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Danna  Morse

309 Lyon Lane Essex Junction, Vermont 05452 802-876-9876 danna@yahoo.com

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Objective:  Position as integral part of a Management Team

HIGHLIGHTS & QUALIFICATIONS

• 17 years experience as part of a Store Management Team
• Significant financial experience including expense control and Profit and Loss statements
• Very strong organization skills including project coordination and control
• Ability to handle and control scheduling and payroll of 100 + employees

RELEVANT EMPLOYMENT & EXPERIENCE

2010-2011:  General Manager – A.C. Moore Arts & Crafts 

            Position Skills & Experience

General Manager Responsibilities include the managing of the day to day activities.  Building a productive and responsible team that thrives on helping the customer bring their ideas to reality.  Managing the Profit and Loss statements on a monthly basis to ensure all controllable expenses are in line to established budgets.    Developing and mentoring employees that want to further their career into management positions.  Duties also include writing and administering the annual reviews for the employees, along with all disciplinary actions that are needed.  Organized and created monthly calendars of classroom events for the public with teachers that are skilled in their trade.  Directly handled all hiring and training of new employees including recruiting and orientations.

                       

2010-2010:  Benefits Counselor – Colonial Paul Revere 

            Position Skills & Experience

·        Acquired Life Health and Accident Insurance License in NY State.

Responsibilities include making contact with the business owner to set an appointment to meet face to face and streamline benefits that are offered at the company.  Create an open line of communication between Business Owner, and myself as a representative of the Colonial.  Facilitate a meeting with all employees to discuss their needs for the companies benefit package along with their other coverage needs.  Maintain superior customer service with existing Clients for the purpose of future employee benefit education along with any claims processing. 

 

 

Douglas M. Morse 16 Lyon Lane Essex Junction, Vermont 05452 802-876-7615  

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2008-2010:  Operations Manager – The Home Depot, Auburn, NY

            Position Skills & Experience

·        Managed the following departments:

Ø  Inside / Outside Lawn & Garden

Ø  Paint / Electrical / Hardware

Ø  Lumber / Building Materials

·        Promoted August ‘08 to Operations Manger

Responsibilities included maintaining the stores to Grand Opening Standards, controlling freight flow and processing ensuring the weekly How-To-Clinic are held.  Striving to control the Gross Margin Return on Investment (GMROI) while ensuring the maximum turns of product.  Ensuring all Associates are complete with the required training, along with providing support for all departments.  Duties also included analyzing trends to better understand the business in order to maximize profits while never compromising customer service.  Responsibilities also included the receiving department, vault, merchandise ordering along with implementing and maintaining stringent audit protocols.

2004-2007:  Administrative Store Manager – Lowes Home Improvements, Tilton, NH

            Position Skills & Experience             

·        In July 2004 hired as a Zone Manager

·        In February 2005 transferred to Overnight Manager

·        In November 2005 transferred to Tilton NH as a Zone Manager

·        In October 2006 promoted to Administrative Manager

Responsibilities also included maintaining stock levels to ensure adequate supply to handle any upcoming promotions and events.  Duties included scheduling, performance reviews both good and bad, handling and resolving all customer complaints along with following up on customer purchases.  Duties included the overseeing of the daily balancing of business.  Required to track and manage all store expenses and company bills.  Also responsible for managing a receiving department and maintaining stringent audit protocols.  Organized and completed all new hire orientations and ensured that all new hire paperwork was completed per federal guidelines.

Education:     Bachelor of Science in Information Technology

Kaplan University, Sept 2009 – February 2013

             GPA 3.98/4.0

Emphasis in Network Administration

Emphasis in Computer Forensics          

President’s List & Dean’s List, President’s Club for Academic Excellence

Member of Golden Key International Honor Society

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