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Maya  Wiggins

309 Buist Ave

Philadelphia, Pennsylvania  19001

wigginmaya@gmail.com

215.667.9876

Summary

• Skilled, versatile communicator and facilitator, with exceptional interpersonal skills, effective with co-workers, clients, vendors, and technical participants at all levels in an organization.
• Earned solid reputation for root cause analysis, resolving complex issues, ensuring continuity of services, and delivering exceptional customer service.
• Praised for technical expertise and ability to lead cross-functional teams to ensure all projects run smoothly and efficiently to meet or exceed customer expectations.
• Continually updates knowledge of current technology developments to plan for future installations and upgrades.

Technical Skills

Security Software:  eEye Digital Security Retina Network Security Scanner, Check Point client VPN software, Cisco VPN client, McAfee Virus Scan, Checkpoint Pointsec Mobile disk encryption, Cisco Preventa, Win Magic disk encryption, Symantec& McAfee Antivirus, BC Wipe, Snort 4.0, Norton Ghost, Guardian Edge disk encryption, Citrix Remote client.

Networking Operating Systems: Windows 7 Business, Windows XP Professional, Windows 2000, Windows NT 4.0, Windows for Workgroups 3.1, Windows Server 2003, Windows 2000 Advance Server, Novell 4.11 IntraNetware, Novell 3.12.

Software: Microsoft Office 95, 2000, 2003, (Office 2007), Remedy Help Desk ticketing system, Heat help desk ticking system, TCP/IP, Blackberry Desktop Manager , Dreamweaver, Flash 5, Lotus Notes Release 5, Lotus Notes 4.6, Outlook 2007-2000, McAfee,  Palm, Active sync.

Hardware: Cisco Router, Cisco Switches, Bay Network Hub, Cabling CAT 5, PolyCom, Tanburg, Video Conferencing, Epson, Panasonic, LCD projectors, HP DeskJet, LaserJet printers and All in one, Dell desktops’, laptops, IBM Tablet PC’s, NEC handheld, HP handheld tablets, Verizon, T Mobile, Cingular (AT&T) RIMM handhelds.  

Clearance

Active Secret

Certifications

Security+ in progress

Network+ in progress

Military Service

2/1991-2/1996-US. Navy (John F. Kennedy (CV-67))

Professional Experience

Alta IT Services/Lockheed Martin  Washington, D.C.                                    January, 2011-April, 2011

HelpDesk Analyst II

·         Deploying 480 laptops and desktops at the US Mint Headquarters.  Windows XP Professional environment, Office 2007, and vertical Treasury and Mint applications.  Also will be working with ISD to roll out the new ActivIdenty client to all Mint employees.

Bluefin/Micro Tech Washington, D.C.                          March, 2010- June, 2010

HelpDesk Analyst II

·         Supported USDA/FAS overseas clients, used FootPrints ticketing system.  Supported  Microsoft Windows XP, Office 2003 & 2007, Outlook 2003 & 2007, vertical FAS applications, Active Directory MAC, password resets, GPO Updates, installed XP Professional service packs, removed and put PC’s on the domain,  Citrix XEN APP client support, Cisco VPN client support, spyware removal, virus removal.

The Experts IT/HP Enterprise Services Philadelphia, PA        September, 2009-January, 2010

Memory Technician\ HelpDesk Analyst II

·         Travel all over the United States installing RAM in all Marine Corps Dell desktops, and laptops.  Also did Level II support at Marine Corp System Command (MARCORSYSCOM) in Quantico, VA. 

·         Using Remedy closed a variety of issues, password reset, MAC in active directory, Outlook, PKI, Guardian Edge configuration, vertical Marine Corp applications, connectivity issues within the campus and remote users around the world.

Tek Squad LLC Philadelphia, PA                                               October, 2008-August, 2009

IT Contractor/Consultant

• Hardware and software configurations
• Image/Reimage new hardware systems for deployments

• Diagnose, replace and test all kinds of laptop and desktop components, including motherboards, Hard Drives Etc.

• Provided support to customers with wireless and wired connection problems
• Install Operating Systems, device drivers, printers
• Perform troubleshooting, installation, and upgrading of computer systems, printers, networking hardware and other company devices
• Responsible for  Back -up user's data on systems
• Configure Microsoft Outlook, fix screen saver timeout, set proxy and homepage
• Installed and tested new Chase peripherals and disposed of old equipment

·         Monitor, maintain and recommend system improvements

• Provided in house server administration assistance for maintaining active directory, adding users, computers and printers; as well as setting up Outlook email accounts when necessary

·         Create and Maintain user accounts using User Manager for Domains.

• Provide server administration, active directory, adding users, computers and printers; as well as setting up Outlook email accounts when necessary
• Manage customer orders and prepared them for assorted types of shipping

Skillstorm/EDS Philadelphia, PA                                              August, 2008-September, 2008

COMNAVRESFOR Mid-Atlantic Technician

·         Supported all Naval Reserve NOSC’s in the Mid-Atlantic Region, (Maine to North Carolina). 

·         Did password resets, user account unlock, and reactivation, AD group policy moves, outlook issues, user training, conference room setup, and maintenance.

Systems Integration/Lockheed Martin Pentagon                  February, 2008-August, 2008

VIP Technician

·         Responsible for installing, maintaining and repairing Air Force and multi-vendor systems which include hardware, software and networking products as well as operating systems. 

·         Installs and optimizes HW/SW/Networking product and configurations at the Pentagon. Diagnoses and resolves product performance problems.

·         Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. 

·         Takes responsibility for potential or desired follow-up services (Systems Engineering) or problem escalation.  

·         Maintains a thorough understanding of company service solutions. 

·         Functions as integration project leader when assigned. Verifies that proposed as well as existing client hardware/software configurations can function per requirements.

·         Viewed as specialist in given field by the company. 

·         High degree of troubleshooting.

ZeroChaos/EDS Philadelphia, PA                                             June, 2007-January, 2008

Customer Service Representative

·         Responsible for installing, maintaining and repairing Navy and multi-vendor systems which include hardware, software and networking products as well as operating systems. 

·         Installs and optimizes HW/SW/Networking product and configurations at NAVSEA Carderock, Philadelphia and Navy HR Northeast.

·         Diagnoses and resolves product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.  Takes responsibility for potential or desired follow-up services (Systems Engineering) or problem escalation.  

·         Maintains a thorough understanding of company service solutions. Functions as integration project leader when assigned. Verifies that proposed as well as existing client hardware/software configurations can function per requirements.

·         Viewed as specialist in given field by the company.  High degree of troubleshooting.

Unisys/Department of Homeland Security Washington, D.C. October, 2006-May, 2007

Systems Analyst

·         Responsible for installing, maintaining and repairing DHS and multi-vendor systems which include hardware, software and networking products as well as operating systems. 

·         Installs and optimizes HW/SW/Networking product and configurations at DHS HQ. Diagnoses and resolves product performance problems.

·         Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. 

·         Takes responsibility for potential or desired follow-up services (Systems Engineering) or problem escalation. Maintains a thorough understanding of company service solutions. 

·         Functions as integration project leader when assigned. Verifies that proposed as well as existing client hardware/software configurations can function per requirements.

·         Viewed as specialist in given field by the company.  High degree of troubleshooting.

YOH IT/Accenture Wilmington, DE                                          April 2006-September, 2006

Systems Analyst

·         Rolled out 6,000 IBM Tablet laptop's to AstraZeneca sales force.  Desktop OS Windows XP with vertical pharmaceutical sales software, with Pointsec disk encryption software, also using DLO sync software to backup user’s old data, and restore on new laptop. I was also on the sync, build and QA teams.

Computer Management Services/D.C                                    January, 2006-April, 2006

Senior Systems Analyst

·         Worked as the Help desk manager at Department of Health and Human Services, in their ITSC.  Duties were to monitor all income trouble tickets that come into the HHS queue, and assign them out to the six on site technicians. 

·         Setup all audio visual equipment for all conference rooms, as well as close trouble tickets.

Insight Global/IntelSat Washington, D.C                                October 2005-December, 2005

Migration Specialist                                                                            

·         Migrated 800 Dell D600 laptops and 100 HP desktops to Dell desktops to the newer version of Windows XP.   Migrated: user data, .pst, ost, pab, all apps. Configured: Black Ice firewall, Preventra disk encryption, Sat Router, and the user desktop (backgrounds, fonts, etc.).

NCW Resources/BAE Systems Pentagon                               August 2005-September 2005

Migration Specialist

·         Migrated 200 users for the Army Training Division to new Gateway All-N-One, with XP on the desktop.

EdgeSource/U.S. Department of State Washington, D.C.      August, 2004-August, 2005

System Analyst

·         Responsible for installing, maintaining and repairing State Department and multi-vendor systems which include hardware, software and networking products as well as operating systems. 

·         Installs and optimizes HW/SW/Networking product and configurations at customer sites. Diagnoses and resolves product performance problems.

·         Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. 

·         Takes responsibility for potential or desired follow-up services (Systems Engineering) or problem escalation.  

·         Maintains a thorough understanding of company service solutions.  Functions as integration project leader when assigned.

·         Verifies that proposed as well as existing client hardware/software configurations can function per requirements. Viewed as specialist in given field by the company.  High degree of troubleshooting.

Focused Management

Defense Information Systems Agency Arlington, VA            January, 2004-August, 2004

Printer Technician

·         Installed and repaired HP, and Xerox local and network printers for Defense Information System Agency (DISA).

Columbia Research Corporation

Precise Systems Corporation Washington, D.C                      April, 2002-June, 2003

Systems Analyst                                                                                                        

·         Duties were to unbox all Dell desktops, and laptops PC’s that come in.

·         Image with the Navy Marine Corp Intranet (NMCI) image, and deploy the PCs, throughout the Navy District, Washington, D.C. 

·         Deployed 1,000 machines at Pax Naval Air Station, migrated archive .mig data files to the new desktop ran Oracle, Palm, and Zip drives scripts so that it will interact with the new NMCI desktop, installed printers off the server, and helped users with any questions that they may have about the new desktop.

·         This is part two of the same project the started on September 12, 2002 at the Pentagon; EDS is the prime contractor for this nine year, contract.

TMSI/Department of Agriculture Washington, D.C.   January, 2002-March-2002

Systems Analyst

·         Duties were to help in the migration of the new Microsoft Windows 2000 Desktop, for the entire Foreign Agriculture Service (FAS) department totaling 600 users. 

·         Helped in the installation of new Gateway E-4500 desktop PC’s with Windows 2000 and Notes R5 on all desktops. 

·         Helped users in password sets, creating shortcuts on the desktops, ran scripts for media player errors, migrated archive mail files off of the old Banyan server to the notes server, and created group mail and calendar accounts.

Teksystems, and TMSI

Systems Analyst Metro Washington, D.C.                              May, 2001-December, 2001

• Repair laptops, computers, monitors, pc’s and Macintosh
• Diagnose, troubleshoot, and resolve hardware, software, and other network and system problems, and replace defective components when necessary.
• Troubleshoot network connectivity
• Install missing drivers, speed up slow computers
• Upgrade computer hardware/software, networking software, and OS software

TekSystems/Northrup Grumman (The White House)             January, 2001-February, 2001

Systems Analyst

·         Provided hardware and software desktop support to the Executive Office of the President of the United States, Vice President, Cabinet, and Staff. 

·         The West Wing is running FDDI media, with NT 4.0, and Notes 4.6 on the desktop, with Gateway E-4200. 

·         Helped in the transition of the new Administration, reallocated old PC’s, and re imaged the new PCs.   Rolled out the new Gateway 5400 PCs for selected Staff. 

·         Aside from that worked with the Network engineers, in configuring the new Cisco 3600 series router for the new broadband infrastructure, also sat in meetings for the roll out of the new VPN that was going to be implemented; also help move out old FDDI concentrators, to install new ones.

Teksystems/CoreStaff/Robert Half IT                                   October, 2000-January, 2001

Metro Washington, D.C.

Systems Analyst

• Repair laptops, computers, monitors, pc’s and Macintosh
• Diagnose, troubleshoot, and resolve hardware, software, and other network and system problems, and replace defective components when necessary.
• Troubleshoot network connectivity
• Install missing drivers, speed up slow computers
• Upgrade computer hardware/software, networking software, and OS software

Spherion/World Bank IMF Washington, D.C.               August, 1999-September, 2000

Hardware Technician

·         Repaired all Dell laptop, and desktop computers, for 16,500 personnel within seven buildings, in an NT network environment, also repaired all HP LaserJet printers’ standalone and network. 

·         On the desktop side, did all hardware repairs, (motherboards, hard drives, memory, CD_ROM drives) help upgrade the BIOS, virus protection; also under IT supervision did the replication of end user, notes using Mobile Lite. 

·         On the printer side, repaired a variety of printer problems (fusers, paper delivery assemblies, power supplies, AC modulator’s, DC controller’s) Provide desk side support, in the Africa region, which include assembly, installation and troubleshooting of 14,750 desktops, 11,650 laptops, and 10,000 network and stand-alone printers.

Toledo, OH. Metro Philadelphia, PA, New York, NY, Metro Washington, D.C. June, 1996-August, 2000

Systems Analyst

·         Did IT contract work for a variety of firms from commercial banks, manufacturing companies, hospitals, health systems, and both medical and life insurance companies.

United States Navy U.S.S. John F.  Kennedy (CV-67)             February, 1991-February, 1996

Intelligence Communications Specialist

·         Installed and repaired of all Secret to Top Secret PC, (motherboards, hard drives, memory, software patches, virus updates), onboard the USS John F. Kennedy (CV-67), and land based units throughout the world.  

·         Novell 3.12 backbone with Windows for Workgroups on the desktops.  

·         On shore based unit's installed the entire network for Navy use, (file and print servers, workstations, printers, and cabling). 

·         Managed a 15 persons shop (trouble tickets, work schedules, assigned duty sections, fire party rosters), until my discharge in February 1996.

Education 

October, 1993-April, 1994                                                                                    San Diego, CA

Navy Electronics “A” & “C” Schools

September, 1996-May, 1997                                                                               Toledo, OH

Stazenberger College                                                                                  

Information Systems

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