Help Desk Analyst Resume Creator in Word Format Free Download -->

Help Desk Analyst Resume Creator in Word Format Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby  Brice
309 Rosedale Rd
Cleveland Hts. Oh 44001
rubybrice@hotmail.com
216-225-9876


Objective
To obtain an IT analyst directed position in computer information systems utilizing my programming and systems analysis background.

Education
Bachelors of Business Administration, Major: Information Systems.
Cleveland State University Grad. Date 12/2006

Software Applications  BMC Remedy User 5.5 and  7.6, Microsoft Office 2003 -2010, Lotus Notes, Cisco VPN, Avaya Site Admin, Operating Systems – Windows XP, Vista and Windows 7

Work Experience

Mercer Outsourcing, Brecksville OH                                                                Sept. 2011- Oct. 2011
Helpdesk Analyst
  • Provided on-call and in-house application  support for sole proprietor software applications.
  • Created tracking reports for Production, QA, and Development test issues for engineers, and third party vendors.
  • Created and verified multiple test issues utilizing HP Quality Center, and sole proprietor software applications.

Progressive Insurance, Mayfield Hts. OH                                                       Sept.  2001-Sept. 2011
Unified Night-time Operations – Incident Management Team                  July 2010 – Sept. 2011
  • Facilitates critical, and high level incidents thru sending communications, pages, and creating timelines to various IT groups and application SME’s. to resolve these incidents within our ITIL Disaster Recovery Process.
  • Assisted multiple Application support groups with identifying incidents and verifying what other Applications and processes that would be affected.
  • Provided 1,2, and,3  level customer support for multiple applications and hardware for Agent. Claims, and ETS (internal) skill levels..
  • Completed over 200+ off-phone requests including Nice id creation,, Nice Call retrieval, MBI , and desktop Software requests.
  • Provided training for New hires thru Float opportunities, unofficial Mentorships, and also thru training as a secondary SME for Progressive Commercial Auto applications .
  • Created, updated, and published knowledge base documentation via Remedy Console to be viewed and utilized by Level 1-3 level technicians.

Quality Assurance Analyst Loan Out                                                              September 2008 – July 2009
  • Developed multiple test plans and initiated testing for Pre Staging and Post implementation web-site testing leading to the issuing 600+ test issues.
  • Trained Web developers to transition to a Quality Assurance Analyst role to assist in the testing of the “Vendor Switch from InfoLab to Epsilon project.”
  • Utilized as a resource to communicate to the third party vendor Epsilon for the “Vendor Switch from InfoLab to Epsilon” project during multiple test issues meetings 

IT Service Desk Support Specialist                                                                                 October 2007- July 2010
  • Resolved customers’ technical issues by trouble-shooting for over 300 hardware and software applications via Level 2 customer support within Agent,, ETS (internal) skill level.
  • Determines and assists the resolution of system outages by first identifying and escalating the outages to the appropriate groups.  

Customer Service Representative,                                                                    September 2001-October 2007
  • Resolved customer inquiries by responding to underwriting and billing questions, resulting in a 10% decrease in personal billing calls
References Available Upon Request


Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us