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Teresa Ward_____________________________________________________
309
Haverwood Ln. Apt 1001 Dallas TX 75285
Teresaward@gmail.com
469-441-9876
Skills:
Remote
Utilities Bomgar, Dameware
Utilities, Kaseya
Zales
stores CATS UNIX proprietary system.
Dos based systems for Pagoda Kiosks.
Operating
Systems: MS 3.11/95/98/NT/2000/XP
with SP3, Windows 7.
Enterprise: Vantive, Seibel, Epiphany,
Remedy
Cabling: Cable
pulling, Labeling, Terminating RJ45, Fiber-optics Cat 3 and Cat 5, Instillation
Closing and Dressing
Software PC Anywhere, Stools Online Command tools, Outlook Active
Directory, Lotus Notes.
Certifications: Comptia’s
A+, Network+, Security+
EXPERIENCE: One Year Field Tech Support 7 years desktop
support.
Stewart
Title: Sept
2011 to January 2012
Field Support Tech: Working
in both remote desktop and Field Support for Stewart Title. Installed PC's and
printers both remotely and on site. Preped PC's for replacement of old PC in a
refresh program covering whole office. Prepared and installed over 50 PC.
Repaired PC replaced vid cards memory & software. Assisted in tape back up
and rotation. Documented and disposed over 40 PC included pulling memory Wiping
Hard drives with Wipe Drive Pro. This was while on a contract with contract
through Aerotek.
Old
Republic Title: April
2011 to Aug 2011
Computer Tech: Working
in both Desktop and Field Support for Country’s largest title company.
Installed PCs and printers both remotely and on site locations. Installed
Shortel voice phones punch down phone lines and installed Cisco Switch. Became
familiar with Active Directory and know network printer issues. This was while
I was working on a contract for Avizion Tech Group.
Compucom: Feb
2008 to April 2011
Technical Support
Specialist: Working on the Rockwell
Automation help desk. Assisting Rockwell Corp. employees with how-to's on SAP
& Lotus Notes. Remote support including VPN with Checkpoint Software. From
November 2010 to April 2011.
Technical Support
Specialist: Working on Compucom’s
Kings County Account. Responsibilities include assisting Medical Professionals
on critical Medical Tracking systems in the Windows XP and Windows 2000
environment. Correct issues as slow computers, stalled applications and
password reset. Assisted in How to's with Outlook. Creating tracking tickets to
have on site techs break/fix hardware failures. Feb 2008 to Nov 2010.
Robert
Half: Feb
2007 to Jan 2008
Point Of Sales
contractor for Fujitsu: Responsibilities included reloading software,
assisting field techs with the installation and repair of POS, training PCs,
office desktop PCs, downloading software and hardware drivers. Remotely
connecting and trouble shooting systems while advising on site techs. Retail sales companies I have worked on
include Staples office supplies and TJ Max. Tools used include Citrix for
trouble shooting and CCM tools for downloading software.
Fry’s
Electronics
Salesmen:
Nov
2005 to April 07
Computer Sales Associate:
Responsibilities include knowing equipment to help find solutions to
customers needs on a large variety of products. Assisted customers in technical
sales of computers and computer related components. Cost of computers range
from $400 to $3500. Components included Routers, switches, motherboards, hubs,
sound cards, video cards, cabling supplies and their tools. Advised customers
on their options to purchase equipment from home routers to fifty-two port
Tech-Net and Linksys switches for office use. In three months was in the top
third of sales force for computer department. Consistently in top five for
components department.
Zales
Corp: Oct 2004 to Jan 2006
Point of Sale: and
office systems help desk assisting both stores and office workers. This
included problem solving and conflict resolutions. This would often be done
under stressful sales conditions helping stores repair Point of Sale systems.
Issues include ping results, description of equipment failure ordering new
equipment and exceptions to standards found.
Gateway
Computers: Feb. 2001 to Sept 04
Help
Desk Analyst: Helped customers solve issues from the entire Windows
Operating system from 3.11 to Windows XP Service Pack 2. Helped customers over
the phone and recorded call volume in Vantive and then Seibel enterprise
software. Problems solved were diverse issues ranging from: printers, scanners.
Helped in the loading and updating of Operating Systems, and of systems
application. Networking issues were often confirming broad band connections but
sometimes included basic five and eight port switch.
Leadership:
Vice
President for Jaycees Kansas City Chapter
Toastmasters
EDUCATION: BA
Degree, Computer Based Info Systems, Park
College, Parkville, MO, May 1998.
AA
Degree, Liberal Arts, Maple Woods Community College, Kansas City, MO
December, 1992.
Military
Experience: Staff
Sergeant Army National Guard, 1139 Military Police Company, Harrisonville, MO
1990 tilled retired 2004.
Army
Military Police: Served
six years active duty, Germany and Ft. Knox Ky.
Fourteen
years in the Army National Guard.
November
1990 to August 1991: Dessert Shield
November
2001 to October 2002: Enduring Freedom
February
2003 to February 2004: Iraq Freedom
Retired:
August 2004
Security
Clearance: Secret
Graduate: Basic
Non-Commissioned Officers Course Aug. 96
Primary Leadership Development
Aug. 1989.
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