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United
States Army
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KAYLA LUCAS 717-683-9876
Rt 2 Box 17-B
Salem, WV 26001
kayla@hotmail.com
_____________________________________________________________________________________
Objective
To obtain
employment that will utilize my education and skills obtained through
experience.
Skill Summary:
Managed 400+ users through Active
Directory, adding and removing users and managing permissions and access
rights.
Maintained Citrix presentation server
applications.
Maintain client computers by
troubleshooting problems, replacing defective components, maintaining client
security software, running virus and malware scans, ensuring software updates
are applied in a timely manner and managing software applications.
Install and maintain Windows servers.
Windows NT 4 through Server 2008. Setup and configure Terminal server and
Active Directory as well as user applications and security software. Performed
backups using several software packages such as Symantec Backup Exec and Drive Snapshot.
Trained staff and students on safe network
use and software packages including proprietary applications and MS Office products such as Word, Excel and
Outlook (2007 and 2010).
Tested software before purchase to ensure
security and system compliance.
Wrote SOP’s for organizational use to keep
security data integrity practices.
Researched and made purchasing
recommendations for computer and network hardware to include computers, printers,
network switches and copy machines.
Met with new clients to determine
technology needs and developed network designs. Implemented and maintained
networks and systems for several small to mid size businesses.
Maintained Dell certifications on all
products as a Dell Certified Service Technician.
Acted as a Level 1 installer/break fix SAN
technician for EMC Clarrion and Centara products. Assembled and installed at
customer locations.
Run and test CAT5 network cabling. Became
Fiber certified to maintain fiber optic network backbone.
VOIP experience using Cisco products.
Education
BDI Datalynk:
Fiber optics Certification: Savannah GA
Certified
Fiber Optics Technician (COFT) Completed:
8/11
Certified
Fiber Optics in Testing & Maintenance (CFOS/T)
Unisys Training Center: Chicago,
IL
EMC Clariion Training Course: Completed: 8/05
Trained on
FC4700 and CX series Clariion SANS
Brocade switch
setup and routing
Trained on
using the procedure generator
JFC Career Development: Camp Hill, PA
Comprehensive Help Desk Program: Completed: 5/01
A+
Certification
Microsoft
Certified Professional in: Windows NT
4.0 Server and Workstation
Microsoft
Word, Excel, Access, PowerPoint and Outlook
Courses also
completed:
Networking Essentials,
Microsoft TCP/IP, and Internet Information Server 4.0
DeVry Institute of Technology Columbus,
OH
Associate of Applied Science in Electronics Graduation: 6/96
Dean’s List,
GPA 3.62/4.0, Lab 4.0/4.0
A/C & D/C
Electronics, Control Systems, Data Communications and Microcomputers
Activities: Electronics, Technician Association
Related Work Experience:
Potomac Job Corps Center-Chugach Washington,
DC
Sr. System Administrator 10/11 11/11
Manage overall
network operations
Plan network,
computer, printer and IP phone upgrades
Write SOP’s
and manage user training
Interface with
national center to deploy new computers and software
Manage users
through active directory and exchange server
Setup a usable
technical shop to efficiently accommodate technicians and equipment repairs
Trained
technicians to be effective with troubleshooting skills and making repairs to
various
electronics and technology equipment to include printers
and phones
Charleston Job Corps Center-MTC Charleston,
WV
Systems Administrator 7/09
-10/11
Managed day to
day network operations for the center
Write SOP’s
for network use
Repair
computers and printers
Run and
Certify network cabling
Manage phone
system. Converted from hybrid analog/digital to VOIP
Train
employees on software and safe network usage
Monitored
network to ensure adequate resources available for use and against security
risks
Recommended
and implemented hardware and software upgrades
Managed user
access through Active Directory and Exchange Server
Pomeroy IT Solutions Charleston,
WV
Installation Technician 10/08
– 7/09
Installed and
repaired computers and electronics for State offices to include
Smart boards,
printers and laptops
Performed
network switch upgrades for school systems
Assigned
contract position at Job Corps center as an on-site technician
Custom Network Technologies Bridgeport,
WV
Network Technician 11/03 – 07/08
IT Technician
responsible for the design, setup and managing of networks and computers of over
45 businesses
technology needs from network design and implementation, troubleshooting
and repairing
computer problems, printer maintenance and repair
Performed
maintenance on bank equipment such as Encoders, Endorsers and high speed
printers
Certified Dell
and Gateway Warranty Technician for desktops, laptops and servers
EMC Clariion
and Centera (SAN) installation and
“break fix” technician
Sub Contractor Fairmont , WV
LAN Management 10/02
– 11/03
Maintain Linux
email and Web server
Order and
install new computers and software
Susquehanna Communications York , PA
High Speed Internet Technical Support Representative 3/98 – 10/02
Tier2 support
for cable modem service
Troubleshoot
internet connection problems
Add email
accounts and modems on servers
Installer/Technician
for cable television and internet services
Military Experience:
Power Generation I Engineer Equipment Technician 6/89
– 5/93
Maintained
mobile power units, heaters, air conditioners, forklifts and other engineer
equipment
Managed the
Petroleum, Oil and Lubrications department
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