Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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DANA LOSEY
(512)763-9876
– danalosey@gmail.com
309 South End Ave, NY, NY 10001
Education:
- Bachelor of Science in Information Technology – University of Central Florida
- CompTIA A+ Certification - 660-201 & 660-202 – Completed July 2007
Computer Skills:
- Database: MySQL (Admin, Backup, Replication, Queries), phpMyAdmin
- Network/Internet: TCP/IP, HTML, POP3, IMAP, VPN, FTP, DNS, DHCP, SNMP, Configuration, Troubleshooting, Browser setup and security (Internet Explorer, Safari, Mozilla Firefox), firewalls, Exchange, Remote Desktop, Active Directory, Novell, iManager, ConsoleOne, Office Network Setup and Security, Drive Mapping, VoIP, Apache (httpd), Exim, , Wireless, Load Balancing, multicasting, Visio, SNMP
- Hardware: Apple XRAID, Troubleshooting, Replacement, Upgrading, PC, Mac, SIP Phone, RAID, NAS, iMac, PowerPC, Apple Time Capsule, Brocade Silkworm, Linksys Switch, Fiber Storage/SAN, Barracuda, Cisco
- Operating Systems: Linux (Fedora, Red Hat, Debian, CentOS, Ubuntu), Macintosh OS X 10.3+, Windows (3.1 through 7), DOS, Windows Server 2003, VMware ESXi, Cisco IOS
- Linux Misc: Exim, Pure-FTP, cPanel, OpenVZ server virtualization, Cacti, Nagios, Asterisk, FreePBX, Bootcamp, Teleport for Mac, sendmail, cron jobs, Apache, grep, vmware, shell scripting, dirvish backup
Soft Skills:
- Public Speaking, Customer Service, Writing, Public Relations, Project Management, Receivables, Vendor Management, Inventory, Team Building, Team Management, Business Forecasting, Morale Building
Work Experience:
MAPDigital, Inc. New
York, NY Senior Technician 2010 – Present
- Maintaned Web, Database, and Application
Ubuntu servers
- Created Disaster Recovery and Backup
Systems for Web and Database including coding automated backups for on and
off-server file retention
- Assisted
in Inventory Management of Technology including purchase, upkeep, etc.
- Managed
Hosted VoIP System
- Administered Sharepoint, Active
Directory, and Exchange
- Oversaw all technological purchases for
company or participated on calls/meetings where technology was discussed
- Linux/Apache/MySQL/PHP
Administrator
- Performed various QA tasks on media
asset and technology deliverables
- Manipulated Video and Audio feeds and
files as needed for live and on demand webcasting using audio/video
editing and encoding software
- Oversaw the maintenance and use of a
separate development and production segments
- Maintained Cisco PIX, Switch, and Router
as needed including firewall rules, port forwarding, PATing
- Assisted
in first step of fully virtualizing Data Center closet (using VMware)
- Redid
MySQL backup scheme to create on and off-server backups in case of a full
server failure
- Managed
data center closet including server deployment for scale, networking with
Cisco equipment, and Disaster Recovery documentation
- Created and Administered
solutions for capture and live webcast of audio and video events
- Vendor Management
DVTel Ridgefield Park, NJ Customer Support Tech 2 2009
– 2010
- Helped maintain and deploy IP based
camera and security systems for Value Added Resellers (VARs) like Siemens
and ADT
- Resolved network and multicast concerns
and problems
- Diagnosed and created action plans for
troubleshooting issues, installations and upgrading, and assisted with
demo systems for sales
- Administered Solutions (KB) database for
use by in-house personnel and VARs
- Prioritized tasks based on SLA and level
of severity
- Submitted feature requests, bug fixes,
and critical level tickets to Research and Development with NVMS software
written in .NET
- Worked manipulating SQL databases and
creating scripts for repeated database fixes
- Assisted with License system and
updating
- Planned and implemented networked
environments for use in IP based systems
TWF Kissimmee, FL Linux Systems Admin/Support 2007 – 2009
- Worked with an all-Linux Environment (mostly CentOS 4 and 5) supporting and maintaining 500+ servers and virtual servers used for serving apache, mysql, email, etc
- Maintained Network Uptime, integrity, security, and built servers to customer need including multi server solutions (MySQL Replication, Apache Load Balancing, Email Offloading)
- Assisted with sales inquiries, inventory and ordering, database management, accounting, and customer communication
- Maintained 24/7/365 Hour Support and on-call schedule
- Monitored Server Management with cPanel/WHM and in-house scripts, including backups, backup restore, iptables firewall, database troubleshooting and repair, network service troubleshooting
- Analyzed customer resource usage to recommend growing business solutions, including forecasting for business scalability
- Organized hiring, training budget, inventory and all web hosting operations
- Handled Support / Sales tickets via the Kayako ticketing system, escalating when necessary to the necessary department and documenting resolutions
- Wrote/Edited shell scripts for workflow automation
Sungard, HE Maitland, FL Help Desk Specialist 2006 – 2007
- Handled multiple university account (40+) with tier 1 level support including Network, Email, Printing, Telecom, Hardware, Software, Database Management, Course Delivery Systems, and Peoplesoft
- Utilized a ticketing system, Remote Desktop connections, and Cisco Lifeline or MS VPNs, escalating tickets to on-site techs when necessary and choosing their priority
- Supported browser, internet security, firewall, and spyware detection/removal, as well as technical documents on these processes
- Organized end user and tech training and created user tutorials/documentation
- Resolved client requests with password resets, printer installs, AV equipment requests, and troubleshooting
- Worked in desktop services with hands-on PC issues, system imaging, setup, moves (PC, Phone, Peripherals), application install and support, backup up email accounts and data, equipment deployment and upgrading PC components
- Assisted teams of new-hire technicians with customer service and site-specific training and supervision/management
- Beta tested new technology
- Maintained PC Inventory for Audit/Warranty purposes
- New Account provisioning, administration, and termination in Active Directory
Mediawise US Altamonte Springs, FL Web/IT Consultant 2005 – 2006
- Assisted maintaining and upgrading office network. Maintained 20+ client databases of sensitive information
- Consult clients on purchases for their businesses that would increase long term savings while immediately resolving the needs of the organization
- Designed web pages, created newsletters, and administered mailing lists for clients, including Search Engine Optimization (SEO)
- Performed client product research for assistance in consulting/purchasing
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