Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Elin Gillespie
Gillespieelie@marshall.edu
SUMMARY:
Over the past 7 years working as an
independent contractor in the field skills learned while studying at Marshall
University full time have been a great asset. Those skills included MCSE and
CCNA emphases. While working for several federal agencies, large businesses,
and educational institutions. The experience is very insightful, while with
these companies I have built my skills as an operator on multiple platforms and
systems, along with putting into practice the lessons learned while in school
in a real world environment, also working in a team environment, and
independently.
EDUCATION:
Carver Career Center, Charleston, WV
Computer Information Technology Certificate May 2002
Marshall University, Huntington, WV
Computer
Information Technology, A.S.(CCNA,MCSE)
Management
Information Systems, A.S.
EXPERIENCE:
Advanced
Technical Solutions, Network Engineer Nov-2010- May-
2011
Receive incoming calls, take notes and address client
needs in a manner
conforming to service level commitments
Receive and log customer service requests
Perform Monthly Maintenance for managed customers
Notify and work with support organizations to identify
and resolve client problems
Troubleshoots incoming calls from clients regarding
problems with desktop functionality, network connectivity and application
support. Log issues and either resolve them or ensure that they are dispatched
to the applicable support group
CNSI, HITS National Help Desk Analyst 2008-2010
Receive incoming calls, take notes and address client
needs in a manner
conforming to service level commitments
Submit password and program configuration changes as
needed.
Receive and log customer service requests.
Escalate problems to the appropriate support groups
Notify and work with support organizations to identify
and resolve client problems
Troubleshoots incoming calls from clients regarding
problems with desktop functionality, network connectivity and application support.
Log issues and either resolve them or ensure that they are dispatched to the
applicable support group
Scientific
Games International, Contractor 2007-2008
Monitor the four major gaming
venue’s for the State of WV
Monitor all limited lottery
locations
Run accounting Database Jobs
Run Backup’s on Database
WVU
Institute of Technology, Administrative Assistant 2007
Maintain the alumni database
Oversee endowment accounts and $15 million dollars in
assets annually
Keep track of money coming in from donors and work
with
other departments to aid students with the funds
Manage and maintain day to day operations
EDS
HUD National Data Center, Mainframe Operator 2006-2007
Monitor multiple platforms of Mainframes
Maintain a manual tape library of
160,000 tapes
Monitor 2 Silos of 100,000 tapes and
2 silos of 1500 tapes
IPL the mainframe nightly, Tip-down
Unisys
MVS, JES2 and JCL on IBM Zos series
mainframes
West
Virginia Medical Institute, Help Desk Analyst 2004-2006
Maintain and service Laptops, Desktops,
Printers, and Servers
Software testing for in-house
applications
Troubleshoot and document all
hardware and software issues from clients
Build, document, and implement
images for corporate and field use
Serve as backup to System
Administrators
SKILLS:
Advanced Skills:
Working across multiple platforms of
operating systems
Monitoring servers, mainframes, and users
Troubleshooting skills that are key to
every aspect of the job
Excellent track record for seeing projects
through to completion
Excellent customer satisfaction
Ability to learn new software quickly and
put that knowledge to use as quickly as possible
Cisco Call Manager
Operating Systems:
Windows 9x,Windows Vista, Windows 7, Server
2000-2008, IBM Mainframe systems, Unisys Mainframe systems, Unix, Linux, Sun
Microsystems, VMware.
Hardware:
Desktops, Laptops, Printers, Servers, Phone
systems, Hubs, Switches, Routers, Firewalls, VPN, Wireless networking, Cisco
Phone Systems.
Software:
Microsoft Office Suite 2000, 2003, 2007, Adobe Photoshop CS2,
CS3, CS4,
Antivirus Software, Raiser’s Edge, CA
Network Monitor, Active Directory, various backup software, Norton Ghost,
Remote Desktop, MVS, JCL, JES2, REXX, Omegamon, Admin toolkit, CA monitoring and password reset tools,
Remedy, Servicedesk, Cisco Call Manager, Cisco Call Manager Express, VMware
Knowledge:
Advanced knowledge of Networking protocols,
documented troubleshooting skills, excellent skills for monitoring multiple systems
and platforms at once. Working in a fast paced environment maintaining data
sensitivity and confidentially.
Equipment:
A/S 400 system
Dorado system
IBM ZOS series
Hitichi 5X16 7490e drives
Unisys 3 systems
Unisys autoloader 0899
5 banks of 8
4 Honeywell Round Reel
4 IBM Round Reel
IBM 16 5490B autoloaders
NSM
CA products
Monitoring 300 Unix and Windows servers
2 Powder horn silos
STK 9310 Nearline lsm
2 STK L700e lsm
160K manual tape library
Download Resume Format
.JPG)
0 comments:
Post a Comment