duties and clerical procedures including correspondence, associated photocopying/dissection into relevant procedures; ordering and maintaining office supplies and kitchen supplies.

VALLEY GARDENS, Charleston, WV
Assistant Perennial Manager/Advertising Coordinator                       2001-2006
Web design/manager and also has a solid understanding of the software/website development process Integrated new register functions as well as new network systems utilizing Windows XP professional Office. Trained and/or instructed all employees in Microsoft Office suite applications. Coordinate monthly, and seasonal advertising and sales campaigns. Actuate/update weekly advertising planning calendars. Input into computer system. Advertising responsibilities included designing ads for periodicals and newspaper Fully involved in the design of store signage, layout for point of purchase; displays, and logo.  Competent in conducting the end-of-day procedures including counting cash, preparing and making bank deposits, and POS accounting. Maintained records of sales date and bank deposit


AUTOMATED WAGERING INTERNATIONAL, Charleston, WV
Computer Operator II                                                                                    1998-2001
Participated in the upgrade and launch of West Virginia State Lottery’s new online gaming system. Coordinated the establishment and organization of the procedures and protocols for the control room. Maintained and operated UNIX, ORACLE, and GUI Interface systems in accordance with WV Lottery protocol. Maintained online Charleston and Fairmont backup systems. Operated Technical support after hours. Took and documented trouble calls; trouble shot and diagnosed problems and took appropriate follow-up action. Dispatched a service representative to all trouble calls not cleared in the Hotline interface with agent. Operated various telecom equipment, CRT, etc. Developed and monitored HOTLINE/dispatch procedures and documentation materials.

LUBY, COATES, AND GOAD, South Charleston, WV
Medical Assistant                                                                                           1997-1998
Performed routine medical office procedures including recording patient's vital signs, collecting specimens as directed, assisting doctors during medical exams and patient appointment scheduling, answering phones and maintaining patient medical charts.

EDUCATION

WEST VIRGINIA STATE UNIVERSITY, Institute, WV
B.A., Regents                                                                                      December 2011
A.S., Communications                                                                      December 2011
A.S., Science                                                                                                 May 2010

NATIONAL INSTITUTE OF TECHNOLOGY, Cross Lanes, WV
Medical Business, Clinical Specialist                                                              1997

 

SKILLS


Microsoft office 2010 (Word, Excel, Power point, Access, Outlook). Unix, Oracle, GUI, Worldox, CMS (Legal Case Management Software), Adobe InDesign Photoshop, Illustrator, Acrobat Reader, photography, Typing wpm 60, NASCO Customer Service Workstation, Facets  471, Personix, Care Planner, Blue-Squared, TRMS/SIR, Care Reference Tool/Edit Resolution Tool, Lotus Notes, NASCO 3270 Mainframe Flex x NCA 3270 Mainframe       

 

ACTIVITIES


Master Gardener since 2004
Manna Meal Volunteer since 2006
Avid Reader and Armature photographer

Melissa Hines /31 Johnstone Road/South Charleston, WV 25309/
Mobile(304) 951-5545 Melissadhines@gmail.com


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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