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Free Resume Maker For System Administrator in Word Format Free Download

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Carlie Brown
309 East 9th Avenue
Covington, Louisiana
985-788-9876
carlie@bellsouth.net

Summary of Qualifications
Over twenty years experience in many phases of commercial industry, the last 12 in the IT field.  Extensive experience supporting users in both public and private enterprises.  Skilled diagnostician of hardware issues, both desktop and laptop and their peripheries.  Experience with setup, configuration and troubleshooting wireless connections.

Hardware:
PC based hardware of any brand.  Various printers, laser and deskjet.  Presentation hardware, projectors and sound.  POS systems. 

Software:
Including but not limited to most MS products.  MS Office 2003 and later.  MS Exchange, Server 2003, Active Directory, SMS, Windows 2000, XP, Vista, 2003 Administrator tools, Active Directory. 

Achievements/Certifications
Microsoft MCP
Various and numerous Dell hardware certs.
10+ years working, running helpdesk supporting world wide enterprise
10+ years hands on PC tech experience
Some experience system administrator duties.  Including group policy, Ghost, Veritas, Verint Call

Experience:

Sitel Industries                                                                     11/11/2008-11/2011
Bogalusa, Louisiana
Onsite IT
To provide a local IT presence for a 300 seat call center.  Duties include but are not limited to maintenance and upkeep of all IT systems, desktops and servers.  Create/delete user accounts as needed using Active Directory, maintain security systems, issue/cancel access cards, build and maintain user images using ghost, and any other duties that may be required by special projects.

TierOne Technologies,                                                      6/9/2008-8/15/2008
 United States Army Corp of Engineers,
New Orleans District
System Administrator
Using knowledge of Windows XP operating system, including expertise with Windows 2003 Server and Microsoft Active directory, this position is responsible for providing application support to the Corps of Engineers New Orleans District. 

Back 2 School PC, Computer Consultants                    8/13/2007-6/6/2008
Covington, Louisiana
PC Technician
Duties:  Consult, install, repair, pc issues as brought in by clients.  Perform onsite maintenance as directed by management.  Complete consultations to fulfill client’s needs.  Repair both onsite and in shop PC issues.

Private Contractor                                                              1/2007-8/2007
Covington Louisiana
Accepted contracted IT jobs, including but not limited to:  hardware rollouts, virus cleaning, OS reinstalls, Aftermarket warranty calls, install/uninstall POS equipment.  Other tasks as requested by clients.


Viisage, New Orleans Passport Agency                                         10/2006-12/2006
Assistant Systems Administrator
Duties:  To Assist the system administrator in any activity relating to the proper functions of the systems of the New Orleans Passport Agency.  This includes but is not limited to performing preventative maintenance on all office hardware, administering user accounts, diagnosis and repairing desktop level hardware and software issues.

Commtech Industries, New Orleans, Louisiana                                             3/2003-10/2006
PC Technician
Duties:  Including but not limited to maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.  Troubleshoot and solve users home pcs.  Act as backup to all helpdesk functions upon demand.  On call for after hours support.

Commtech Industries, New Orleans, Louisiana                                             6/1998-3/2003
Operation Assistant/Helpdesk
Duties:  Acts as first stage technical support for the global Freeport McMoRan Corp. network.  Receive user trouble calls, solve if possible, assign technician if not.  Perform various other computer backup and support activities including but not limited to updating intra-net web site and receiving, routing and accounting for stock inventory, cataloguing software, maintaining MS select subscription, document tech support  procedures and policies.


Education:
Loyola University of New Orleans
Bachelor of Business Administration 1993
Majors: Management, Marketing

St.Pauls High School
Covington, Louisiana
Class of 1981



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