Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Grace Okon
14-38
71st Street, Jackson Heights NY, 11001
Phone: 651-815-9876 E-mail: grace.okon@gmail.com
Summary
IT Support professional with 8 years of
experience. Enthusiastic, versatile,
analytical and energetic problem solver.
Experienced in the areas of Lotus Notes and Outlook Administration, PC
Hardware and Software Installation, mainframes and software applications. Goal-oriented
leadership style that fosters collaboration and teamwork. Selected skills and experience include:
·Lotus Notes Administration/Sametime
|
·Red Hat Linux
|
·Windows 2003 Server/2008 R2
|
·Exchange 2010
|
·Active Directory
|
·Remote Desktop and Remote Assistance
|
·Windows
2000,Windows XP ,Windows Vista, Windows 7
·Symantec
Endpoint Protection
|
·TCP/IP,DNS,DHCP,Group Policy MGMT
|
·Microsoft Outlook Administration
|
·Citrix/Bomgar/GoTo Assist
|
·VPN
|
·AS400
|
·Track-IT/HP Service Desk/Remedy
|
·Microsoft Office 2003 & 2007
|
·Dame Ware
|
·VMWare
|
HCR
Group Help Desk Analyst (contract for New York Life –)
|
2010-Present
|
||||||||||
·Detecting
and troubleshooting issues with spyware, adware, and viruses on agent’s
computers.
|
|||||||||||
·Remoting
onto and troubleshooting printer problems, and network connectivity with
company Wifi and LAN connections.
|
|||||||||||
·Configuring/setting
up e-mail accounts on Iphones, Blackberries, and Android devices.
·Configuring
Exchange accounts in Outlook 2010, 2007, and 2003 and troubleshooting
problems with sending and receiving e-mail in OWA and Outlook.
·Troubleshooting
error messages and installing New York Life propriety software and also other
related Windows issues.
·Assisting
agent’s with data back up, installation of Windows updates, updating system
fireware, and other setting with Windows.
·
Installing and troubleshooting issues with SecureDoc disk encryption software
on agent’s machines.
·Working
with team members to meet service level agreements for the company and to
provide excellent customer service to New York sales agents.
|
|||||||||||
Carlson
Companies – Associate Security Administrator
|
2008-2009
|
||||||||||
·Created
new user accounts and shared mailboxes in Active Directory
|
|||||||||||
·Gave
users access to requested applications, security groups, and network
directories.
|
|||||||||||
·Assisted
hotels with creation of shared mailboxes and distribution lists for Outlook.
|
|||||||||||
·Worked
with security team to meet SLA requirements on open tickets.
|
|||||||||||
·Transferred
terminated users e-mail and network files to appropriate user per request
from Human Resources.
|
|||||||||||
·Participated
in a 24x7 on-call weekly rotation for security issues.
|
|||||||||||
Robert
Half Technology - Help Desk Analyst
(CONTRACT position)
|
June 08 –
Oct 08
|
·Helped
users to install Lotus Notes and uninstall Outlook due to converting to new
e-mail system.
|
|
·Troubleshooted Outlook and Lotus Notes conversion
issues.
|
|
·Remoted
onto insurance agents PC’s and assisted with Internet explorer issues,
setting up web pages, and resetting passwords.
|
|
·Worked
with other team members when experiencing application outrages.
|
|
Macy’s
Inc – Lotus Notes Administrator
|
2006 - 2008
|
·Provided
daily Lotus Notes Administration and worked and closed on open tickets in the
problem queue.
|
|
·Provided remote access support and training to
internal customers to assist them in performing and improving their daily
work.
|
|
·Installed
Lotus Notes client and troubleshooted replication issues with versions 6.5
and 7.0.
|
|
·Conducted
several software audits network computers to ensure compliance to corporate
standards.
|
|
·Maintained inventory list for laptops and
assisted merchants, planners, and buyers with logging on to laptops.
|
|
Forklifts of Minnesota – Desktop Support
Analyst
|
2004-2006
|
·Installed
Windows XP, Windows Vista, and Microsoft Office/Outlook software on laptops
and workstations.
|
|
·Installed memory, video
cards, CD and DVD drives on workstations.
|
|
·Identified and
resolved technical issues with cell phones, PC, laptops, printers.
|
|
·Maintained and
ordered inventory such as cell phones and computer accessories.
|
|
·Troubleshooted
issues with network connectivity and setup VPN connections for sales agents.
|
|
Patterson Companies – Computer Operator
|
2003 - 2004
|
·Monitored user jobs, printer
queues, subsystems and system messages.
|
|
·Managed job schedules
including submitting batch jobs.
|
|
·Executed and monitored tape
backup and restore operations.
·Managed backup media;
including initializing, logging and preparing tapes for offsite storage.
|
|
Education/Certifications:
New York Business Institute of Technology
Cisco
Certified Network Associate – expected completion April 2012
Microsoft Certified Technology Specialist –
Microsoft Exchange Server 2010 - May 2010
Microsoft
Certified Server Administrator – April 2009 (new MCSA)
Comptia
A+ Certification – March
2010
Saint Paul College, Saint Paul, MN - 2008
Associates in Liberal Arts
Minneapolis Business College – Roseville, MN - 2003
Computer Applications
Specialist Diploma
*References available by request*
Download Resume Format
.JPG)
0 comments:
Post a Comment