Field Service Technician Resume Format in Word Free Download -->

Field Service Technician Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Jenny Lewis

309 Terre Verte Blvd               Home # 270-908-9876            Jennylewis@gmail.com
Paducah KY 42001

Summary of Qualifications:

I am ultimately seeking to work my way into a leadership role in your organization, which will assist in increasing profits by exceeding your sales goals and improving overall company efficiency by motivating, developing and retaining company employees. My managing experience includes working to influence team members to exceed company objectives. I formulated methods to reduce Customer Service Representatives call escalations to Technical Support Representatives; which lowered call escalations by 50% and led to improved Customer Service center overall performance.

Relevant Experience:

Field Service Technician 2

Worldwide TechServices                                                                                 2010 to 2011

v  Did consumer electronics repair work for clients of electronics manufacturers within a 2 hour vehicle travel radius of Paducah Kentucky
v  Exceeded customer service levels by providing timely repairs & obtaining exemplary client satisfaction ratings

Senior Technical Support Analyst

Verizon Wireless                                                                                              2005 to 2008

v  Supervisor escalation network member who handled difficult, dissatisfied customers
v  Facilitated exceptional customer service to both internal and external customers
v  Identified and troubleshot PC hardware/software, network/application issues
v  Provided information on how to set-up/use data & voice electronic products
v  Recorded customer account interactions, problem resolutions and cross-sold products
v  Exceeded company goals, which led to overall leading performance from 2005-2008.

Communication Center Mentor

AAA of Missouri                                                                                              1998 to 2004

v  Mentored employees to increase their productivity and advancement opportunities
v  Addressed lodging reservations, road service issues or concerns AAA members had about the benefits and services provided by AAA of Missouri and cross-sold products

Education:

Applied Psychology Bachelor of Science degree
Saint Cloud State University, Saint Cloud, Minnesota
Psychology major with emphasis in Mathematics

Professional Development:

Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Professional (MCP)
A+ CompTia Remote Support Technician Computer Maintenance and Repair certification
Numerous OEM technical certifications from: Dell, Apple, Sony, IBM/Lenovo, Lexmark & Canon


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About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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