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Help Desk Analyst Resume Latest Design in Word Format Free Download

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Joy  Akin

joy.akin@gmail.com
309 Cheviot Vista Pl                                                                                   1.310.594.9876
Los Angeles, CA 90001

Objective
To find both a suitable and rewarding environment that encourages me to use my talents and problem-solving skills in new and challenging ways. I am currently seeking a position that demands expertise and skill in the field of technology, particularly in the areas of Information Technology, systems integration, programming and networking. The ideal position would require a thorough understanding of the relevant subject matter, while providing opportunities to learn new material and develop new skills.

Education
Graduated in June of 2007 from Harvard-Westlake School (hw.com), an “Independent coeducational college preparatory day school” in North Hollywood, California. Currently enrolled at Santa Monica College, pursuing a degree in Computer Science with plans on transferring into the UC System.

            Relevant Coursework
      • Introduction to Java Programming (8th)
      • Advanced Java Programming (9th)
      • Advanced Placement Computer Science AB – One Year (10th)
      • Advanced Topics in Computer Science – Two Years (11th & 12th)
      • Computer Science 3 – (SMC, Spring 2009)

Work Experience
Beta Tester - Bandai (May 2004) $10/hr
Beta tested Bandai’s “Dot Hack v. 1” video game. Duties included QA testing, creating documentation and submitted lists of major and minor bugs for Project Manager review.
Retail Work – Harvard-Westlake (June – August, 2003 – 2004)
Two summers of retail work in the Harvard-Westlake Student Bookstore. Duties included stocking, inventory tracking and cash register operation.
Help Desk/ IT Intern – 7Studios (June – August, 2005 – 2007)
Three summers of employment as a Help Desk / IT Intern at major video game developer, 7Studios (sevenstudios.com). Duties included providing tech support to approximately 150 employees, troubleshooting both hardware and software issues, inventory tracking and management, OS Deployment and configuration, system backups, Project lead for redesign and implementation for the company’s intranet site using integration with Active Directory, Bugzilla and Exchange. Independent projects include: designing and implementing a FreeBSD firewall using IPFILTER with NAT, traffic shaping (QoS) and bandwidth load-balancing to replace the increasingly-antiquated Linux iptables system; Redesign and Implementation of company intranet site, set up and maintaining T-Wiki Server and migrating company documentation.
Help Desk / IT Intern – City of West Hollywood (March 2009 – March 2010)
One year IT Division internship at the City of West Hollywood, City Hall. Duties included providing both software and hardware support to city employees, both onsite and offsite, creation, deletion and maintenance of Active Directory and Exchange Server accounts and permissions, creating and maintaining documentation on SharePoint server, creating, deleting and completing Help Desk tickets on SharePoint server, travelling to off-site City locations to troubleshoot problems and provide support. Administration, maintenance of virtual servers using ESXi and migration of physical servers to virtual, Remote Access (VPN) using Cisco Systems infrastructure and Terminal Services. Deploying Windows Updates to city workstations using WSUS, setup of RIS (Remote Installation Services) and eventually, Windows Deployment Services (WDS) servers for remote OS deployment, and SCCM setup and administration, supervising nightly and weekly back-up procedures for SAN storage system, storing back-ups offsite in a secure location, and maintaining and ensuring reliable uptime of the City’s public WiFi network.
IT Consultant / Network Administrator – Porcelain & Fiberglass Maintenance (April – June 2010)
            IT Consultant and Administrator for Porcelain and Fiberglass Maintenance. Duties included updating company’s aging network, workstations and workflow procedures, migrating company’s  payroll and job-tracking from a paper-based system to a networked Quickbooks installation and setup, as well as providing tech support and training on an as-needed basis.

Skills
  • Programming (Java, C#, PHP, SQL, Various Scripting)
  • Proficiency in Windows Desktop (9x –7 : Xp, Vista, 7 Professional, Ultimate) and Server versions (2003, 2008 R2), Linux (Gentoo, Ubuntu, Redhat), BSD and Mac OSX (Server, Desktop)
  • In-depth, hands-on experience with Client/Server architectures, Active Directory, Windows Server Technologies, Microsoft Exchange 2003, 2007, 2008/2010, POP/IMAP, VPN, Remote Access , Visual Studio Suite, Microsoft Office Suite, Microsoft SQL Server, Linux and BSD Server Administration, Load-balancing and QoS, Linux iptables, BSD Firewalls – IPFW, IPFILTER and PF/ALTQ, Operating Systems Imaging and deployment, Blackberry (BES), iPhone, Android and other mobile device support,
  • VMWare ESXi 4.1, Virtualization, Managed Platforms, Citrix (XenApp, XenDesktop, XenServer, GoToMeeting, GoToMyPC, GoToAssist)
  • Familiarity with the inner-workings of networking, systems administration and systems integration, network planning and design
  • System Troubleshooting and repair – including Spyware, Malware, and Virus removal.
  • Strong communication skills




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