Field Service Technician Resume Samples in Word Format Free Download -->

Field Service Technician Resume Samples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Jenny Thorner



309 West Thorner Rd.
Pearl River, LA 70001
US

Home: 985-326-9876

jenny@hotmail.com




OBJECTIVE:
As having thirty two plus years experience in servicing many disciplines of electronic equipment, developed excellent customer service skills as well as maintaining excellence in customer satisfaction. As a technician, have proven success in technical repair of analog and digital equipment and a team player in workgroup environment with leadership abilities. Have working knowledge of computer hardware and Windows operating systems and perform work on computers, networks and printers. Have been in an assistant managers position several times managing quite large groups of employees. I ran my own business for five years as well servicing computers and printers.

EXPERIENCE:
6/2008 - Present
ID Group Inc.
Jackson, MS

Industry: Computer Hardware
Field Service Technician
Manage quite a large territory in southeast Louisiana. Perform service and maitenance on several different brands of badge printers and also install and instruct customer on how to use the software including training of badge design. Also install our own security software and train customer how to use this software as well. Maintain parts inventory and company owned equipment and perform scheduled paperwork in a timely manner. This job is done with minimum supervision as I work from my home.
2/2004 - 2/2010
A Plus Computer Services
Slidell, Louisiana

Industry: Construction - Residential & Commercial/Office
Owner/Technician
Since May 2004, signed on with national account companies to do contract work of installing network systems and POS systems based off of Windows XP Pro and Windows 2000. While performing these installs, ran high speed cabling and tested system after setup. Performed partition deletion and creation of hard drives on systems required and checked hard drive integrity before finishing work. During this period, built and sold personal computers and installed various software and hardware components as needed. Performed numerous service calls on computers in the residential and commercial environment with empahsis on viruses, adaware and spyware problems. Repaired hardware problems as required. Installed several home network systems including wired and wireless systems. Serviced all brand of printers as required and serviced laptop computers.
9/2007 - 5/2008
Communications Unlimited Inc.
Slidell, Louisiana

Industry: Telecommunications Services
Cable Service Technician
Contracting to Charter Cable Co. as a service technician doing some installation work but mainly performing service on high speed internet, voip telephones and cable box problems at cutomers homes and businesses! Repair everything from the tap to the component. Perform required paperwork and quality control of needed service.
4/2007 - 7/2007
Northpark Carwash Inc.
Slidell, Louisiana

Industry: Automotive Sales and Repair Services
Assistant Manager
Hired as an assistant manager and learned and performed all aspects of the carwash business and taught new hires their roles as they were hired into the business.Observed all employees work habits daily and instructed as needed. Performed all required paperwork and closed out the books daily as well as managed employees time. Handled large sums of money daily and made daily deposits to the bank. Performed required customer services as needed. Also performed maintenance on all equipment dealing with the carwash and had to mix the cleaning chemicals daily for use at the business.
7/2005 - 1/2006
Precision Imaging Solutions
Carrollton, Texas

Industry: Printing and Publishing
Printer Network Technician
Performed service and preventative maintenance on network printers in a hospital environment. Serviced Hewlett Packard, Lexmark and Xerox printers, both monochrome and color. Performed monthly meter reads on all printers and maintained an inventory of parts and supplies. Performed all paperwork required through email and kept up the maintenance on the company car, laptop computer, lazer printer and company provided tools.
11/2003 - 2/2004
Systech Inc.
Raleigh, North Carolina

Industry: Construction - Residential & Commercial/Office
Field Service Technician
Serviced and performed preventative maintenance on POS equipment at several national chain stores in Louisiana and Mississippi. This included registers, thermal printers, laser printers, dot matrix printers, computers and cabling in network environment.
7/2003 - 10/2003
BEF Corporation
Allentown, PA
Installer/Technician
Performed installation and service of Fuji Color Mini Labs at Wal-Mart and Sam's Club in Louisiana.
This included several models of film processors and five models of paper processors. Responsible for installing/servicing the Alladdin Digital Media processor as well. All of this equipment was computer controlled and networked.
10/2002 - 7/2003
Gulf Coast Office Products
Harahan, Louisiana
Copier Technician
Serviced and performed preventative maintenance on all digital line of Ricoh &Savin copiers.
2/2002 - 10/2002
Banctec Inc.
Irving, TX
Customer Engineer
Responsibilities include servicing and performing preventative maintenance on the IBM 3890 Document Processor at Bank One and Whitney Bank. On 24 hr. call two days out week and take emergency calls during this period. Stay on site at least 8 hours per day.Perform required paperwork and interact with customer regularly.
6/2001 - 2/2002
Gulf Coast Office Products
Harahan, LA
Copier Technician
Responsible for servicing, performing call maintenance procedures and performing preventive maintenance on all the digital line of Ricoh and Savin copiers in the New Orleans metro area and the northshore. In a short time, developed good communication with customer base and drove down high call rate.
3/1997 - 5/2001
Qualex Inc.
Durham, NC

Industry: no industry preference
Lead Technician
Responsible for servicing and performing call maintenance procedures on Gretag Imaging and Noritzu One Hour Photo Labs in a four state area. Perform service on the computerized Kodak Picture Maker as well. Improved customer satisfaction to immediate customers and met their required expectations. Promoted to lead technician on August 1998. As lead technician, responsible for ensuring other technicians have proper field training and understanding of equipment serviced. Required to handle irate customers and machine problems other technicians couldn't repair. Became somewhat of a field specialist on the new digital One-Hour photo lab. Perform administrative duties as required.
10/1996 - 3/1997
Document Processing
Columbia, MS
Service Representative
Contracted to Xerox Corporation to perform service and preventive maintenance on all low volume copiers. Worked in the St.Tammany Parish and Washington Parish areas. Turned around the high call rate in this area.
9/1978 - 9/1996
Xerox Corporation
Kenner, LA
Senior Customer Service Engineer
Performed service on Lazer Fax Machines, Low Volume Copiers, Mid Volume Copiers, and Upper Mid Volume Copiers. Developed excellent customer service skills and received numerous awards for Excellence in Customer Satisfaction. As mid volume engineer, was considered by my peers to be a specialist on mid volume copiers. Trained new service engineers in field, after completion of school.
4/1978 - 9/1978
Geophysical Services Inc.
New Orleans, LA
Computer Technician
Operated and serviced a Texas Instruments Mainframe Computer for a seismographic crew working offshore. Repaired two-way radios on all the workboats as well.

EDUCATION:
11/1977
Elkins Institute of New Orleans
US-New Orleans
Associate Degree
Advanced Electronics Diploma
5/1976
Southeastern Louisiana University
US-Hammond
Certification
Studied business administration for two years but did not complete degree.
5/1974
Pearl River High School
US-Pearl River
High School or equivalent
High School Diploma








Desired Salary/Wage:
40,000.00 - 75,000.00 USD yr


Target Job:
Desired Job Type:
Employee
Temporary/Contract/Project
Desired Status:
Full-Time
Site Location:
No Preference

Target Company:
Company Size:
No Preference
My ideal company is:
The size of the company does not matter in the least, what does matter is the fact that the company is financially stable with long term goals in mind.

Target Locations:
Selected Locations:
US-AL
US-AR
US-AZ
US-FL
US-GA
US-LA
US-LA-Baton Rouge
US-LA-New Orleans
US-MS
US-MS-Southern
US-NC
US-NV-Las Vegas
US-NV-Reno
US-SC
US-TN
US-TX
US-VA
Relocate:
Yes
Willingness to travel:
Up to 25% travel



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