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Guide For System Administrator Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Joy Leonard
309 Reed Way SW ∙ Prior Lake ∙ MN ∙ 55001
612.423.9876
joy@hotmail.com

__________________________________________________________________________________________

EXPERIENCE

 

Davisco Foods International, Inc.

Systems Administrator                                                                               

January 2010 – Present

§  Responsible for enterprise wide deployment of applications, operating systems, and security patches using SCCM 2007.
§  Patch non Microsoft products using Microsoft System Center Updates Publisher.
§  Build and capture Windows XP and Windows 7 images with MDT 2010 and SCCM 2007.
§  Create answer files for OS build/capture/deployment.
§  Utilize Microsoft Forefront EndPoint Protection for all client anti-virus protection.
§  Manage access to external websites and filter internet traffic with Websense Web Security
§  Use Barracuda Spam Firewall to filter all spam email.
§  Implemented active directory organizational unit restructuring.
§  Administer Right Fax Software and What’s Up Gold for the company.
§  Primary backup for all Symantec Backup Exec and CPS administration
§  Primary backup to the VMWare administrator
§  Routinely build Windows Server 2008 and 2008 R2 servers in a virtual VMWare environment.
§  Undergoing implementation of Microsoft’s System Center Service Manager to replace existing in house help desk ticketing software.
§  Implemented ScriptLogic’s Desktop Authority to lock down removable storage devices as well all manage login scripts and drive mappings.

 

Davisco Foods International, Inc.

Help Desk Coordinator                                                                   

August 2008 – December 2010

§  Managed on-site help desk staff and provided oversight activities for remote help desk staff.
§  Provided day to day support for end users and computers along with the rest of the help desk staff while transitioning into new role.
§  Responsible for interviewing and hiring all new help desk staff.
§  Built and maintained a successful well organized team by conducted annual employee reviews, mentoring.
§  Developed hardware and software standards for all IT related purchases.
§  Researched and recommended IT hardware and software purchases.
§  Authored multiple support documents for end users and internal departments.
§  Tracked laptop assets with Computrace.
§  Implemented and administered What’s Up Gold and Flow Monitor to monitor the uptime and environmentals on all servers and network gear.
§  Used Symantec Backup Exec and Continuous Protection Server to restore files.
§  Worked with SCCM Admin to create a standardized Windows XP image to be used for deployment via SCCM.
§  Managed security patching for all desktops, laptops, and server via SCCM.
§  Evaluated first Android based devices in the company and became the primary support person for Android devices.
§  Designed and deployed standardized company signatures using Symprex Mail Signature Manager.
§  Implemented software based fax over IP solution using Open Text Fax Server, RightFax edition.
§  Assumed all Microsoft System Center Configuration Manager related activities due to previous admin resigning.

 

 

 

Davisco Foods International, Inc.

Computer Support Technician                                                                              

August 2007 – August 2008

§  Provided on-site and remote support for 900+ users, 1000+ workstations at over 25 locations.
§  Responsible for troubleshooting and resolving hardware issues with laptops, desktops, printers, phones, cell phones, and Blackberry’s.
§  Created detailed documentation for application and operating system setup and configuration
§  Built and standardized operating systems images for deployment.
§  Utilized Symantic Ghost to capture and image PC’s with Windows XP.
§  Used Blackberry Enterprise Server to manage all blackberry devices.
§  Responsible for weekly tape swaps.
§  Regularly added and removed user accounts and mailboxes from Active Directory and Exchange.
§  Created and conducted computer orientation for new employees including equipment overview, login in, VPN access, MS office Suite, Webmail, Intranet, Cell Phone/Blackberry and field any additional questions they may have.

 

Habilitative Services, Inc.

Information Support Specialist

April 2002 – July 2007

§  Provided daily remote user support through VNC, Terminal Services and Citrix.
§  Provided software support for over 200 users on Windows 2000 server based environment, Citrix Metaframe and Web Interface, Microsoft Office Suite 2000/XP/2003.
§  Responsible for troubleshooting, isolating and resolving hardware issues with pc’s, thin clients, servers and various peripherals.
§  Created, maintained and managed accounts and Microsoft Exchange mailboxes for over 200 users through Active Directory.
§  Supported and administered Sonicwall firewalls and VPN clients.
§  Produced user training guidelines to support processes for everyday productivity needs.
§  Developed and maintained IT manuals for end user first line troubleshooting and support.
§  Installed various Windows operating systems from 98 to XP.
  • Installed patch panels, routers, switches, CAT5, various peripherals and setup/configuration of TCP/IP based LAN at client sites and remote offices.
§  Facilitated and supported implementations of application upgrades, service packs, security patches, and MetaFrame upgrades for overall pc configurations.
§  Trained new and existing users on strategies that work best for clients connecting to the company’s resources through Citrix Web Interface and VPN.
§  Provided technical assistance to consultants working to support all company systems.
  • Diagnosed connectivity problems with LAN and statewide WAN.
  • Possessed working knowledge of Veritas Backup Exec Software.
  • Leadership Summit Committee member - provided employee appreciation through company sponsored events.
  • Participated in annual Leadership Meetings to strategize on company goals and objectives.

 


 

EDUCATION


Central Lakes College, Brainerd MN                                                                                         2000 – 2002
AAS Degree in Computer Network Administration with a Microsoft emphasis

TRAINING & CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE) for 2000 Training
A+ Certification
Citrix Certified Administrator (CCA) Training
Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 Training
Employers Association, Inc – Supervision 1 Course

* References available upon request *


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