Help Desk Analyst Best Resume Format in Word Free Download -->

Help Desk Analyst Best Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Carlie  Brathwaite
Brooklyn, NY 11001 - 347.581.9876
carlie@acm.org

Dear Hiring Manager:

I have been actively seeking an opportunity to develop my technical skillset. This opportunity will allow me to combine information technology theory from the classroom with practical real world experience resulting in a competitive advantage in todays’ economy.

While working towards my baccalaureate degree I have gained technology experience with office software, database systems, troubleshooting technical issues in addition to PC repair and maintenance. From my experience, a passion has developed for computer networking and systems administration and I want to broaden my knowledge in the area and understand how the technologies support business objectives and make business processes more efficient.

I am passionate, willing and eager to make the most of this opportunity to develop and sharpen my technical and business knowledge with your organization. Thank you for your consideration.

Sincerely,

Carlie  Brathwaite

Carlie Brathwaite
Brooklyn, NY, 11001
T: 347.560.9876
C: 347.581.5606
carlie@acm.org


OBJECTIVE

Launch a career in IT engineering systems and network infrastructure.

EDUCATION       

Bachelor of Science, Computer Science, 3.5 GPA, 12 / 2011
Brooklyn College – City University of New York

A.A.S., Microcomputer Business Systems, Honors,  12 / 2008
New York City College of Technology

TECHNICAL SKILLSET

Programming Languages:
Java, C++, ActionScript, SQL, X
L, HTML, JavaScript, CSS, XML
Software:
Active Directory, TCP/IP, LAN, VPN, Windows 2000, Windows XP, Windows Vista, Windows 7, Linux, Microsoft Office 2003, Office 2007, Office 2010,  NetLogo, Processing, Scratch, Internet Explorer 7/8, Firefox 5.0/6.0
Hardware:
PC maintenance, upgrade and repair, RAID, eSATA

EXPERIENCE
7/2010-2/2011 - NYC Department of Health & Mental Hygiene  - New York, NY

Helpdesk Analyst
- Diagnosed, resolved and documented technical problems for over 7,000 enterprise users.
- Performed administrative functions within IBM Tivoli Identity Management Server.
- Enabled / disabled user accounts within Server 2003 Active Directory service.
- Deployed approved application software to users' workstations.
- Remotely installed and configured network printers and scanners.
- Provided support for various business critical information systems.
- Relayed information with network, backup, email and server administrators to remediate technical issues.

9/2007–5/2008 - Systems and Computer Services         - New York, NY

Desktop Support Technician
- Diagnosed, resolved and documented technical problems for over 300 enterprise users.
- Assisted systems administrator with network permission delegation.
- Configured and customized workstations for new employees.
- Installed and configured network printers, local printers and scanners.

5/2006–7/2006 - Turning Point Educational - Brooklyn, NY

Summer Employment
- Engineered Microsoft Access database with student information.
- Developed support documentation for inserting, updating and deleting database records.
- Designed student identification cards using Microsoft Access database records and Microsoft Publisher.

IT CERTIFICATIONS
- Network+ Certified IT Technician
- A+ Certified IT Technician

HONORS
- Golden Key International Honours Society
- Brooklyn College Deans’ List Spring 2010
- Recognition of Academic Excellence, National Society of Collegiate Scholars
- Recognition in Quality of Life Competition

References Will be furnished upon request.



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