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309 Green Acres Ln. ●Bosque Farms, NM 87001 ●505-362-9876●sofia@unm.edu

Sofia Cleve

Professional Experience

7/2010— Present University of New Mexico –

Physical Plant Department

Albuquerque, NM

Manager, Information Services

Report to the Associate Director of Finance with the full responsibility of managing a

newly consolidated Institutional Support Services IT department (ISS/IT) that oversees thehardware, software, application, data and user support for 12 large multifaceted departmentsacross the UNM campus. Responsible for the direct supervision of 4 full-time employees and 1student employee to include work allocation, training, performance evaluation, fostering acooperative work environment, and conducting any disciplinary actions. Managementresponsibilities include, but are not limited to: acting as a liaison between UNM IT and ISSdepartment customers, providing customer support for 180+ end users along with all aspects ofinformation systems, and system security.

Major accomplishments to date:

· Developed an ISS/IT Desktop Support Matrix showing the skills and support available toour customers.

· Facilitated the merging of several existing IT departments to form the ISS/IT Departmentby performing team building activities such as: meeting with each new department underour support to ascertain their IT needs.

· Team leader for the enterprising of PPD’s computerized maintenance management

software (TMA) on both main campus and 4 branch campuses.

· Team leader for re-engineering and maintenance of the Physical Plant Department’s web page. 

7/2008— 7/2010

Interim Manager of Work Control

Report to the Director of the Physical Plant Department (PPD) with the full responsibility forthe management and maintenance of the department’s computerized maintenance managementsystem, TMA. The TMA system is used to track labor and materials for all work order relatedservices that the department provides campus wide. Work Control tracks and processes billing toUNM departments on the average of 50,000 per year. Responsible for the direct supervision of 4full-time employees to include, work allocation, training, promotion, performance evaluation,fostering a cooperative work environment, and conducting any disciplinary actions. Managementresponsibilities include: TMA user support and training, installation of website and software

upgrades, close working relationship with UNM IT, knowledge of other UNM departmentaladministrative systems, produce specialized productivity and cost reports, investigates andresolves customer work order issues and assures nightly work order billings to UNM’s financialsystem, SCT Banner.

Major accomplishments included:

· Developed and revised existing Work Control standard operating procedures

· Centralized Work Control Task Force member – implement changes to work control

procedures that were recommended by UNM Internal Audit

· IT/PPD Migration – Work Team Lead for the TMA rebuild

· Successfully built a cohesive centralized work control team that previously was a very

dysfunctional group

11/2007— 07/2008

Database Administrator

Reported to the Manager of Work Control with full responsibility for the maintenance of thedepartment’s computerized maintenance management system, TMA. The TMA system providescomprehensive data management for all of the maintenance and repair activities for each of PPD’smaintenance, utilities, environmental, energy and finance services divisions.Provided weekly training sessions for the Work Control staff on TMA software changes,shortcuts, and business policy updates. Responsible for all TMA system software upgrades andprovided training for TMA system users. Designed and developed database structures andcustom reports using standard diagramming techniques. Continuously tested and evaluated theOracle database for optimal database performance and maintained development, test andproduction relational database environments. Wrote queries and produced reports based onmanagement’s needs and requirements utilizing MS SQL and MS Access.Upgraded, maintained, and re-wrote PPD’s home website and web-based work order systemusing asp.NET and JavaScript. Served as the technical liaison between PPD and the softwarevendor for all TMA and web page issues.

Major accomplishments included:

· Successfully assumed full responsibility for the re-design and maintenance of the iServiceDesk.

04/2007— 11/2007

Analyst/Programmer II

Reported to the Manager of Work Control. Utilized computerized maintenance managementsystem, TMA to research and provide statistical reports to solve specific business issues including:amount of response time taken by maintenance technicians to customer’s requests, PPDexpenditures for materials and labor, and productivity reports, which draw from the timekeepingdatabase and the TMA database, to aid in setting budgets for future fiscal years.Continuously trained new and existing users on TMA to include, software changes, new softwaremodules, and/or new procedures pertaining to software updates.

Major accomplishments included:

· Built 70+ computers per project manager specifications for Energy Management Control

Systems. Successfully met deadline of building and installing 20 computers per month inspecified buildings around UNM campus

· Wrote Standard Operating Procedures for paperwork flow to facilitate daily data entry

into TMA

· Assisted Work Control Manager with centralization of Work Control

· Co-chair of the Materials Management Implementation Team

· Member of Warranty Procedure implementation team

05/2005— 04/2007

Analyst/Programmer I

Reported to the Manager of PPD Information Systems and Work Control. Utilized TMA

software to research and provide statistical reports to solve specific business issues including:purchase requisition balances for multiple departments, end of fiscal year statistical informationrequested by management (dollar/hour amounts used on work orders), timekeeping informationneeded by shop manager, daily work order review report providing managers with pertinentinformation, etc.Researched specific end user problems and provided solutions via help desk, such as:connectivity problems experienced by remote software users, provide/remove specific user rights

per management requirements, communicated with software vendor when software bugs/glitchesare discovered.Member of the Energy Management Control Systems team assigned to evaluate various softwaresystems to be implemented for UNM’s energy management and conservation program. Preparedspecifications for firewalls and computer hardware for the software evaluation.Provided monthly training to TMA new and existing users.

Major accomplishments included:

· Successfully implemented the TMA Executive Dashboard. Fully customized

programming code to better fit PPD management needs

· Setup ODBC connection with live database to fully interface with SCT Banner

· Developed and wrote billing interface between the TMA software and SCT Banner

· Developed quality control queries using MS Access to ensure data entry integrity, i.e.:

correct account number is used on work order, validate account codes with SCT Banner

via VPN connection and ensure projects are properly configured with TMA.

· Worked with external vendors to install computers, set firewall policies, and test

connections, for the Energy Management Control System

05/2001— 05/2005

Database Coordinator

Reported to the Manager of Work Control. Member of implementation team for theattending a 2 week training course to become a trainer for software users, determine appropriatedatabase tables to best fit PPD’s needs, input data into appropriate tables, testing application formajor bugs, install software, license files, and Oracle client on server and user computers.Assisted in networking issues and backup and recovery procedures on server for Oracle database.Designed and ran queries per management requests and compiled data for reports using MSAccess. Generated on-going reports for management containing analytical and statistical datausing MS Access. Reports included: monthly and year-to-date department expenditures forspecific departments, monthly productivity reports, expenditures by trade or task types, etc.

Major accomplishments included:

· Developed user guide to assist new user of TMA

Education

01/2002— 05/2007 University of New Mexico Albuquerque, NM

Bachelor of Business Administration

01/2002— 05/2007 Central New Mexico Community College Albuquerque, NM

Associate of Applied Science

09/1972— 06/1975 Manzano High School Albuquerque, NM

High School Diploma

Continuing Education Classes Completed

System and Network Administration (Graduate Level)

HTML 5 for Developers & Designers – 9 Hours

Introduction to Visual Basic 2005 – 40 Hours

Intermediate Visual Basic 2005 – 40 Hours

Oracle Database 10g: Developing PL/SQL Packages – 12 Hours

Introduction to Oracle 10g: SQL – 40 Hours

Oracle 10g: Administrative Workshop I – 40 Hours

Oracle 10g: Administrative Workshop II – 40 Hours

ITIL Foundation Certified

Professional

Member in good standing – InfraGard

Presenter at annual software conference since 2007

APPA ( Association of Physical Plant Administrators)

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